When the System Does Not Seem
To Work Properly
The rear vision camera system may
not work properly or display a
clear image:
In the dark.
When the sun or the beam of
headlamps is shining directly
into the camera lens.
If ice, snow, mud, or anything else
builds up on the camera lens.
Clean the lens, rinse it with water,
and wipe it with a soft cloth.
If the back of the vehicle is in an
accident, the position and
mounting angle of the camera
may change or the camera may
be affected. Be sure to have the
camera and its position and
mounting angle checked at your
dealer/retailer.
If there are extreme temperatures
or extreme temperature changes.The rear vision camera system
display in the rearview mirror may
turn off or not appear as expected
due to a loss of video signal, or
no video signal present during the
reverse cycle. The display will
be blank and the left indicator light
will slowly ash as long as the
vehicle is in R (Reverse) or until the
condition returns to normal.
Pressing and holding
zwhen the
left indicator light is ashing will
turn off the video display along with
the left indicator light.
OnStar®System
OnStar uses several innovative
technologies and live advisors to
provide a wide range of safety,
security, information, and
convenience services. If the airbags
deploy, the system is designed to
make an automatic call to OnStar
Emergency advisors who can
request emergency services be sent
to your location. If the keys are
locked in the vehicle, call OnStar
at 1-888-4-ONSTAR to have a
signal sent to unlock the doors.
OnStar Hands-Free Calling,
including 30 trial minutes good for
60 days, is available on most
vehicles. OnStar Turn-by-Turn
Navigation service, with one trial
route, is available on most vehicles.
Press the OnStar button to have
an OnStar advisor contact Roadside
Service.
Features and Controls 2-39
OnStar service is provided subject
to the OnStar Terms and Conditions
included in the OnStar Subscriber
glove box literature.
Some services such as Remote
Door Unlock or Stolen Vehicle
Location Assistance may not be
available until the owner of the
vehicle registers with OnStar.
After the rst prepaid year, contact
OnStar to select a monthly or
annual subscription payment plan.
If a payment plan is not selected,
the OnStar system and all services,
including airbag noti cation and
emergency services, may be
deactivated and no longer
available. For more information
visit onstar.com (U.S.) or onstar.ca
(Canada), or press the OnStar
button to speak with an advisor.
Not all OnStar services are available
on all vehicles. To check if this
vehicle is able to provide the
services described below, or for a
full description of OnStar servicesand system limitations, see the
OnStar Owner’s Guide in the
glove box or visit onstar.com (U.S.)
or onstar.ca (Canada), contact
OnStar at 1-888-4-ONSTAR
(1-888-466-7827) or TTY
1-877-248-2080, or press the
OnStar button to speak with an
OnStar advisor 24 hours a day,
7 days a week.
OnStar Services Available
with the Safe & Sound Plan
Automatic Noti cation of
Airbag Deployment
Advanced Automatic Crash
Noti cation (AACN) (If equipped)
Link to Emergency Services
Roadside Assistance
Stolen Vehicle Location
Assistance
Remote Door Unlock/Vehicle
Alert
OnStar Vehicle Diagnostic Email
GM Goodwrench On Demand
Diagnostics
OnStar Hands-Free Calling with
30 trial minutes
OnStar Virtual Advisor (U.S. Only)
OnStar Services Included with
Directions & Connections Plan
All Safe and Sound Plan Services
OnStar Turn-by-Turn Navigation
(If equipped) or Driving
Directions - Advisor delivered
RideAssist
Information and Convenience
Services
OnStar Hands-Free Calling
OnStar Hands-Free Calling allows
eligible OnStar subscribers to
make and receive calls using voice
commands. Hands-Free Calling
is fully integrated into the vehicle,
and can be used with OnStar
Pre-Paid Minute Packages.
2-40 Features and Controls
Most vehicles include 30 trial
minutes good for 60 days.
Hands-Free Calling can also be
linked to a Verizon Wireless service
plan in the U.S. or a Bell Mobility
service plan in Canada, depending
on eligibility. To nd out more,
refer to the OnStar Owner’s Guide
in the vehicle’s glove box, visit
onstar.com or onstar.ca, or speak
with an OnStar advisor by pressing
the OnStar button or calling
1-888-4-ONSTAR (1-888-466-7827).
OnStar Turn-by-Turn
Navigation
Vehicles with the OnStar
Turn-by-Turn Navigation system
can provide voice-guided driving
directions. Press the OnStar button
to have an OnStar advisor locate
a business or address and download
driving directions to the vehicle.
Voice-guided directions to the
desired destination will play
through the audio system speakers.
See the OnStar Owner’s Guide
for more information.
OnStar Virtual Advisor
OnStar Virtual Advisor is a feature
of OnStar Hands-Free Calling
that uses minutes to access
location-based weather, local traffic
reports, and stock quotes. Press
the phone button and give a
few simple voice commands to
browse through the various topics.
