2009 BUICK ENCLAVE air condition

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer’s shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed
by GM for shuttle service. In
addition, for U.S. customers, should
you arrange transportation through
a friend or relative, limited
reimbursement for reasonable fuel
expenses may be available.
Claim amounts should reect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specic information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.General Motors reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualied
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s
resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
Customer Assistance Information 7-9

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help. Do
not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in the
crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need. If
they ask for a police report, phone
or go to the police department
headquarters the next day and
you can get a copy of the report
for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Customer Assistance Information 7-11

Current and Past Model Order
Forms
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
To request an order form, specify
year and model name of the vehicle.
ORDER TOLL FREE:
1-800-551-4123 Monday-Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. on the World Wide
Web at: helminc.comOr you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that
record information about the
vehicle’s performance and how it is
driven. For example, your vehicle
uses computer modules to monitor
and control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may
store data to help your dealer/
retailer technician service your
vehicle. Some modules may also
store data about how you operate
the vehicle, such as rate of fuel
consumption or average speed.
These modules may also retain the
owner’s personal preferences,
such as radio pre-sets, seat
positions, and temperature settings.
7-14 Customer Assistance Information

Event Data Recorders
This vehicle has an Event
Data Recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was
travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with
the consent of the lessee; in
response to an official request of
police or similar government office;
as part of GM’s defense of
litigation through the discovery
process; or, as required by law. Data
that GM collects or receives may
also be used for GM research needs
or may be made available to
others for research purposes, where
a need is shown and the data is
not tied to a specic vehicle
or vehicle owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar
Terms and Conditions for
information on data collection and
use. See alsoOnStar
®System
on page 2-41in this manual
for more information.
Customer Assistance Information 7-15

A
Accessories and
Modications...................... 5-3
Accessory Power Outlets......3-18
Adaptive Forward Lighting
System...........................3-14
Adding Equipment to Your
Airbag-Equipped Vehicle....1-57
Additives, Fuel...................... 5-5
Add-On Electrical
Equipment.......................5-91
Air Cleaner/Filter, Engine.......5-14
Air Conditioning...................3-20
Airbag
Passenger Status
Indicator.......................3-31
Readiness Light................3-31
Airbag System.....................1-45
Adding Equipment to
Your Airbag-Equipped
Vehicle........................1-57
How Does an Airbag
Restrain?.....................1-50
Passenger Sensing
System........................1-52
Servicing Your
Airbag-Equipped
Vehicle........................1-56Airbag System (cont.)
What Makes an Airbag
Inate?........................1-50
What Will You See After an
Airbag Inates?.............1-51
When Should an Airbag
Inate?........................1-48
Where Are the Airbags?.....1-47
All-Wheel Drive....................5-32
All-Wheel-Drive (AWD)
System............................. 4-7
Analog Clock.......................3-19
Antilock Brake
System (ABS).................... 4-4
Antilock Brake, System
Warning Light...................3-34
Appearance Care
Aluminum or
Chrome-Plated
Wheels........................5-88
Care of Safety Belts..........5-86
Chemical Paint Spotting.....5-90
Cleaning Exterior Lamps/
Lenses........................5-87
Fabric/Carpet
...................5-85
Finish Care......................5-87
Finish Damage.................5-90Appearance Care (cont.)
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-86
Interior Cleaning...............5-83
Leather...........................5-85
Sheet Metal Damage........5-89
Tires...............................5-89
Underbody Maintenance....5-90
Washing Your Vehicle........5-86
Weatherstrips...................5-86
Windshield, Backglass, and
Wiper Blades................5-88
Appointments, Scheduling
Service............................. 7-8
Audio System......................3-64
Audio Steering Wheel
Controls.....................3-113
Navigation/Radio System,
see Navigation Manual . . . 3-92
Radio Reception.............3-114
Rear Seat Audio (RSA)....3-111
Setting the Clock..............3-65
Theft-Deterrent Feature....3-113
Audio System(s)..................3-67
Automatic Transmission
Fluid...............................5-15
Operation........................2-24
INDEX i-1

