OnStar®System
OnStar uses several innovative technologies and live
advisors to provide a wide range of safety, security,
information, and convenience services. If the airbags
deploy, the system is designed to make an automatic
call to OnStar Emergency advisors who can request
emergency services be sent to your location.
If the keys are locked in the vehicle, call OnStar at
1-888-4-ONSTAR to have a signal sent to unlock the
doors. OnStar Hands-Free Calling, including 30 trial
minutes good for 60 days, is available on most vehicles.
OnStar Turn-by-Turn Navigation service, with one trial
route, is available on most vehicles. Press the
OnStar button to have an OnStar advisor contact
Roadside Service.OnStar service is provided subject to the OnStar Terms
and Conditions included in the OnStar Subscriber
glove box literature.
Some services such as Remote Door Unlock or Stolen
Vehicle Location Assistance may not be available
until the owner of the vehicle registers with OnStar.
After the rst prepaid year, contact OnStar to select a
monthly or annual subscription payment plan. If a
payment plan is not selected, the OnStar system and all
services, including airbag noti cation and emergency
services, may be deactivated and no longer available.
For more information visit onstar.com (U.S.) or onstar.ca
(Canada), or press the OnStar button to speak with
an advisor.
Not all OnStar services are available on all vehicles.
To check if this vehicle is able to provide the services
described below, or for a full description of OnStar
services and system limitations, see the OnStar Owner’s
Guide in the glove box or visit onstar.com (U.S.) or
onstar.ca (Canada), contact OnStar at 1-888-4-ONSTAR
(1-888-466-7827) or TTY 1-877-248-2080, or press
the OnStar button to speak with an OnStar advisor
24 hours a day, 7 days a week.
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OnStar Virtual Advisor
OnStar Virtual Advisor is a feature of OnStar Hands-Free
Calling that uses minutes to access location-based
weather, local traffic reports, and stock quotes. Press the
phone button and give a few simple voice commands to
browse through the various topics. See the OnStar
Owner’s Guide for more information. This feature is only
available in the continental U.S.
How OnStar Service Works
The OnStar system can record and transmit vehicle
information. This information is automatically sent to an
OnStar Call Center when the OnStar button is pressed,
the emergency button is pressed, or if the airbags or
AACN system deploy. This information usually includes
the vehicle’s GPS location and, in the event of a crash,
additional information regarding the crash that the vehicle
was involved in (e.g. the direction from which the vehicle
was hit). When the Virtual Advisor feature of OnStar
Hands-Free Calling is used, the vehicle also sends
OnStar the vehicle’s GPS location so they can provide
services where it is located.
OnStar service cannot work unless the vehicle is
in a place where OnStar has an agreement with a
wireless service provider for service in that area.
OnStar service also cannot work unless the vehicle is in
a place where the wireless service provider OnStarhas hired for that area has coverage, network capacity
and reception when the service is needed, and
technology that is compatible with the OnStar service.
Not all services are available everywhere, particularly in
remote or enclosed areas, or at all times.
Location information about the vehicle is only available
if the GPS satellite signals are unobstructed and
available.
The vehicle must have a working electrical system,
including adequate battery power, for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service at any particular time or place. Some
examples are damage to important parts of the vehicle
in a crash, hills, tall buildings, tunnels, weather or
wireless phone network congestion.
Your Responsibility
Increase the volume of the radio if the OnStar advisor
cannot be heard. If the light next to the OnStar buttons
is red, the system may not be functioning properly.
Press the OnStar button and request a vehicle
diagnostic. If the light appears clear (no light is
appearing), your OnStar subscription has expired and
all services have been deactivated. Press the OnStar
button to con rm that the OnStar equipment is active.
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