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Problem Probable Cause Possible Solution
Display screen shows: NO PHONE
Or the system says
“There’s no bluetooth phone connected”
Display screen shows: TEL DISCONN.
Display screen shows:PAIR. FAILED
Or the system says “Pairing failed.
Please try again”
❒Turn the paired mobile phone on
❒Make sure that your phone is paired
❒Make sure that the Bluetooth®
wireless technology connection on
your mobile phone is enabled
(“Blue&Me” ID)
❒
Make sure that the mobile phone
you paired with the system is within
range
❒Reset Blue&Me™by turning
the mobile phone off and on
❒Reset Blue&Me™by turning the
ignition key to STOPand then to
MARagain
❒Verify the correct PIN number, and
try entering it again
❒Reset the mobile phone by turning it
off and on, and then retry the pairing
procedure
SETTING FUNCTIONS -
PAIRING YOUR MOBILE PHONE
❒The paired mobile phone is turned
off
❒The paired mobile phone is not
within range of the system
(the mobile phone should be located
within approximately 10 m of the
system)
❒Bluetooth®wireless technology
connection has been disabled on
your mobile phone
(“Blue&Me” ID)
❒
A technical error occurred
with the mobile phone
Bluetooth
®wireless technology
capabilities
❒
During an ongoing phone
conversation,the mobile phone
was taken out of the system range
❒A technical error occurred during
the pairing procedure
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Problem Probable Cause Possible Solution
The system did not respond to voice
command or key press
❒Press ‘and pronounce the voice
command again
Make sure that you face forward and
speak clearly at a normal volume
❒Press ß/MAINand try the operation
again. Make sure to take action within
approximately eight seconds after
pressing
ß/MAIN
❒If you do not speak soon enough
after pressing
‘, the system
will interrupt voice interaction
❒If you are speaking too far from the in-car microphone (for example,if
you are sitting in the back seat), the
system may not hear your voice
command
❒If you don’t wait for the tone after
pressing
‘, the system will get
only a portion of the keyword
and will misrecognize it
❒If you don’t press ‘before
pronouncing a voice command,
the system will not activate voice
recognition and therefore recognize
your voice commands
❒If you don’t press ß/MAINto
enter the Main Menu, it will not be
possible to access manually the
Blue&Me™menu
❒If after pressing ß/MAIN, you
don’t take action within approx.
eight seconds, the system will not
respond to your key press
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61
Problem Probable Cause Possible Solution
The system prompted to enter a PIN
number, but no phone pairing
procedure was running
When in close proximity of the car,
answering a phone call directly using
the mobile phone “answer” button, will
automatically activate the free-hands
phone function (the caller’s voice is
played through the car speakers)
Select option DELETE USERSon
the system and delete all pairings; then,
pair the phone again
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
SETTING FUNCTIONS - PAIRING
YOUR MOBILE PHONE
Refer to your mobile phone owner’s
manual to find out how to set up the
default location for phone audio when a
phone call is received After you delete the pairing-related
user information on your mobile
phone, the Bluetooth
®pairing
relationship between your mobile
phone and Blue&Me™will no
longer work
Some types of mobile phones require
you to set the phone to choose
between automatic incoming call
transfer to the system or
non-automatic incoming call transfer
(you will transfer the call using the
mobile phone keypad, as required)
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Problem Probable Cause Possible Solution
Pairing a paired mobile phone,
the display screen shows:
Pair. failed
Or the system says
“Pairing failed. Please try again”
After downloading the phonebook
from the mobile phone contacts’ middle
names/initials, prefixes or suffixes
are not recognized by the voice
recognition system
Remember that the pairing procedure
will only need to be performed once for
your mobile phone. After this
procedure, Blue&Me™will
automatically connect to your phone
each time you get into the car and turn
the ignition key to MAR.
To pair the phone again, select
DELETE USERSand then re-pair
the phone
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
SETTING FUNCTIONS - PAIRING
YOUR MOBILE PHONE
When calling contacts by voice,
pronounce the contact’s name without
using prefixes, suffixes or, middle
names/initials.