Cleaning (cont.)
Underbody Maintenance....5-90
Washing Your Vehicle........5-86
Weatherstrips...................5-86
Windshield, Backglass, and
Wiper Blades................5-88
Climate Control System
Dual Automatic.................3-20
Outlet Adjustment.............3-25
Rear Air Conditioning and
Heating System.............3-26
Rear Air Conditioning and
Heating System,
Electronic.....................3-27
Clock.................................3-19
Clock, Setting......................3-65
Collision Damage Repair......... 7-9
Compact Spare Tire.............5-83
Compass............................3-46
Compressor Kit
Storing............................5-70
Compressor Kit, Tire
Sealant...........................5-57
Content Theft-Deterrent.........2-16
Control of a Vehicle............... 4-3Coolant
Engine............................5-17
Engine Temperature Gage . . . 3-35
Engine Temperature
Warning Light...............3-35
Cooled Seats........................ 1-4
Cooling System...................5-16
Cruise Control.....................3-10
Cruise Control Light..............3-40
Cupholders.........................2-49
Customer Assistance
Information
Courtesy Transportation....... 7-8
Customer Assistance for
Text Telephone (TTY)
Users............................ 7-4
Customer Assistance
Offices........................... 7-4
Customer Satisfaction
Procedure...................... 7-1
GM Mobility
Reimbursement
Program........................ 7-5
Reporting Safety Defects to
General Motors.............7-13Customer Assistance Information
(cont.)
Reporting Safety Defects to
the Canadian
Government..................7-13
Reporting Safety Defects to
the United States
Government..................7-12
Roadside Assistance
Program........................ 7-6
Service Publications
Ordering Information......7-13
D
Daytime Running Lamps/
Automatic Headlamp
System...........................3-13
Defensive Driving................... 4-2
Delayed Entry Lighting..........3-16
Delayed Exit Lighting............3-16
Delayed Headlamps.............3-13
Delayed Locking.................... 2-8
DIC Compass......................3-46
Disc, MP3...................3-82, 3-86
INDEX i-3

P
Paint, Damage.....................5-90
Parade Dimming..................3-16
Park
Shifting Into.....................2-28
Shifting Out of..................2-29
Park Aid.....................2-34, 2-37
Park Brake..........................2-27
Park Tilt Mirrors...................2-34
Parking
Assist.............................2-34
Over Things That Burn......2-30
Passenger Airbag Status
Indicator..........................3-31
Passenger Sensing System . . . 1-52
Passing................................ 4-9
PASS-Key
®III+ Electronic
Immobilizer......................2-18
PASS-Key
®III+ Electronic
Immobilizer Operation........2-18
Perchlorate Materials
Requirements, California...... 5-4
Phone
Bluetooth
®.......................3-92
Power
Door Locks........................ 2-8
Electrical System..............5-92
Liftgate............................2-10Power (cont.)
Lumbar Controls................. 1-4
Outlet 115 Volt Alternating
Current........................3-18
Retained Accessory...........2-22
Seat................................. 1-3
Steering Fluid...................5-22
Tilt Wheel and Telescopic
Steering Column............. 3-6
Windows.........................2-14
Privacy...............................7-14
Event Data Recorders.......7-15
Navigation System............7-16
OnStar............................7-15
Radio Frequency
Identication.................7-16
Programmable Automatic
Door Locks........................ 2-9
R
Radio Frequency Identication
(RFID), Privacy.................7-16
Radio(s).............................3-67
Radios
Navigation/Radio System,
see Navigation Manual . . . 3-92
Rear Seat Audio.............3-111
Reception......................3-114Radios (cont.)
Setting the Clock..............3-65
Theft-Deterrent...............3-113
Reading Lamps...................3-16
Rear Air Conditioning and
Heating System................3-26
Rear Air Conditioning and
Heating System and
Electronic Climate
Controls..........................3-27
Rear Door Security Locks....... 2-9
Rear Seat Armrest...............2-51
Rear Seat Audio (RSA).......3-111
Rear Seat Entertainment
System..........................3-102
Rear Seat Operation.............. 1-8
Rear Vision Camera.............2-37
Rear Windshield Washer/
Wiper............................... 3-9
Rearview Mirror, Automatic
Dimming ..........................2-31
Reclining Seatbacks............... 1-6
Recommended Fluids and
Lubricants........................6-12
Recreational Vehicle Towing . . . 4-21
Remote Keyless Entry (RKE)
System............................. 2-3
Remote Keyless Entry (RKE)
System, Operation.............. 2-3
i-8 INDEX