2009 BUICK ENCLAVE tow

General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Buick and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Buick and General Motors of
Canada Limited reserve the right to
limit services or payment to anowner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if
you have OnStar
®. For security
reasons, the driver must
present identication before this
service is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Buick dealer for warranty
service, or if the vehicle was in
a crash and cannot be driven.
Assistance is also given when the
vehicle is stuck in sand, mud,
or snow.
7-6 Customer Assistance Information

Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated. It
is the owner’s responsibility
for the repair or replacement of
the tire if it is not covered by
the warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during the
5 years/100,000 miles
(160 000 km) Powertrain
warranty period. Items
considered are hotel, meals,
and rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may
be restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route orthe most scenic route. There is a
six request limit per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Benets and
Assistance:Must be over
250 kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
Customer Assistance Information 7-7

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help. Do
not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in the
crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need. If
they ask for a police report, phone
or go to the police department
headquarters the next day and
you can get a copy of the report
for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Customer Assistance Information 7-11

Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.Insurance pays the bill for the
repair, but you must live with the
repair. Depending on your
policy limits, your insurance
company may initially value the
repair using aftermarket parts.
Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your
vehicle is leased you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it nds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer/ retailer, or
General Motors.
7-12 Customer Assistance Information

Hood
Checking Things Under....... 5-9
Release............................ 5-9
Horn .................................... 3-5
How to Wear Safety Belts
Properly..........................1-16
I
Ignition Positions..................2-21
Infants and Young Children,
Restraints........................1-28
Ination - Tire Pressure.........5-42
Inator Kit, Tire....................5-57
Instrument Panel
Brightness.......................3-15
Cluster............................3-29
Overview........................... 3-4
Storage Area....................2-49
J
Jump Starting......................5-28
K
Keyless Entry System............ 2-3
Keys.................................... 2-2
L
Labeling, Tire Sidewall..........5-37
Lamp
Malfunction Indicator.........3-36
Lamps
Dome .............................3-15
Dome Lamp Override........3-15
Reading..........................3-16
Lap-Shoulder Belt................1-20
LATCH System for Child
Restraints........................1-34
License Plate Lamps............5-35
Liftgate
Carbon Monoxide.............2-10
Liftgate, Power....................2-10
Light
Airbag Readiness.............3-31
Antilock Brake System
(ABS) Warning..............3-34
Brake System Warning......3-33
Charging System..............3-32
Cruise Control..................3-40
Engine Coolant
Temperature Warning.....3-35
Fog Lamp ........................3-39
Highbeam On...................3-40
Oil Pressure.....................3-39Light (cont.)
Passenger Airbag Status
Indicator.......................3-31
Safety Belt Reminders.......3-30
Security...........................3-39
StabiliTrak
®Indicator.........3-35
Tire Pressure...................3-36
Tow/Haul Mode................3-40
Lighting
Delayed Entry..................3-16
Delayed Exit....................3-16
Entry..............................3-15
Parade Dimming...............3-16
Lights
Exterior Lamps.................3-12
Flash-to-Pass..................... 3-7
High/Low Beam Changer..... 3-7
Loading Your Vehicle............4-16
Lockout Protection................. 2-9
Locks
Delayed Locking................. 2-8
Door ................................. 2-8
Lockout Protection.............. 2-9
Power Door....................... 2-8
Programmable Automatic
Door Locks.................... 2-9
Rear Door Security Locks.... 2-9
Loss of Control....................4-10
i-6 INDEX

