2009 CHEVROLET TRAVERSE emergency towing

If No Steam Is Coming From
The Engine Compartment
If an engine overheat warning is
displayed but no steam can be seen
or heard, the problem may not be
too serious. Sometimes the
engine can get a little too hot when
the vehicle:
Climbs a long hill on a hot day.
Stops after high-speed driving.
Idles for long periods in traffic.
Tows a trailer.
If the overheat warning is displayed
with no sign of steam:
1. Turn the air conditioning off.
2. Turn the heater on to the highest
temperature and to the highest
fan speed. Open the windows as
necessary.3. If in a traffic jam, shift to
N (Neutral), otherwise, shift
to the highest gear while
driving —D (Drive) or L (Low).
If the temperature overheat gage is
no longer in the overheat zone or an
overheat warning no longer displays,
the vehicle can be driven. Continue
to drive the vehicle slow for about
10 minutes. Keep a safe vehicle
distance from the car in front of you.
If the warning does not come back
on, continue to drive normally.
If the warning continues, pull over,
stop, and park the vehicle right away.
If there is no sign of steam, idle
the engine for three minutes while
parked. If the warning is still
displayed, turn off the engine until it
cools down. Also, see “Overheated
Engine Protection Operating Mode”
next in this section.
Overheated
Engine Protection
Operating Mode
This emergency operating mode lets
the vehicle be driven to a safe place
in an emergency situation. If an
overheated engine condition exists,
an overheat protection mode which
alternates ring groups of cylinders
helps prevent engine damage. In this
mode, there is a signicant loss in
power and engine performance.
The temperature gage indicates an
overheat condition exists. Driving
extended distances and/or towing a
trailer in the overheat protection
mode should be avoided.
Notice:After driving in the
overheated engine protection
operating mode, to avoid engine
damage, allow the engine to cool
before attempting any repair.
The engine oil will be severely
degraded. Repair the cause of
coolant loss, change the oil and
reset the oil life system. See
Engine Oil on page 5-11.
Service and Appearance Care 5-23

Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Benets
and Assistance:Must be over
250 kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
7-8 Customer Assistance Information

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you
are all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in
the crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurance
company and policy number,
and a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk you
through the information they will
need. If they ask for a police
report, phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
7-12 Customer Assistance Information