2009 CHEVROLET TRAVERSE phone

ProblemRecommended Action
Sometimes the wireless headphone
audio cuts out or buzzes. Check for obstructions, low
batteries, reception range,
and interference from cellular
telephone towers or by using a
cellular telephone in the vehicle.
Check that the headphones are
on correctly using the L (left) and
R (right) on the headphones.
I lost the remote and/or the
headphones. See your dealer/retailer for
assistance.
The DVD is playing, but there is no
picture or sound. Check that the RSE video screen is
sourced to the DVD player.
DVD Display Error Messages
The DVD display error message
depends on which radio the vehicle
has. The video screen might
display one of the following:
Disc Load/Eject Error:
This
message displays when there are
disc load or eject problems.
Disc Format Error: This message
displays if the disc is inserted with
the disc label wrong side up, or if the
disc is damaged. Disc Region Error:
This message
displays if the disc is not from a
correct region.
No Disc Inserted: This message
displays if no disc is present
when the
ZEJECT button
is pressed on the radio.
DVD Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax,
or walkie talkies.
It might be necessary to turn off the
DVD player when operating one of
these devices in or near the vehicle.
*Excludes the OnStar
®System.
Cleaning the RSE Overhead
Console
When cleaning the RSE overhead
console surface, use only a clean
cloth dampened with clean water.
Cleaning the Video Screen
Use only a clean cloth dampened
with clean water. Use care when
directly touching or cleaning the
screen, as damage could result.
3-122 Instrument Panel

Rear Seat Audio (RSA)
For vehicles with Rear Seat
Audio (RSA), rear seat passengers
can listen to and control any of the
music sources: radio, CDs, DVDs,
or other auxiliary sources. The rear
seat passengers can only control
the music sources the front seat
passengers are not listening to
(except on some radios where dual
control is allowed). For example,
rear seat passengers can control
a CD and listen to it through the
headphones, while the driver listens
to the radio through the front
speakers. The rear seat passengers
have control of the volume for each
set of headphones.The RSA functions operate even
when the main radio is off. The front
audio system displaysXwhen the
RSA is on, and disappears from the
display when it is off.
Audio can be heard through wired
headphones (not included) plugged
into the jacks on the RSA. If the
vehicle has this feature, audio can
also be heard on Channel 2 of
the wireless headphones.The audio system mutes the rear
speakers when the RSA audio
is active through the headphones.
To listen to an iPod or portable
audio device through the RSA,
attach the iPod or portable audio
device to the front auxiliary input
(if available), located on the
front audio system. Turn the iPod
on, then choose the front auxiliary
input with the RSA SRCE button.
Instrument Panel 3-123

P(Power):Press to turn the RSA
on or off.
Volume: Turn to increase or to
decrease the volume of the wired
headphones. The left knob controls
the left headphones and the right
knob controls the right headphones.
SRCE (Source): Press to select
between the radio (AM/FM/XM™),
CD, and if the vehicle has these
features, DVD, front auxiliary, and
rear auxiliary.©¨(Seek): Press to go to the
previous or to the next station and
stay there. This function is inactive,
with some radios, if the front seat
passengers are listening to the radio.
Press and hold
©or¨until
the display ashes to tune to an
individual station. The display
stops ashing after the buttons
have not been pushed for more
than two seconds. This function
is inactive, with some radios, if the
front seat passengers are listening
to the radio. While listening to a disc, press
¨to
go to the next track or chapter on
the disc. Press
©to go back to the
start of the current track or chapter
(if more than ten seconds have
played). This function is inactive,
with some radios, if the front seat
passengers are listening to the disc.
When a DVD video menu is being
displayed, press
©or¨to perform
a cursor up or down on the menu.
Hold
©or¨to perform a cursor left
or right on the menu.
PROG (Program): Press to go
to the next preset radio station or
channel set on the main radio.
This function is inactive, with some
radios, if the front seat passengers
are listening to the radio.
When a CD or DVD audio disc is
playing, press PROG to go to the
beginning of the CD or DVD audio.
This function is inactive, with some
radios, if the front seat passengers
are listening to the disc.
3-124 Instrument Panel

SRCE (Source):Press to switch
between the radio (AM, FM, XM),
CD, and for vehicles with, DVD,
front auxiliary, and rear auxiliary.
For vehicles with the navigation
system, press and hold this button
for longer than one second to initiate
voice recognition. See “Voice
Recognition” in the Navigation
System manual for more information.
+
e−e(Volume):Press to
increase or to decrease the radio
volume.
¨(Seek):Press to go to the
next radio station while in AM, FM,
or XM™. Press
¨to go to the next
track or chapter while sourced to
the CD or DVD slot. Press the
¨if
multiple discs are loaded to go to
the next disc while sourced to a CD
player.
Radio Reception
Frequency interference and
static can occur during normal
radio reception if items such
as cell phone chargers, vehicle
convenience accessories, and
external electronic devices are
plugged into the accessory power
outlet. If there is interference or
static, unplug the item from the
accessory power outlet.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere
with each other. For better radio
reception, most AM radio stations
boost the power levels during the
day, and then reduce these levels
during the night. Static can also
occur when things like storms and
power lines interfere with radio
reception. When this happens, try
reducing the treble on the radio.
FM Stereo
FM signals only reach about
10 to 40 miles (16 to 65 km).
Although the radio has a built-in
electronic circuit that automatically
works to reduce interference,
some static can occur, especially
around tall buildings or hills, causing
the sound to fade in and out.
XM™ Satellite Radio Service
XM Satellite Radio Service
gives digital radio reception from
coast-to-coast in the 48 contiguous
United States, and in Canada.
Just as with FM, tall buildings or
hills can interfere with satellite radio
signals, causing the sound to fade
in and out. In addition, traveling
or standing under heavy foliage,
bridges, garages, or tunnels may
cause loss of the XM signal for a
period of time.
3-126 Instrument Panel

