2009 CHEVROLET SILVERADO phone

Rear Seat Audio (RSA)
Vehicles with this feature allow the rear seat passengers
to listen to and control any of the music sources:
radio, CDs, DVDs, or other auxiliary sources. However,
the rear seat passengers can only control the music
sources the front seat passengers are not listening to
(except on some radios where dual control is allowed).
For example, rear seat passengers can control and
listen to a CD through the headphones, while the
driver listens to the radio through the front speakers.
The rear seat passengers have control of the volume for
each set of headphones.
The RSA functions can be used even while the main
radio is off. The front audio system will display the
headphone icon when the RSA is on, and will disappear
from the display when it is off.
Audio can be heard through wired headphones (not
included) plugged into the jacks on the RSA. If the
vehicle has this feature, audio can also be heard on
Channel 2 of the wireless headphones.
Depending on the audio system, the rear speakers may
continue to play when the RSA audio is active through
the headphones.To listen to an iPod or portable audio device through
the RSA, attach the iPod or portable audio device to the
front auxiliary input (if available), located on the front
audio system. Turn the iPod on, then choose the
front auxiliary input with the RSA SRCE button.
P(Power):Press this button to turn the RSA
on or off.
Volume:Turn the volume knob to increase or to
decrease the volume of the wired headphones. The left
knob controls the left headphones and the right knob
controls the right headphones.
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Audio Steering Wheel Controls
Vehicles with audio
steering wheel controls
could differ depending on
the vehicle’s options.
Some audio controls
can be adjusted at the
steering wheel.
w(Next):Press to go to the next radio station stored
as a favorite, or the next track if a CD/DVD is playing.
xc(Previous/End):Press to go to the previous
radio station stored as a favorite, the next track if
a CD/DVD is playing, to reject an incoming call, or end
a current call.
bg(Mute/Push to Talk):Press to silence the vehicle
speakers only. Press again to turn the sound on.
For vehicles with OnStar
®or Bluetooth systems press
and hold
bgfor longer than two seconds to interact
with those systems. SeeOnStar®System on page 2-71
andBluetooth®on page 3-119in this manual for more
information.SRCE (Source/Voice Recognition):Press to switch
between the radio (AM, FM, XM), CD, and for vehicles
with, DVD, front auxiliary, and rear auxiliary.
For vehicles with the navigation system, press and hold
this button for longer than one second to initiate
voice recognition. See “Voice Recognition” in the
Navigation System manual for more information.
+
e−e(Volume):Press to increase or to decrease
the radio volume.
¨(Seek):Press to go to the next radio station while in
AM, FM, or XM™. Press
¨to go to the next track or
chapter while sourced to the CD or DVD slot. Press
the
¨if multiple discs are loaded to go to the next disc
while sourced to a CD player.
Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and external
electronic devices are plugged into the accessory
power outlet. If there is interference or static, unplug the
item from the accessory power outlet.
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AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause station
frequencies to interfere with each other. For better radio
reception, most AM radio stations boost the power
levels during the day, and then reduce these levels
during the night. Static can also occur when things like
storms and power lines interfere with radio reception.
When this happens, try reducing the treble on the radio.
FM Stereo
FM signals only reach about 10 to 40 miles (16 to 65 km).
Although the radio has a built-in electronic circuit that
automatically works to reduce interference, some static
can occur, especially around tall buildings or hills,
causing the sound to fade in and out.
XM™ Satellite Radio Service
XM Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United States,
and in Canada. Just as with FM, tall buildings or hills
can interfere with satellite radio signals, causing
the sound to fade in and out. In addition, traveling or
standing under heavy foliage, bridges, garages, or
tunnels may cause loss of the XM signal for a period
of time.
Cellular Phone Usage
Cellular phone usage may cause interference with the
vehicle’s radio. This interference may occur when
making or receiving phone calls, charging the phone’s
battery, or simply having the phone on. This interference
causes an increased level of static while listening to
the radio. If static is received while listening to the radio,
unplug the cellular phone and turn it off.
Fixed Mast Antenna
The xed mast antenna can withstand most car washes
without being damaged as long as it is securely
attached to the base. If the mast becomes slightly bent,
straighten it out by hand. If the mast is badly bent,
replace it.
Occasionally check to make sure the antenna is
tightened to its base. If tightening is required, tighten by
hand until fully seated plus one quarter turn.
XM™ Satellite Radio Antenna System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep the antenna clear of obstructions
for clear radio reception.
If the vehicle has a sunroof, the performance of the
XM system may be affected if the sunroof is open.
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Filling the Tank
If the vehicle has the DURAMAX Diesel engine, see the
DURAMAX Diesel manual for more information.
{CAUTION:
Fuel vapor burns violently and a fuel re can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the pump island. Turn off the engine when you are
refueling. Do not smoke if you are near fuel or
refueling the vehicle. Do not use cellular phones.
Keep sparks, ames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.The tethered fuel cap is located behind a hinged fuel
door on the driver side of the vehicle. If the vehicle
has E85 fuel capability, the fuel cap will be yellow and
state that E85 or gasoline can be used. SeeFuel
E85 (85% Ethanol) on page 5-8.
To remove the fuel cap, turn it slowly counterclockwise.
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Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it is in the
vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
Dispense fuel only into approved containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed, or on
any surface other than the ground.
Bring the ll nozzle in contact with the inside
of the ll opening before operating the nozzle.
Contact should be maintained until the lling
is complete.
Do not smoke while pumping fuel.
Do not use a cellular phone while
pumping fuel.
Checking Things Under
the Hood
{CAUTION:
An electric fan under the hood can start up and
injure you even when the engine is not running.
Keep hands, clothing, and tools away from any
underhood electric fan.
{CAUTION:
Things that burn can get on hot engine parts and
start a re. These include liquids like fuel, oil,
coolant, brake uid, windshield washer and other
uids, and plastic or rubber. You or others could
be burned. Be careful not to drop or spill things
that will burn onto a hot engine.
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text Telephone (TTY)
Users........................................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-15
Reporting Safety Defects to
General Motors.........................................7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency
Identication (RFID)...................................7-18
Section 7 Customer Assistance Information
7-1

STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you are
completely satised with your new vehicle. However, if
you continue to remain unsatised after following the
procedure outlined in Steps One and Two, you can le
with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage,
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
7-3

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/chevrolet
Information and services customized for your specic
vehicle — all in one convenient place.
Digital owner manual, warranty information,
and more
Online service and maintenance records
Find Chevrolet dealers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Chevrolet−www.chevrolet.com
Chevrolet Merchandise — www.chevymall.com
Help Center — www.chevrolet.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
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