2009 DODGE CARAVAN service

120,000 Miles (200,000 km) or 120 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏Rotate tires.
❏Replace the engine air cleaner filter.
❏Replace the air conditioning filter.
❏Inspect the brake linings, replace if necessary.
❏Inspect the CV Joints.
❏Inspect the exhaust system.
❏Inspect the front suspension, tie rod ends and boot seals, replace if necessary.
❏Replace accessory drive belt(s).
❏Change the automatic transaxle fluid & filter.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
126,000 Miles (210,000 km) or
126 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏Rotate tires.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
496 MAINTENANCE SCHEDULES
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132,000 Miles (220,000 km) or
132 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏Rotate tires.
❏If using your vehicle for any of the
following: Dusty or off-road conditions.
Inspect the engine air cleaner filter,
replace if necessary.
❏Replace the air conditioning filter.
❏Inspect the brake linings, replace if
necessary.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
138,000 Miles (230,000 km) or
138 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏Rotate tires.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
144,000 Miles (240,000 km) or
144 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏Rotate tires.
❏If using your vehicle for any of the
following: Dusty or off-road conditions.
Inspect the engine air cleaner filter,
replace if necessary.
❏Replace the air conditioning filter.
❏Inspect the brake linings, replace if
necessary.
❏Inspect the front suspension, tie rod ends
and boot seals, replace if necessary.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
MAINTENANCE SCHEDULES 497
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150,000 Miles (250,000 km) or
150 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏Rotate tires.
❏Replace the engine air cleaner filter.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
498 MAINTENANCE SCHEDULES
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† This maintenance is recommended by the manufac-
turer, but is not required to maintain emissions warranty.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
MAINTENANCE SCHEDULES 499
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle.............................. 503
▫Prepare For The Appointment............ 503
▫Prepare A List....................... 503
▫Be Reasonable With Requests............ 503
If You Need Assistance.................. 503
▫Chrysler LLC Customer Center........... 504
▫Chrysler Canada Inc. Customer Center..... 504
▫In Mexico Contact.................... 504▫Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)............ 505
▫Service Contract..................... 505
Warranty Information (U.S. Vehicles Only).... 506
MOPARParts....................... 506
Reporting Safety Defects................. 506
▫In The 50 United States And Washington,
D.C............................... 506
▫In Canada.......................... 507
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know you and the vehicle best,
and are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealers
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
IF YOU NEED CONSUMER ASSISTANCE 503
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This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
504 IF YOU NEED CONSUMER ASSISTANCE
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Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If youhave any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
IF YOU NEED CONSUMER ASSISTANCE 505
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