2009 FORD FOCUS roof

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
2009 Focus(foc)
Owners Guide, 1st Printing
USA(fus)
Customer Assistance
219

WAXING
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your authorized dealer.
2009 Focus(foc)
Owners Guide, 1st Printing
USA(fus)
Cleaning
225

headlamps, flash to pass ..........42
instrument panel, dimming .....42
interior lamps .....................44, 46
replacing bulbs .........................46
LATCH anchors .........................129
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........170
Load limits .................................158
Locks
autolock .....................................68
childproof ..................................72
doors ..........................................68
Lubricant specifications ...........263
Lug nuts ....................................208
M
Manual transaxle
lubricant specifications ..........263
Manual transmission .................181
fluid capacities ........................263
reverse .....................................182
Message center ...........................61
english/metric button ...............64
system check button ................63
warning messages .....................65
Mirrors ...................................53–54
automatic dimming rearview
mirror ........................................54
heated ........................................55
side view mirrors (power) .......54
Moon roof ....................................59
Motorcraft parts ........230, 246, 261
O
Octane rating ............................250
Oil (see Engine oil) ..................236P
Parking brake ............................171
Parts (see Motorcraft parts) ....261
Passenger Occupant
Classification Sensor ...................90
Power distribution box
(see Fuses) ...............................190
Power door locks ........................68
Power mirrors .............................54
Power point .................................51
Power steering ..........................177
fluid, checking and adding ....257
fluid, refill capacity ................263
fluid, specifications .................263
Power Windows ...........................52
R
Radio ............................................20
Recommendations for
attaching safety restraints for
children ......................................121
Relays ........................................186
Remote entry system .................74
locking/unlocking doors .....74–75
opening the trunk .....................75
panic alarm ...............................75
replacement/additional
transmitters ...............................76
replacing the batteries .............76
Roadside assistance ..................184
S
Safety belts (see Safety
restraints) ........................89, 92–97
Safety Canopy ...........................112
2009 Focus(foc)
Owners Guide, 1st Printing
USA(fus)
Index
274