2009 CHEVROLET TRAVERSE phone

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This is available from the
vehicle registration or title, or
the plate at the top left of the
instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and present
mileage.When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer’s
facility. That is why we suggest
following Step One rst.
STEP THREE — U.S. Owners:Both
General Motors and your dealer are
committed to making sure you are
completely satised with your new
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, you can le with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
ling a court action, use of the
program is free of charge and yourcase will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves the
right to change eligibility limitations
and/or discontinue its participation
in this program.
7-2 Customer Assistance Information

Other Helpful Links:
Chevrolet — www.chevrolet.com
Chevrolet Merchandise —
www.chevymall.com
Help Center — www.chevrolet.com/
helpcenter
FAQ
Contact Us
My GM Canada
(Canada) — www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.Here are a few of the valuable
tools and services you will have
access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who
are deaf, hard of hearing, or
speech-impaired and who use
Text Telephones (TTYs), Chevrolet
has TTY equipment available at
its Customer Assistance Center.
Any TTY user in the U.S. can
communicate with Chevrolet by
dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial
1-800-263-3830.)
7-4 Customer Assistance Information

Customer Assistance
Offices
Chevrolet encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States — Customer
Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-CHEV-USA (243-8872)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas — Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) — Customer
Assistance
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Customer Assistance Information 7-5

GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you
up to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
The offer is available for a very
limited period of time from the date
of vehicle purchase/lease. For more
details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call
the GM Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles,
call1-800-CHEV-USA
(1-800-243-8872); (Text telephone
(TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
7-6 Customer Assistance Information

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you
are all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in
the crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurance
company and policy number,
and a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk you
through the information they will
need. If they ask for a police
report, phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
7-12 Customer Assistance Information

GM will not access this data or
share it with others except: with
the consent of the vehicle owner
or, if the vehicle is leased, with the
consent of the lessee; in response to
an official request of police or similar
government office; as part of GM’s
defense of litigation through the
discovery process; or, as required
by law. Data that GM collects or
receives may also be used for GM
research needs or may be made
available to others for research
purposes, where a need is shown
and the data is not tied to a specic
vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-43in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and in-vehicle
transmitters for garage door openers.
RFID technology in GM vehicles
does not use or record personal
information or link with any other
GM system containing personal
information.
Customer Assistance Information 7-17

Cleaning (cont.)
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-80
Interior............................5-78
Leather...........................5-80
Tires...............................5-83
Underbody Maintenance....5-84
Washing Your Vehicle........5-81
Weatherstrips...................5-81
Windshield, Backglass,
and Wiper Blades..........5-82
Climate Control System.........3-19
Outlet Adjustment.............3-27
Rear Air Conditioning and
Heating System.............3-28
Rear Air Conditioning
and Heating System,
Electronic.....................3-29
Climate Control Systems
Dual Automatic.................3-22
Clock, Setting......................3-74
Collision Damage Repair.......7-10
Compact Spare Tire.............5-77
Compass............................3-54
Compressor Kit,
Tire Sealant.....................5-57Content Theft-Deterrent.........2-16
Control of a Vehicle............... 4-3
Convenience Net.................2-55
Coolant
Engine............................5-17
Engine
Temperature Gage.........3-38
Engine Temperature
Warning Light...............3-38
Cooled Seats........................ 1-5
Cooling System...................5-17
Courtesy Lamps...................3-14
Courtesy Transportation.......... 7-9
Cruise Control....................... 3-9
Cruise Control Light..............3-43
Cupholders.........................2-52
Customer Assistance.............. 7-4
Offices.............................. 7-5
Text Telephone (TTY)
Users............................ 7-4
Customer Information
Service Publications
Ordering Information......7-15
Customer Satisfaction
Procedure......................... 7-1
D
Damage Repair, Collision......7-10
Data Recorders
Event..............................7-16
Daytime Running Lamps/
Automatic Headlamp
System...........................3-12
Defensive Driving................... 4-2
Delayed Entry Lighting..........3-15
Delayed Exit Lighting............3-15
Delayed Headlamps.............3-12
Delayed Locking.................... 2-8
DIC Compass......................3-54
Disc, MP3...................3-92, 3-96
Doing Your Own
Service Work..................... 5-4
Dome Lamp Override...........3-14
Dome Lamps .......................3-14
Door
Delayed Locking................. 2-8
Locks............................... 2-8
Power Door Locks.............. 2-8
Programmable Automatic
Door Locks.................... 2-9
Rear Door Security Locks.... 2-9
INDEX i-3

Outside
Convex Mirror..................2-35
Heated Mirrors.................2-35
Power Foldaway Mirrors....2-33
Power Mirrors..................2-32
Overheated Engine Protection
Operating Mode................5-23
Owner Checks and Services.... 6-9
Owners, Canadian.................... ii
P
Paint, Damage.....................5-84
Parade Dimming..................3-15
Park
Shifting Into.....................2-28
Shifting Out of..................2-29
Park Aid.............................2-36
Park Tilt Mirrors...................2-35
Parking
Assist.............................2-36
Over Things That Burn......2-29
Parking Brake......................2-27
Passenger Airbag Status
Indicator..........................3-33
Passenger Sensing System....1-53
Passing................................ 4-9
PASS-Key
®III+ Electronic
Immobilizer......................2-18PASS-Key
®III+ Electronic
Immobilizer Operation........2-18
Perchlorate Materials
Requirements, California...... 5-4
Phone
Bluetooth
®.....................3-103
Power
Door Locks........................ 2-8
Electrical System..............5-86
Liftgate............................2-11
Lumbar Controls................. 1-5
Outlet 115 Volt Alternating
Current........................3-18
Retained
Accessory (RAP)...........2-22
Seat................................. 1-4
Steering Fluid...................5-24
Windows.........................2-14
Pregnancy, Using
Safety Belts.....................1-26
Privacy...............................7-16
Navigation System............7-17
OnStar............................7-17
Radio Frequency
Identication (RFID).......7-17
Programmable Automatic
Door Locks........................ 2-9
Proposition 65 Warning,
California.......................... 5-4
R
Radio Frequency Identication
(RFID), Privacy.................7-17
Radio(s).............................3-75
Radios
Navigation/Radio
System, see
Navigation Manual.......3-103
Reception......................3-126
Setting the Clock..............3-74
Theft-Deterrent...............3-125
Reading Lamps...................3-15
Rear Air Conditioning and
Heating System................3-28
Rear Air Conditioning
and Heating System
and Electronic Climate
Controls..........................3-29
Rear Door Security Locks....... 2-9
Rear Seat Audio (RSA)
System..........................3-123
Rear Seat Entertainment
System..........................3-114
Rear Seat Audio (RSA)....3-123
Rear Seat Operation.............. 1-9
Rear Vision Camera (RVC)....2-38
Rear Window Washer/Wiper.... 3-9
i-8 INDEX