2009 CHEVROLET SILVERADO phone

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), Chevrolet has TTY equipment available at
its Customer Assistance Center. Any TTY user in the
U.S. can communicate with Chevrolet by dialing:
1-800-833-CHEV (2438). (TTY users in Canada
can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Chevrolet, the letter should be
addressed to:
United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA (243-8872)From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
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Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-CHEV-USA
(1-800-243-8872); (Text telephone (TTY):
1-888-889-2438).
For Canadian purchased vehicles, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
7-7

Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles
(160 000 km), whichever comes rst.
In the U.S., anyone driving the vehicle is covered.
In Canada, a person driving the vehicle without
permission from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle
Limited Warranty. Chevrolet and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Assistance program at
any time without notication.Chevrolet and General Motors of Canada Limited
reserve the right to limit services or payment to an owner
or driver if they decide the claims are made too often,
or the same type of claim is made many times.
Services Provided
Emergency Fuel Delivery:Delivery of enough fuel
for the vehicle to get to the nearest service station.
Lock-Out Service:Service is provided to unlock the
vehicle if you are locked out. A remote unlock may
be available if you have OnStar
®. For security
reasons, the driver must present identication
before this service is given.
Emergency Tow From a Public Road or Highway:
Tow to the nearest Chevrolet dealer for warranty
service, or if the vehicle was in a crash and cannot
be driven. Assistance is also given when the vehicle
is stuck in the sand, mud, or snow.
Flat Tire Change:Service is provided to change a
at tire with the spare tire. The spare tire, if equipped,
must be in good condition and properly inated.
It is the owner’s responsibility for the repair or
replacement of the tire if it is not covered by the
warranty.
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If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you
are uninjured, make sure that no one else in
your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until
all matters have been taken care of. Move your
vehicle only if its position puts you in danger or
you are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a dealer/
retailer or a private collision repair facility to x
the damage, make sure you are comfortable with
them. Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-71in this manual
for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18

Clock, Setting.................................................3-86
Collision Damage Repair..................................7-11
Compass.......................................................3-63
Content Theft-Deterrent....................................2-17
Control of a Vehicle.......................................... 4-3
Coolant
Engine.......................................................5-29
Engine Temperature Gage............................3-44
Cooling System..............................................5-28
Cruise Control................................................3-13
Cruise Control Light........................................3-50
Cupholders....................................................2-81
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to General Motors....7-15
Reporting Safety Defects to the Canadian
Government............................................7-15
Reporting Safety Defects to the United
States Government...................................7-14
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-15D
Daytime Running Lamp...................................3-17
Defensive Driving............................................. 4-2
Delayed Locking.............................................2-10
DIC Compass.................................................3-63
Disc, MP3..........................................3-108, 3-113
Doing Your Own Service Work........................... 5-5
Dome Lamp Override......................................3-20
Dome Lamps .................................................3-20
Door
Delayed Locking..........................................2-10
Locks.......................................................... 2-9
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-10
Rear Doors.................................................2-11
Driver Information Center (DIC).........................3-53
DIC Operation and Displays..................3-53, 3-59
DIC Vehicle Customization............................3-76
DIC Warnings and Messages........................3-66
Driving
At Night.....................................................4-25
Before a Long Trip......................................4-26
Defensive..................................................... 4-2
Drunken....................................................... 4-3
4

P
Paint, Damage..............................................5-121
Park
Shifting Into................................................2-52
Shifting Out of............................................2-54
Park Aid................................................2-62, 2-65
Park Brake....................................................2-50
Park Tilt Mirrors..............................................2-60
Parking
Assist........................................................2-62
Over Things That Burn.................................2-54
Passenger Airbag Status Indicator.....................3-40
Passenger Sensing System..............................1-85
Passing.........................................................4-11
PASS-Key
®III+ Electronic Immobilizer...............2-19
PASS-Key®III+ Electronic Immobilizer
Operation...................................................2-19
Perchlorate Materials Requirements, California...... 5-5
Phone
Bluetooth
®................................................3-119
Pickup Conversion to Chassis Cab....................4-45
Power
Door Locks.................................................. 2-9
Electrical System.......................................5-123
Lumbar Controls........................................... 1-7Power (cont.)
Retained Accessory.....................................2-23
Seat............................................................ 1-5
Sliding Rear Window....................................2-16
Steering Fluid.............................................5-38
Windows....................................................2-15
Privacy..........................................................7-16
Event Data Recorders..................................7-17
Navigation System.......................................7-18
OnStar.......................................................7-18
Radio Frequency Identication.......................7-18
Programmable Automatic Door Locks.................2-10
Puddle Lamps................................................3-19
R
Radio Frequency Identication (RFID), Privacy....7-18
Radio(s)........................................................3-88
Radios
Navigation/Radio System, see Navigation
Manual.................................................3-119
Rear Seat Audio........................................3-139
Reception.................................................3-141
Setting the Clock.........................................3-86
Theft-Deterrent..........................................3-140
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