See the OnStar Owner’s Guide
for more information. This feature is
only available in the continental U.S.
Additional OnStar Controls
The vehicle may have a button,
located on the driver side of the
instrument panel near the headlamp
controls, that can be used to
interact with OnStar.Use this button to dial numbers
into voicemail systems or to
dial phone number extensions.
See the OnStar Owner’s Guide for
more information.
How OnStar Service Works
The OnStar system can record
and transmit vehicle information.
This information is automatically
sent to an OnStar Call Center when
the OnStar button is pressed, the
emergency button is pressed,
or if the airbags or AACN system
deploy. This information usually
includes the vehicle’s GPS location
and, in the event of a crash,
additional information regarding
the crash that the vehicle was
involved in (e.g. the direction from
which the vehicle was hit). When the
Virtual Advisor feature of OnStar
Hands-Free Calling is used,
the vehicle also sends OnStar the
vehicle’s GPS location so they
can provide services where
it is located.
Features and Controls 2-41
Oil Pressure Light.............3-32
Security Light....................3-33
Cruise Control Light..........3-33
Highbeam On Light...........3-33
Fuel Gage........................3-33
Driver Information
Center (DIC)
Driver Information Center
(DIC)...............................3-34
DIC Operation and
Displays..........................3-34
DIC Warnings and
Messages........................3-37
Audio System(s)
Audio System(s)................3-41
Setting the Clock..............3-41
Radio(s)............................3-42
XM Radio Messages.........3-51
Navigation/Radio System. . .3-52
Bluetooth®........................3-52
Theft-Deterrent Feature.....3-62
Radio Reception...............3-62
Fixed Mast Antenna..........3-63
XM™ Satellite Radio
Antenna System..............3-63
3-2 Instrument Panel
Not Found:There are no channels
available for the selected category.
The system is working properly.
XM Locked:The XM receiver in the
vehicle may have previously been
in another vehicle. For security
purposes, XM receivers cannot be
swapped between vehicles. If
this message is received after
having the vehicle serviced, check
with your dealer/retailer.
Radio ID:If tuned to channel 0, this
message will alternate with the XM
Radio 8 digit radio ID label. This label
is needed to activate the service.
Unknown:If this message is
received when tuned to channel 0,
there may be a receiver fault.
Consult with your dealer/retailer.
Chk XMRcvr:If this message does
not clear within a short period of
time, the receiver may have a fault.
Consult with your dealer/retailer.Navigation/Radio System
For vehicles with a navigation
radio system, see the separate
Navigation System manual.
Bluetooth®
Vehicles with a Bluetooth system
can use a Bluetooth capable
cell phone with a Hands Free Pro le
to make and receive phone calls.
The system can be used while
the key is in ON/RUN or
ACC/ACCESSORY position. The
range of the Bluetooth system
can be up to 30 ft. (9.1 m). Not all
phones support all functions,
and not all phones are guaranteed
to work with the in-vehicle
Bluetooth system. See
gm.com/bluetooth for more
information on compatible phones.
Voice Recognition
The Bluetooth system uses voice
recognition to interpret voice
commands to dial phone numbers
and name tags.Noise:Keep interior noise levels to
a minimum. The system may not
recognize voice commands if there
is too much background noise.
When to Speak:A short tone
sounds after the system responds
indicating when it is waiting for
a voice command. Wait until
the tone and then speak.
How to Speak:Speak clearly in a
calm and natural voice.
Audio System
When using the in-vehicle Bluetooth
system, sound comes through
the vehicle’s front audio system
speakers and overrides the audio
system. Use the audio system
volume knob, during a call,
to change the volume level. The
adjusted volume level remains
in memory for later calls. To prevent
missed calls, a minimum volume
level is used if the volume is turned
down too low.
3-52 Instrument Panel
Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-4
GM Mobility
Reimbursement Program. . .7-5
Roadside Service................7-6
Scheduling Service
Appointments....................7-9
Courtesy Transportation......7-9
Collision Damage Repair. . .7-11
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-14
Reporting Safety Defects
to the Canadian
Government
....................7-14
Reporting Safety Defects
to General Motors...........7-15
Service Publications
Ordering Information........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-16
Event Data Recorders.......7-16
OnStar®............................7-17
Navigation System............7-17
Radio Frequency
Identi cation (RFID).........7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
HUMMER. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1
This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with
the consent of the lessee; in
response to an official request of
police or similar government office;
as part of GM’s defense of
litigation through the discovery
process; or, as required by law. Data
that GM collects or receives may
also be used for GM research needs
or may be made available to
others for research purposes, where
a need is shown and the data is
not tied to a speci c vehicle
or vehicle owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-39in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Customer Assistance Information 7-17