Navigation System107
Customer Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by fi rst consulting the
following resources:
The Troubleshooting section (see page131).
The Frequently Asked Questions (FAQs) section (see page124).
The FAQs found on the online DVD order site (see “Obtaining a DVD”).
For detailed questions regarding audio or other systems that interact
with the navigation system, see the
main vehicle Owner’s manual or the
Quick Start Guide. Call Honda Customer Relations (see
“Honda Automobile Customer
Service” on page106).
For database or PO I issues, follow the
guidelines in the “Reporting Errors”
section (see page106).
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service advisor. This way, the service
advisor can document the issue for the
factory to allow more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern. For
example, they only occur when you
enter a specific address, or when driving
on a certain road, or just when it is cold.
This information is very useful to the
service advisor. Be patient, the service
advisor may be unfamiliar with your
specific issue.
Obtaining a Navigation
Update DVD
Honda is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated DVD or a
replacement DVD, call the Honda
Navigation Disc Fulfillment Center at
(888) 291-4675. You can also order
online by going to
www.hondanavi.com.
NOTE:
DVDs are not available at your dealer. However, the dealer may
order a DVD for you as a courtesy.
There is no program for free DVD
updates.
The DVD order line staff cannot answer technical questions regarding
navigation operation, coverage, or
POIs.
Purchasing used discs from alternate sources or online auctions may cause
operational problems since they are
likely to be incompatible with your
current software.
2009 Ridgeline
