If Your Vehicle is Stuck in
Sand, Mud, Ice, or Snow
Slowly and cautiously spin the
wheels to free the vehicle when
stuck in sand, mud, ice, or snow.
SeeRocking Your Vehicle to Get It
Out on page 4-16.
If the vehicle has a traction system, it
can often help to free a stuck vehicle.
Refer to the vehicle’s traction system
in the Index. If stuck too severely for
the traction system to free the
vehicle, turn the traction system off
and use the rocking method.
{CAUTION
If you let your vehicle’s tires spin at
high speed, they can explode, and
you or others could be injured. The
vehicle can overheat, causing an
engine compartment re or other
damage. Spin the wheels as little
as possible and avoid going above
35 mph (55 km/h) as shown on the
speedometer.For information about using tire
chains on the vehicle, seeTire
Chains on page 5-55.
Rocking Your Vehicle to
Get It Out
Turn the steering wheel left and right
to clear the area around the front
wheels. Turn off any traction or
stability system. Shift back and forth
between R (Reverse) and a forward
gear, spinning the wheels as little as
possible. To prevent transmission
wear, wait until the wheels stop
spinning before shifting gears.
Release the accelerator pedal while
shifting, and press lightly on the
accelerator pedal when the
transmission is in gear. Slowly
spinning the wheels in the forward
and reverse directions causes a
rocking motion that could free the
vehicle. If that does not get the
vehicle out after a few tries, it might
need to be towed out. If the vehicle
does need to be towed out, see
Towing Your Vehicle on page 4-21.
Loading the Vehicle
It is very important to know how
much weight your vehicle can
carry. This weight is called the
vehicle capacity weight and
includes the weight of all
occupants, cargo, and all
nonfactory-installed options.
Two labels on your vehicle show
how much weight it may properly
carry, the Tire and Loading
Information label and the
Certi cation/Tire label.
4-16 Driving Your Vehicle
Services Not Included in
Roadside Assistance
Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Speci c to Canadian
Purchased Vehicles
Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Bene ts
and Assistance:Must be over
250 kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
7-8 Customer Assistance Information
