2009 CHEVROLET EXPRESS CARGO VAN navigation

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text Telephone
(TTY) Users...............................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-12Reporting Safety Defects................................7-15
Reporting Safety Defects to the
United States Government..........................7-15
Reporting Safety Defects to the Canadian
Government..............................................7-15
Reporting Safety Defects to
General Motors.........................................7-16
Service Publications Ordering Information.........7-16
Vehicle Data Recording and Privacy................7-18
Event Data Recorders...................................7-18
OnStar
®......................................................7-19
Navigation System........................................7-19
Radio Frequency Identification (RFID)..............7-19
Section 7 Customer Assistance Information
7-1

Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as law
enforcement, could combine the EDR data with the type
of personally identifying data routinely acquired during a
crash investigation.
To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR
is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the
special equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-19

Message
DIC Warnings and Messages........................3-48
Mirrors
Manual Rearview Mirror................................2-32
Outside Convex Mirror.................................2-33
Outside Heated Mirrors................................2-34
Outside Manual Mirrors................................2-32
Outside Power Mirrors..................................2-33
Outside Towing Mirrors.................................2-32
MP3 .............................................................3-77
MyGMLink.com................................................ 7-5
N
Navigation System, Privacy..............................7-19
New Vehicle Break-In......................................2-19
Noise Control System, Tampering......................5-47
O
Odometer......................................................3-25
Odometer, Trip...............................................3-25
Off-Road Recovery..........................................4-10
Oil
Engine.......................................................5-15
Pressure Gage............................................3-37
Pressure Light.............................................3-38
Oil, Engine Oil Life System..............................5-18Older Children, Restraints................................1-30
Online Owner Center........................................ 7-5
OnStar, Privacy..............................................7-19
Outlet Adjustment............................................3-21
Outlets
Accessory Power.........................................3-18
Outside
Convex Mirror.............................................2-33
Heated Mirrors............................................2-34
Manual Mirrors............................................2-32
Power Mirrors.............................................2-33
Towing Mirrors............................................2-32
Owner Checks and Services.............................6-10
Owners, Canadian............................................... ii
P
Paint, Damage..............................................5-103
Park
Shifting Into................................................2-27
Shifting Out of............................................2-29
Park Brake....................................................2-26
Parking
Over Things That Burn.................................2-29
Passenger Airbag Status Indicator.....................3-29
Passenger Sensing System..............................1-70
Passing.........................................................4-10
PASS-Key
®III+ Electronic Immobilizer.................2-17
PASS-Key®III+ Electronic Immobilizer Operation . . . 2-17
8

Perchlorate Materials Requirements, California...... 5-4
Power
Door Locks.................................................. 2-6
Retained Accessory.....................................2-20
Seat ............................................................ 1-3
Steering Fluid.............................................5-34
Windows....................................................2-14
Privacy..........................................................7-18
Event Data Recorders..................................7-18
Navigation System.......................................7-19
OnStar.......................................................7-19
Radio Frequency Identification.......................7-19
Programmable Automatic Door Locks.................. 2-7
R
Radiator Pressure Cap....................................5-31
Radio Frequency Identification (RFID), Privacy......7-19
Radio(s)........................................................3-67
Radios
Reception...................................................3-84
Setting the Clock.........................................3-64
Theft-Deterrent............................................3-82
Reading Lamps..............................................3-16
Rear Air Conditioning and Heating System.........3-22
Rear Axle......................................................5-45
Locking........................................................ 4-8
Rear Door Security Locks.................................. 2-8Rear Doors....................................................2-12
Rear Heating System......................................3-21
Rear Seat Operation......................................... 1-6
Rearview Mirrors.............................................2-32
Reclining Seatbacks.......................................... 1-3
Recommended Fluids and Lubricants.................6-13
Recreational Vehicle Towing.............................4-25
Remote Keyless Entry (RKE) System.................. 2-3
Remote Keyless Entry (RKE) System, Operation..... 2-4
Removing the Flat Tire and Installing the
Spare Tire..................................................5-84
Removing the Spare Tire and Tools...................5-81
Replacement Bulbs.........................................5-52
Replacement Parts, Maintenance......................6-15
Reporting Safety Defects
Canadian Government..................................7-15
General Motors...........................................7-16
United States Government............................7-15
Restraint System Check
Checking the Restraint Systems....................1-78
Replacing Restraint System Parts After
a Crash..................................................1-79
Retained Accessory Power...............................2-20
Roadside
Assistance Program....................................... 7-7
Rocking Your Vehicle to Get it Out....................4-19
Routing, Engine Drive Belt...............................6-16
Running the Vehicle While Parked.....................2-31
9