ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
278
Engine block heater .................253
Engine oil ..................................333
change oil soon warning,
message center .......................333
checking and adding ..............333
dipstick ....................................333
filter, specifications ........335, 361
recommendations ...................335
refill capacities ........................362
specifications ..........................362
Event data recording ....................6
Exhaust fumes ..........................253
F
Fail safe cooling ........................343
Family entertainment system ....34
Fluid capacities .........................362
Foglamps .....................................77
Four-Wheel Drive vehicles
driving off road .......................272
Freezer ........................................92
Fuel ............................................345
calculating fuel
economy ..........................112, 351
cap ...........................................347
capacity ...................................362
choosing the right fuel ...........348
comparisons with EPA fuel
economy estimates .................354
detergent in fuel .....................349
filler funnel .............................349
filling your vehicle with
fuel ...........................345, 347, 351
filter, specifications ........344, 361
improving fuel economy ........351
octane rating ...................348, 364
quality ......................................349
running out of fuel .........307, 349safety information relating to
automotive fuels .....................345
Fuses ..........................................280
G
Gas cap (see Fuel cap) ............347
Gas mileage
(see Fuel economy) .................351
Gauges .........................................14
H
Hazard flashers .........................279
Head restraints .................157, 159
Headlamps ...................................76
aiming ........................................78
autolamp system .......................76
bulb specifications ....................82
daytime running lights .............78
flash to pass ..............................77
high beam .................................77
replacing bulbs .........................83
turning on and off ....................76
Heating
heating and air conditioning
system ...........................64, 67, 70
Homelink wireless control
system ........................................107
Hood ..........................................330
I
Ignition ...............................250, 364
Illuminated visor mirror .............88
Infant seats
(see Safety seats) .....................201
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Index
371
