2009 CADILLAC ESCALADE towing

Cadillac Owner Privileges™
Emergency Fuel Delivery:Delivery of enough fuel
for the vehicle to get to the nearest service station.
Lock-Out Service:Service is provided to unlock the
vehicle if you are locked out. A remote unlock may
be available if you have OnStar
®. For security
reasons, the driver must present identication
before this service is given.
Emergency Tow From a Public Road or
Highway:Tow to the nearest Cadillac dealer for
warranty service, or if the vehicle was in a crash and
cannot be driven. Assistance is also given when
the vehicle is stuck in the sand, mud, or snow.
Flat Tire Change:Service is provided to change a
at tire with spare tire. The spare tire, if equipped,
must be in good condition and properly inated.
It is your responsibility for the repair or replacement
of the tire if it is not covered by the warranty.
Battery Jump Start:Service is provided to jump
start a dead battery.
Trip Routing Service:Detailed maps of North
America are provided when requested either
with the most direct route or the most scenic route.
Additional travel information is also available.
Allow three weeks for delivery.
Trip Interruption Benets and Assistance:If your
trip is interrupted due to a warranty failure, incidental
expenses may be reimbursed during the
5 year/100,000 miles (160 000 km) Powertrain
warranty period. Items considered are hotel, meals,
and rental car.
Cadillac Technician Roadside Service
(U.S. only)
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner in the United States with the advantage of
contacting a Cadillac advisor and, where available, a
Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your car
towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts
and tools required to handle most roadside repairs.
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Services Not Included in Roadside
Assistance
Impound towing caused by violation of any laws.
Legal nes.
Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
Towing or services for vehicles driven on a
non-public road or highway.
Services Specic to Canadian
Purchased Vehicles
Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
Lock-Out Service:Vehicle registration is required.
Trip Routing Service:Limit of six requests
per year.
Trip Interruption Benets and Assistance:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Assistance advisor will help you make arrangements
and explain how to receive payment.
Alternative Service:If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor
for repairs not covered by the warranty are
the owner responsibility.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
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If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash. Do
not discuss your personal condition, mental frame of
mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Service on page 8-7for
more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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Phone
Bluetooth®..................................................3-73
Power
Door Locks.................................................2-10
Electrical System.......................................6-103
Liftgate......................................................2-14
Lumbar Controls........................................... 1-4
Reclining Seatbacks...................................... 1-8
Retained Accessory.....................................2-26
Seat ............................................................ 1-3
Steering Fluid.............................................6-34
Windows....................................................2-18
Power Assist Steps.........................................2-16
Privacy..........................................................8-17
Event Data Recorders..................................8-17
Navigation System.......................................8-18
OnStar .......................................................8-18
Radio Frequency Identication.......................8-18
Problems with Route Guidance.........................4-58
Programmable Automatic Door Locks.................2-11
R
Radio............................................................4-59
Radio Frequency Identication (RFID), Privacy....8-18
Radios
Rear Seat Audio........................................3-111
Reception.................................................3-114
Theft-Deterrent..........................................3-113Rainsense™ II Wipers....................................... 3-9
Reading Lamps..............................................3-22
Rear Air Conditioning and Heating System
and Electronic Climate Controls.....................3-30
Rear Axle......................................................6-46
Locking........................................................ 5-9
Rear Door Security Locks................................2-11
Rear Heated Seats.........................................1-10
Rear Seat Armrest..........................................2-65
Rear Seat Audio (RSA)..................................3-111
Rear Seat Entertainment System..............3-85, 3-95
Rear Side Window Antenna............................3-115
Rear Storage Area..........................................2-65
Rear Vision Camera........................................2-48
Rear Windshield Washer/Wiper.........................3-11
Rearview Mirror, Automatic Dimming..................2-40
Rearview Mirrors.............................................2-40
Reclining Seatbacks, Power............................... 1-8
Recommended Fluids and Lubricants.................7-13
Recovery Hooks.............................................5-31
Recreational Vehicle Towing.............................5-38
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System, Operation..... 2-5
Remote Vehicle Start........................................ 2-8
Removing the Flat Tire and Installing
the Spare Tire.............................................6-82
Removing the Spare Tire and Tools...................6-78
Replacement Bulbs.........................................6-53
Replacement Parts, Maintenance......................7-15
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Tires (cont.)
High-Speed Operation..................................6-63
If a Tire Goes Flat.......................................6-76
Ination - Tire Pressure................................6-61
Inspection and Rotation................................6-68
Installing the Spare Tire................................6-82
Pressure Monitor Operation...........................6-65
Pressure Monitor System..............................6-63
Removing the Flat Tire.................................6-82
Removing the Spare Tire and Tools...............6-78
Secondary Latch System..............................6-86
Spare Tire..................................................6-93
Storing a Flat or Spare Tire and Tools............6-89
Tire Sidewall Labeling..................................6-57
Tire Terminology and Denitions....................6-59
Uniform Tire Quality Grading.........................6-72
Wheel Alignment and Tire Balance.................6-74
Wheel Replacement.....................................6-74
When It Is Time for New Tires......................6-69
Tow/Haul Mode ...............................................2-33
Tow/Haul Mode Light.......................................3-45
Towing
Recreational Vehicle.....................................5-38
Towing a Trailer..........................................5-42
Your Vehicle...............................................5-38Traction
Magnetic Ride Control................................... 5-9
Road Sensing Suspension.............................. 5-9
StabiliTrak
®System....................................... 5-6
Trailer
Recommendations.......................................5-55
Transmission
Fluid, Automatic...........................................6-21
Transmission Operation, Automatic....................2-29
Trip Odometer................................................3-33
Turn and Lane-Change Signals.......................... 3-7
Turn Signal/Multifunction Lever........................... 3-7
U
Ultrasonic Rear Parking Assist (URPA)...............2-42
Uniform Tire Quality Grading............................6-72
Universal Home Remote System.......................2-55
Operation...................................................2-55
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