2009 CHEVROLET IMPALA tow

Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to
your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage
is not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged
at the end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you
are uninjured, make sure that no one else in
your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-8for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
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Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states/
provinces with “no fault” insurance laws, a report
may not be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its repair.
If you have a pre-determined repair facility of choice, take
your vehicle there, or have it towed there. Specify to the
facility that any required replacement collision parts be
original equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled parts
will not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the repair
using aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
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Perchlorate Materials Requirements, California...... 5-4
Phone
Bluetooth
®..................................................3-82
Power
Door Locks.................................................2-10
Electrical System.........................................5-97
Retained Accessory (RAP)............................2-21
Seat ............................................................ 1-5
Steering Fluid.............................................5-34
Windows....................................................2-15
Pregnancy, Using Safety Belts..........................1-32
Pressure Cap.................................................5-31
Privacy..........................................................7-18
Navigation System.......................................7-19
OnStar .......................................................7-19
Radio Frequency Identication (RFID).............7-19
Programmable Automatic Door Unlock...............2-11
Proposition 65 Warning, California....................... 5-4
R
Radio Frequency Identication (RFID), Privacy....7-19
Radio(s)........................................................3-66
Radios
Reception...................................................3-95
Setting the Clock.........................................3-64
Theft-Deterrent............................................3-93
Reading Lamps..............................................3-17Rear Door Security Locks................................2-11
Rear Seat Armrest..........................................2-43
Rear Storage Areas........................................2-43
Rearview Mirror, Automatic Dimming..................2-32
Rearview Mirrors.............................................2-32
Reclining Seatbacks.......................................... 1-7
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-26
Reimbursement Program, GM Mobility................. 7-7
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System,
Operation..................................................... 2-5
Remote Vehicle Start........................................ 2-7
Removing the Flat Tire and Installing the
Spare Tire..................................................5-79
Removing the Spare Tire and Tools...................5-77
Replacement Bulbs.........................................5-51
Replacement Parts, Maintenance......................6-13
Reporting Safety Defects
Reporting Safety Defects to the
United States Government............................7-16
Reporting Safety Defects to the
Canadian Government..................................7-16
Reporting Safety Defects to General Motors.......7-16
Restraint System Check
Checking the Restraint Systems....................1-73
Replacing Restraint System Parts After
a Crash..................................................1-74
Retained Accessory Power (RAP)......................2-21
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Tires (cont.)
Ination - Tire Pressure................................5-60
Inspection and Rotation................................5-67
Installing the Spare Tire................................5-79
Pressure Monitor Operation...........................5-63
Pressure Monitor System..............................5-62
Removing the Flat Tire.................................5-79
Removing the Spare Tire and Tools...............5-77
Sidewall Labeling.........................................5-54
Storing a Flat or Spare Tire and Tools............5-85
Terminology and Denitions...........................5-57
Uniform Tire Quality Grading.........................5-71
Wheel Alignment and Tire Balance.................5-73
Wheel Replacement.....................................5-73
When It Is Time for New Tires......................5-68
Towing
Recreational Vehicle.....................................4-26
Towing a Trailer..........................................4-28
Your Vehicle...............................................4-26
Traction
Control System (TCS).................................... 4-8
Control System Warning Light.......................3-32
Transmission
Fluid, Automatic...........................................5-24
Transmission Operation, Automatic....................2-24
Transportation, Courtesy..................................7-11
Trunk............................................................2-12
Turn and Lane-Change Signals.......................... 3-7
Turn Signal/Multifunction Lever........................... 3-7U
Uniform Tire Quality Grading............................5-71
Universal Home Remote System.......................2-36
Operation...................................................2-37
V
Vehicle
Control........................................................ 4-3
Loading......................................................4-20
Running While Parked..................................2-31
Symbols......................................................... iii
Vehicle Customization, DIC..............................3-57
Vehicle Data Recording and Privacy..................7-18
Vehicle Data Recording, Radio
Frequency (RFID)........................................7-19
Vehicle Identication
Number (VIN).............................................5-96
Service Parts Identication Label...................5-96
Vehicle, Remote Start....................................... 2-7
Ventilation Adjustment......................................3-23
Visors...........................................................2-16
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