Cellular Phone Usage
Cellular phone usage may cause
interference with the vehicle’s radio.
This interference may occur when
making or receiving phone calls,
charging the phone’s battery, or
simply having the phone on. This
interference causes an increased
level of static while listening to the
radio. If static is received while
listening to the radio, unplug the
cellular phone and turn it off.
Multi-Band Antenna
The multi-band antenna is located
on the roof of the vehicle. This type
of antenna is used with the AM/FM
radio, as well as OnStar
®and the
XM™ Satellite Radio Service
System, if the vehicle has these
features. Keep this antenna clear
of snow and ice build up for clear
radio reception. If the vehicle has
a sunroof, the performance of the
radio system may be affected if the
sunroof is open. Loading items onto
the roof of the vehicle can interfere
with the performance of the radio
system and, if the vehicle has this
feature, OnStar
®. Make sure the
multi-band antenna is not obstructed.
Instrument Panel 3-127

Filling the Tank
{CAUTION
Fuel vapor burns violently and a
fuel re can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the pump island.
Turn off the engine when you are
refueling. Do not smoke if you are
near fuel or refueling the vehicle.
Do not use cellular phones. Keep
sparks, ames, and smoking
materials away from fuel. Do not
leave the fuel pump unattended
when refueling the vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children away
from the fuel pump; never let
children pump fuel.
The tethered fuel cap is located
behind a hinged fuel door on
the driver side of the vehicle.To open the fuel door, push the
rearward center edge in and release
and it will open.
To remove the fuel cap, turn it
slowly counterclockwise. The fuel
cap has a spring in it; if the cap
is released too soon, it will spring
back to the right.
While refueling, hang the tethered
fuel cap from the hook on the
fuel door.
{CAUTION
Fuel can spray out on you if
you open the fuel cap too quickly.
If you spill fuel and then something
ignites it, you could be badly
burned. This spray can happen if
the tank is nearly full, and is more
likely in hot weather. Open the fuel
cap slowly and wait for any hiss
noise to stop. Then unscrew the
cap all the way.
Be careful not to spill fuel. Do not
top off or overll the tank and wait a
few seconds after you have nished
pumping before removing the nozzle.
Clean fuel from painted surfaces as
soon as possible. SeeWashing Your
Vehicle on page 5-81.
When replacing the fuel cap,
turn it clockwise until it clicks.
Make sure the cap is fully installed.
Service and Appearance Care 5-7

The diagnostic system can
determine if the fuel cap has been
left off or improperly installed. This
would allow fuel to evaporate into the
atmosphere. SeeMalfunction
Indicator Lamp on page 3-39.
If the vehicle has a Driver Information
Center (DIC), the TIGHTEN GAS
CAP message displays if the fuel cap
is not properly installed.
{CAUTION
If a re starts while you are
refueling, do not remove the
nozzle. Shut off the ow of fuel by
shutting off the pump or by
notifying the station attendant.
Leave the area immediately.Notice:If you need a new fuel
cap, be sure to get the right type.
Your dealer/retailer can get one for
you. If you get the wrong type, it
might not t properly. This can
cause the malfunction indicator
lamp to light and can damage the
fuel tank and emissions system.
SeeMalfunction Indicator Lamp
on page 3-39.
Filling a Portable Fuel
Container
{CAUTION
Never ll a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel vapor.
(Continued)
CAUTION (Continued)
You can be badly burned and the
vehicle damaged if this occurs. To
help avoid injury to you and others:
Dispense fuel only into
approved containers.
Do not ll a container while it
is inside a vehicle, in a
vehicle’s trunk, pickup bed, or
on any surface other than the
ground.
Bring the ll nozzle in contact
with the inside of the ll
opening before operating the
nozzle. Contact should be
maintained until the lling is
complete.
Do not smoke while
pumping fuel.
Do not use a cellular phone
while pumping fuel.
5-8 Service and Appearance Care

Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure...........................7-1
Online Owner Center.............7-3
Customer Assistance for
Text Telephone (TTY)
Users.................................7-4
Customer Assistance Offices. . .7-5
GM Mobility Reimbursement
Program.............................7-6
Roadside Assistance
Program.............................7-6
Scheduling Service
Appointments......................7-8
Courtesy Transportation.........7-9
Collision Damage Repair......7-10
Reporting Safety DefectsReporting Safety Defects to
the United States
Government......................7-14
Reporting Safety Defects to
the Canadian Government. . .7-14
Reporting Safety Defects to
General Motors..................7-14
Service Publications
Ordering Information...........7-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy.............................7-16
Event Data Recorders..........7-16
OnStar
®.............................7-17
Navigation System...............7-17
Radio Frequency
Identication (RFID)............7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1