2009 CHEVROLET TRAVERSE tow

Coverage
Services are provided up to 5 years/
100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an owner
or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets
and Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period. Items
considered are hotel, meals, and
rental car.
Customer Assistance Information 7-7

Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Benets
and Assistance:Must be over
250 kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
7-8 Customer Assistance Information

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you
are all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in
the crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurance
company and policy number,
and a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk you
through the information they will
need. If they ask for a police
report, phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
7-12 Customer Assistance Information

Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initiallyvalue the repair using aftermarket
parts. Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your vehicle
is leased you may be obligated to
have the vehicle repaired with
Genuine GM parts, even if your
insurance coverage does not pay the
full cost.
If another party’s insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company’s
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can
have control of the repair and parts
choices as long as cost stays within
reasonable limits.
Customer Assistance Information 7-13

Hood
Checking Things Under....... 5-9
Release............................ 5-9
Horn .................................... 3-5
How to Wear Safety Belts
Properly..........................1-17
I
Ignition Positions..................2-21
Infants and Young Children,
Restraints........................1-29
Ination - Tire Pressure.........5-42
Instrument Panel
Brightness.......................3-13
Cluster............................3-31
Overview........................... 3-4
Storage Area....................2-52
Introduction........................... 6-1
J
Jump Starting......................5-29
K
Keyless Entry, Remote
Operation.......................... 2-4
Keyless Entry System............ 2-3
Keys.................................... 2-2
L
Labeling, Tire Sidewall..........5-37
Lamp
Malfunction Indicator.........3-39
Lamps
Courtesy.........................3-14
Dome .............................3-14
Dome Lamp Override........3-14
Reading..........................3-15
Lap-Shoulder Belt................1-22
LATCH System for Child
Restraints........................1-35
Liftgate
Carbon Monoxide.............2-10
Liftgate, Power....................2-11
Lighting
Delayed Entry..................3-15
Delayed Exit....................3-15
Entry..............................3-14
Parade Dimming...............3-15Lights
Airbag Readiness.............3-33
Antilock Brake System
(ABS) Warning..............3-37
Brake System Warning......3-36
Charging System..............3-34
Cruise Control..................3-43
Engine Coolant
Temperature Warning.....3-38
Exterior Lamps.................3-11
Flash-to-Pass..................... 3-7
Highbeam On...................3-43
High/Low Beam Changer..... 3-7
Oil Pressure.....................3-42
Passenger Airbag Status
Indicator.......................3-33
Safety Belt Reminders.......3-32
Security...........................3-43
StabiliTrak
®Indicator.........3-37
Tire Pressure...................3-39
Tow/Haul Mode................3-43
Loading Your Vehicle............4-16
Locks
Delayed Locking................. 2-8
Door ................................. 2-8
Lockout Protection.............. 2-9
i-6 INDEX

Rearview Mirror, Automatic
Dimming ..........................2-31
Rearview Mirrors..................2-31
Reclining Seatbacks............... 1-8
Recommended Fluids and
Lubricants........................6-12
Recreational Vehicle Towing . . . 4-21
Reimbursement Program,
GM Mobility....................... 7-6
Remote Keyless Entry (RKE)
System............................. 2-3
Remote Keyless Entry (RKE)
System, Operation.............. 2-4
Remote Vehicle Start............. 2-6
Removing the Flat Tire and
Installing the Spare Tire.....5-68
Removing the Spare Tire
and Tools........................5-66
Replacement Bulbs..............5-34
Replacement Parts,
Maintenance....................6-14
Reporting Safety Defects to
General Motors................7-14
Reporting Safety Defects
to the Canadian
Government.....................7-14
Reporting Safety Defects
to the United States
Government.....................7-14Restraint System Check
Checking the Restraint
Systems.......................1-59
Replacing Restraint System
Parts After a Crash........1-60
Retained Accessory
Power (RAP) ....................2-22
Roadside Assistance
Program............................ 7-6
Rocking Your Vehicle to
Get it Out ........................4-16
Roof
Sunroof...........................2-56
Running the Vehicle While
Parked............................2-30
S
Safety Belt Reminders..........3-32
Safety Belts
Care of ...........................5-80
Extender.........................1-27
How to Wear Safety Belts
Properly.......................1-17
Lap-Shoulder Belt.............1-22
Safety Belts Are for
Everyone.....................1-14
Use During Pregnancy......1-26Safety Defects
Reporting to Canadian
Government..................7-14
Reporting to
General Motors.............7-14
Reporting to the United
States Government........7-14
Safety Warnings and Symbols.... iii
Scheduled Maintenance.......... 6-3
Additional Required
Services........................ 6-6
Scheduling Appointments........ 7-8
Sealant Kit, Tire...................5-57
Seats
Driver Seat Height
Adjuster......................... 1-3
Head Restraints................. 1-2
Heated and Cooled Seats.... 1-5
Heated Seats..................... 1-5
Manual Lumbar.................. 1-4
Memory, Mirrors................. 1-6
Power Lumbar ................... 1-5
Power Seats...................... 1-4
Rear Seat Operation........... 1-9
Reclining Seatbacks............ 1-8
Third Row Seat................1-12
Second Row Center
Console..........................2-53
INDEX i-9

Tire Sealant and
Compressor Kit................5-64
Tires..................................5-36
Aluminum or
Chrome-Plated Wheels,
Cleaning......................5-83
Buying New Tires.............5-50
Chains............................5-55
Changing a Flat Tire.........5-65
Cleaning..........................5-83
Compact Spare................5-77
Different Size...................5-52
If a Tire Goes Flat............5-56
Ination - Tire Pressure.....5-42
Inspection and Rotation.....5-48
Installing the Spare Tire.....5-68
Pressure Monitor
Operation.....................5-45
Pressure Monitor System . . . 5-43
Removing the Flat Tire......5-68
Removing the Spare Tire
and Tools.....................5-66
Sealant and
Compressor Kit.............5-57
Secondary Latch System....5-72
Sidewall Labeling..............5-37
Storing a Flat or Spare Tire
and Tools.....................5-74Tires (cont.)
Terminology and
Denitions....................5-39
Uniform Tire Quality
Grading.......................5-52
Wheel Alignment and
Tire Balance.................5-54
Wheel Replacement..........5-54
When It Is Time for
New Tires....................5-50
Tow/Haul Mode ....................2-26
Tow/Haul Mode Light............3-43
Towing
Recreational Vehicle..........4-21
Towing a Trailer................4-25
Your Vehicle.....................4-21
Traction
StabiliTrak®System............ 4-5
Transmission
Fluid, Automatic................5-16
Transmission Operation,
Automatic........................2-24
Transportation, Courtesy......... 7-9
Turn and Lane-Change
Signals............................. 3-6
Turn Signal/Multifunction
Lever................................ 3-6
U
Ultrasonic Rear Parking
Assist (URPA)..................2-36
Uniform Tire Quality
Grading...........................5-52
Universal Home Remote
System...........................2-47
Operation........................2-47
V
Vehicle
Control............................. 4-3
Loading...........................4-16
Running While Parked.......2-30
Symbols.............................. iii
Vehicle Customization, DIC....3-65
Vehicle Data Recording and
Privacy............................7-16
Vehicle Data Recording,
Radio Frequency (RFID)....7-17
Vehicle Identication
Number (VIN)...................5-85
Service Parts Identication
Label...........................5-85
Vehicle, Remote Start............. 2-6
INDEX i-11