If you have two entries with similar first
and/or last name in your phonebook,
modify one of the entries in the mobile
phone to make it unique.
Then, re-download the phonebook to
the hands-free phone system Before re-pairing with a mobile phone,
information for the first pairing on
Blue&Me™must be deleted
The system does not support the use
of prefixes, suffixes, or middle
names/initials when calling
contacts by voice
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MEDIA PLAYER
Problem Probable Cause Possible Solution
Displayed message:
NO MEDIA
Or Blue&Me™says:
“No media found”
After connecting your USB device and
turnin the ignition key to MAR, no music
is played
After inserting a USB device
and turning the car key to the MAR
position, Blue&Me™malfunctions
occur. (e.g. failure to reproduce musical
tracks or no voice messages)
❒Follow the instructions to connect
your USB device to Blue&Me™.
❒Store digital audio files on your USB
memory devices following the
instructions given by your media file
software.
❒Remove the USB device from the
USB port and refit it to
build again the media library.
❒Check whether your USB device
is supported by Blue&Me™.
Wait for library building.
If the time required to build the library
is excessive, you can intervene by
reducing the number of audio files
stored on your USB device.
Disable on the USB device such
function.
❒No USB device connected to the
USB port in the car.
❒No digital audio file stored on the
USB memory device.
❒If power supply is interrupted,
(e.g.: car battery disconnection),
Blue&Me™will loose power tem-
porarily. In this event media library
shall be rebuilt
❒Your USB memory device is not
supported by Blue&Me™.
Building the media library may require
a few minutes.
You may have used a USB device with
the PASSWORD function enabled.
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67
Problem Probable Cause Possible Solution
Displayed message:
NO PLAYLISTS
Or Blue&Me™says:
“No playlist found”
Displayed message:
INVALID
Displayed message:
EMPTY PLAYLIST
Or Blue&Me™says:
“Empty playlist.”
Displayed message: BAD MEDIA
Indication on sound
system display:
MEDIAPLAYER
in absence of USB device
connected to the car USB port
Build a playlist on your computer using your
media file software and then copy it to your USB
device
❒Make sure the playlist is in .m3uor .wplformat.❒Build the playlist again following the instructions
given in section BUILDING PLAYLISTS FOR
Blue&Me™- PRACTICAL HINTS.
❒If the problem persists, delete the playlist from
your USB device.
❒Delete the playlist from your
USB device or copy media files to the playlist
using your media file software.
❒Reduce the number of tracks
in the playlist, using your media file software.
Delete bad media from your USB device
❒To change the current audio source, press button
SRC/OK or the dedicated buttons FM, AM, CD
on the sound system front panel.
❒With ignition key at MAR, insert and then
remove the USB device from the car USB port.
❒To avoid displaying of MEDIAPLAYER
indication in absence of USB device, always
remove the USB device when the ignition key is
at MAR, or stop playback (with voice command
STOP) before removing the USB device from
the car USB port. No playlist is stored on the USB
device connected
Playlist is damaged or invalid
❒No media file is contained
in the playlist
❒The .wplfile is too large for
Blue&Me™memory capacity
❒The playlist does not contain
references to media files on your
USB device
Digital audio file is damaged or invalid
The USB device has been removed
from the car USB port with the
ignition key at STOP
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69
Problem Probable Cause Possible Solution
The same USB memory device
previously connected takes
more than 10 seconds to restart
playback on Blue&Me™
To reset the USB memory device using
Microsoft®Windows®XP, click on My
Computer in the Startmenu, click
rightwards on the USB memory device,
select Properties, select Tools, click
on key
“Check Now...” in field
“Error-checking”,select “Automatically fix
file system errors” and then click Start.
To avoid future problems, remove the
USB device using the option “Secure
hardware removal”. You removed the USB memory device
from the PC before it was ready
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