2009 BUICK ENCLAVE ESP

Safety Chains
Always attach chains between the
vehicle and the trailer. Cross
the safety chains under the tongue
of the trailer to help prevent the
tongue from contacting the road if it
becomes separated from the
hitch. Instructions about safety
chains may be provided by the hitch
manufacturer or by the trailer
manufacturer. Follow the
manufacturer’s recommendation for
attaching safety chains and do
not attach them to the bumper.
Always leave just enough slack so
the rig can turn. Never allow
safety chains to drag on the ground.
Trailer Brakes
A loaded trailer that weighs more
than 1,000 lbs (450 kg) needs
to have its own brake system that is
adequate for the weight of the
trailer. Be sure to read and follow
the instructions for the trailer brakes
so they are installed, adjusted
and maintained properly.Because the vehicle has antilock
brakes, do not try to tap into
the vehicle’s hydraulic brake system.
If you do, both brake systems will
not work well, or at all.
Driving with a Trailer
Towing a trailer requires a certain
amount of experience. Get to
know the rig before setting out for
the open road. Get acquainted
with the feel of handling and braking
with the added weight of the
trailer. And always keep in mind that
the vehicle you are driving is now
longer and not as responsive as the
vehicle is by itself.
Before starting, check all trailer hitch
parts and attachments, safety
chains, electrical connectors, lamps,
tires and mirror adjustments. If the
trailer has electric brakes, start the
vehicle and trailer moving and then
apply the trailer brake controller by
hand to be sure the brakes are
working. This checks the electrical
connection at the same time.During the trip, check occasionally
to be sure that the load is secure,
and that the lamps and any
trailer brakes are still working.
Following Distance
Stay at least twice as far behind the
vehicle ahead as you would when
driving the vehicle without a trailer.
This can help to avoid situations that
require heavy braking and sudden
turns.
Passing
More passing distance is needed
when towing a trailer. Because the
rig is longer, it is necessary to go
much farther beyond the passed
vehicle before returning to the lane.
Backing Up
Hold the bottom of the steering wheel
with one hand. Then, to move the
trailer to the left, move that hand to
the left. To move the trailer to the
right, move your hand to the right.
Always back up slowly and, if
possible, have someone guide you.
4-30 Driving Your Vehicle

Parking on Hills
{CAUTION
Parking the vehicle on a hill with
the trailer attached can be
dangerous. If something goes
wrong, the rig could start to move.
People can be injured, and both
the vehicle and the trailer can be
damaged. When possible, always
park the rig on a at surface.
If parking the rig on a hill:
1. Press the brake pedal, but do
not shift into P (Park) yet.
Turn the wheels into the curb if
facing downhill or into traffic
if facing uphill.
2. Have someone place chocks
under the trailer wheels.3. When the wheel chocks are in
place, release the brake pedal
until the chocks absorb the load.
4. Reapply the brake pedal. Then
apply the parking brake and shift
the transmission into P (Park).
5. Release the brake pedal.
Leaving After Parking on a Hill
1. Apply and hold the brake
pedal while you:
start the engine,
shift into a gear, and
release the parking brake.
2. Let up on the brake pedal.
3. Drive slowly until the trailer is
clear of the chocks.
4. Stop and have someone pick up
and store the chocks.
Maintenance When Trailer
Towing
The vehicle needs service more
often when pulling a trailer.
SeeScheduled Maintenance on
page 6-3for more information.
Things that are especially important
in trailer operation are automatic
transmission uid, engine oil,
axle lubricant, belts, cooling system
and brake system. It is a good
idea to inspect these before and
during the trip.
Check periodically to see that all
hitch nuts and bolts are tight.
Driving Your Vehicle 4-33