P
Paint, Damage.....................5-90
Parade Dimming..................3-16
Park
Shifting Into.....................2-28
Shifting Out of..................2-29
Park Aid.....................2-34, 2-37
Park Brake..........................2-27
Park Tilt Mirrors...................2-34
Parking
Assist.............................2-34
Over Things That Burn......2-30
Passenger Airbag Status
Indicator..........................3-31
Passenger Sensing System . . . 1-52
Passing................................ 4-9
PASS-Key
®III+ Electronic
Immobilizer......................2-18
PASS-Key
®III+ Electronic
Immobilizer Operation........2-18
Perchlorate Materials
Requirements, California...... 5-4
Phone
Bluetooth
®.......................3-92
Power
Door Locks........................ 2-8
Electrical System..............5-92
Liftgate............................2-10Power (cont.)
Lumbar Controls................. 1-4
Outlet 115 Volt Alternating
Current........................3-18
Retained Accessory...........2-22
Seat................................. 1-3
Steering Fluid...................5-22
Tilt Wheel and Telescopic
Steering Column............. 3-6
Windows.........................2-14
Privacy...............................7-14
Event Data Recorders.......7-15
Navigation System............7-16
OnStar............................7-15
Radio Frequency
Identication.................7-16
Programmable Automatic
Door Locks........................ 2-9
R
Radio Frequency Identication
(RFID), Privacy.................7-16
Radio(s).............................3-67
Radios
Navigation/Radio System,
see Navigation Manual . . . 3-92
Rear Seat Audio.............3-111
Reception......................3-114Radios (cont.)
Setting the Clock..............3-65
Theft-Deterrent...............3-113
Reading Lamps...................3-16
Rear Air Conditioning and
Heating System................3-26
Rear Air Conditioning and
Heating System and
Electronic Climate
Controls..........................3-27
Rear Door Security Locks....... 2-9
Rear Seat Armrest...............2-51
Rear Seat Audio (RSA).......3-111
Rear Seat Entertainment
System..........................3-102
Rear Seat Operation.............. 1-8
Rear Vision Camera.............2-37
Rear Windshield Washer/
Wiper............................... 3-9
Rearview Mirror, Automatic
Dimming ..........................2-31
Reclining Seatbacks............... 1-6
Recommended Fluids and
Lubricants........................6-12
Recreational Vehicle Towing . . . 4-21
Remote Keyless Entry (RKE)
System............................. 2-3
Remote Keyless Entry (RKE)
System, Operation.............. 2-3
i-8 INDEX

Tires (cont.)
Pressure Monitor
Operation.....................5-45
Pressure Monitor System . . . 5-44
Removing the Flat Tire......5-74
Removing the Spare Tire
and Tools.....................5-72
Secondary Latch System . . . 5-78
Storing a Flat or Spare Tire
and Tools.....................5-80
Tire Sealant and
Compressor Kit.............5-57
Tire Sidewall Labeling.......5-37
Tire Terminology and
Denitions....................5-40
Uniform Tire Quality
Grading.......................5-52
Wheel Alignment and Tire
Balance.......................5-54
Wheel Replacement..........5-55
When It Is Time for New
Tires............................5-50
Tow/Haul Mode ....................2-26
Tow/Haul Mode Light............3-40Towing
Recreational Vehicle..........4-21
Towing a Trailer................4-24
Your Vehicle.....................4-21
Traction
Stabilitrak
®System............. 4-5
Transmission
Fluid, Automatic................5-15
Transmission Operation,
Automatic........................2-24
Turn and Lane-Change
Signals............................. 3-7
Turn Signal/Multifunction
Lever................................ 3-6
U
Ultrasonic Rear Parking
Assist (URPA)..................2-34
Uniform Tire Quality
Grading...........................5-52
Universal Home Remote
System...........................2-44
Operation........................2-45
V
Vehicle
Control............................. 4-3
Loading...........................4-16
Running While Parked.......2-31
Symbols.............................. iii
Vehicle Customization, DIC....3-57
Vehicle Data Recording and
Privacy............................7-14
Vehicle Identication
Number (VIN)...................5-90
Service Parts Identication
Label...........................5-91
Vehicle, Remote Start............. 2-5
Ventilation Adjustment...........3-25
Visors.................................2-16
Voltage Devices, High and
Wiring.............................5-91
Voltmeter Gage....................3-33
INDEX i-11