•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
7-14
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-19
Cigarette Lighter.............................................3-18
Cleaning
Aluminum Wheels......................................5-101
Exterior Lamps/Lenses.................................5-99
Fabric/Carpet..............................................5-97
Finish Care...............................................5-100
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-98
Interior.......................................................5-96
Tires........................................................5-101
Underbody Maintenance.............................5-102
Washing Your Vehicle...................................5-99
Weatherstrips..............................................5-98
Windshield and Wiper Blades......................5-100
Climate Control System...................................3-18
Outlet Adjustment........................................3-20
Rear Air Conditioning and Heating System......3-22
Rear Heating System...................................3-21
Clock, Setting.................................................3-65
Collision Damage Repair..................................7-12
Compass.......................................................3-46
Control of a Vehicle.......................................... 4-3
Coolant
Engine.......................................................5-25
Engine Temperature Gage............................3-33
Cooling System..............................................5-24
Courtesy Transporation....................................7-10Cruise Control.................................................. 3-9
Cruise Control Light........................................3-39
Customer Information
Courtesy Transportation................................7-10
Customer Assistance for
Text Telephone (TTY) Users........................ 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Online Owner Center..................................... 7-5
Reporting Safety Defects to General Motors....7-16
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-15
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-16
D
Defensive Driving............................................. 4-2
Delayed Locking............................................... 2-7
DIC Compass.................................................3-46
Disc, MP3......................................................3-78
Doing Your Own Service Work........................... 5-4
Dome Lamp Override......................................3-15
Dome Lamps .................................................3-15
3