Light Truck (LT-Metric) Tire:A tire used on light duty trucks
and some multipurpose
passenger vehicles.
Load Index
:An assigned
number ranging from 1 to 279
that corresponds to the load
carrying capacity of a tire.
Maximum Ination Pressure
:The maximum air pressure to
which a cold tire can be inated.
The maximum air pressure is
molded onto the sidewall.
Maximum Load Rating
:The
load rating for a tire at the
maximum permissible ination
pressure for that tire.
Maximum Loaded Vehicle
Weight
:The sum of curb
weight, accessory weight,
vehicle capacity weight, and
production options weight.Normal Occupant Weight
:The
number of occupants a vehicle
is designed to seat multiplied by
150 lbs (68 kg). SeeLoading
the Vehicle on page 4-16.
Occupant Distribution
:Designated seating positions.
Outward Facing Sidewall
:The
side of an asymmetrical tire that
has a particular side that faces
outward when mounted on a
vehicle. The side of the tire that
contains a whitewall, bears white
lettering, or bears manufacturer,
brand, and/or model name
molding that is higher or deeper
than the same moldings on the
other sidewall of the tire.
Passenger (P-Metric) Tire
:A
tire used on passenger cars and
some light duty trucks and
multipurpose vehicles.Recommended Ination
Pressure
:Vehicle
manufacturer’s recommended
tire ination pressure as
shown on the tire placard. See
Inflation - Tire Pressure on
page 5-42andLoading
the Vehicle on page 4-16.
Radial Ply Tire
:A pneumatic
tire in which the ply cords that
extend to the beads are laid at
90 degrees to the centerline of
the tread.
Rim
:A metal support for a tire
and upon which the tire
beads are seated.
Sidewall
:The portion of a tire
between the tread and the bead.
Speed Rating
:An alphanumeric
code assigned to a tire indicating
the maximum speed at which a
tire can operate.
Traction
:The friction between
the tire and the road surface.
The amount of grip provided.
Service and Appearance Care 5-41

Tire Pressure Monitor
System
The Tire Pressure Monitor System
(TPMS) uses radio and sensor
technology to check tire pressure
levels. The TPMS sensors monitor
the air pressure in your vehicle’s
tires and transmit tire pressure
readings to a receiver located in
the vehicle.
Each tire, including the spare (if
provided), should be checked
monthly when cold and inated to the
ination pressure recommended by
the vehicle manufacturer on the
vehicle placard or tire ination
pressure label. (If your vehicle has
tires of a different size than the size
indicated on the vehicle placard or
tire ination pressure label, you
should determine the proper tire
ination pressure for those tires.)
As an added safety feature, your
vehicle has been equipped with a
tire pressure monitoring system
(TPMS) that illuminates a low tirepressure telltale when one or more
of your tires is signicantly
under-inated.
Accordingly, when the low tire
pressure telltale illuminates, you
should stop and check your tires
as soon as possible, and inate
them to the proper pressure. Driving
on a signicantly under-inated
tire causes the tire to overheat and
can lead to tire failure.
Under-ination also reduces fuel
efficiency and tire tread life, and may
affect the vehicle’s handling and
stopping ability.
Please note that the TPMS is
not a substitute for proper tire
maintenance, and it is the driver’s
responsibility to maintain correct tire
pressure, even if under-ination
has not reached the level to trigger
illumination of the TPMS low tire
pressure telltale.
Your vehicle has also been
equipped with a TPMS malfunction
indicator to indicate when the
system is not operating properly.The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will ash for
approximately one minute and then
remain continuously illuminated.
This sequence will continue upon
subsequent vehicle start-ups as long
as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be
able to detect or signal low tire
pressure as intended. TPMS
malfunctions may occur for a variety
of reasons, including the installation
of replacement or alternate tires or
wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more
tires or wheels on your vehicle to
ensure that the replacement or
alternate tires and wheels allow the
TPMS to continue to function
properly.
SeeTire Pressure Monitor
Operation on page 5-45for
additional information.
5-44 Service and Appearance Care

to deep tread, winter-type snow
tires, space-saver, or temporary
use spare tires, tires with nominal
rim diameters of 10 to 12 inches
(25 to 30 cm), or to some
limited-production tires.
While the tires available on
General Motors passenger cars
and light trucks may vary
with respect to these grades,
they must also conform to
federal safety requirements and
additional General Motors
Tire Performance Criteria (TPC)
standards.Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on
a specied government test
course. For example, a tire
graded 150 would wear one and
a half (1.5) times as well on the
government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of
their use, however, and may
depart signicantly from the norm
due to variations in driving habits,
service practices, and differences
in road characteristics and
climate.Traction – AA, A, B, C
The traction grades, from highest
to lowest, are AA, A, B, and
C. Those grades represent the
tire’s ability to stop on wet
pavement as measured under
controlled conditions on
specied government test
surfaces of asphalt and
concrete. A tire marked C may
have poor traction performance.
{WARNING
The traction grade assigned
to this tire is based on
straight-ahead braking traction
tests, and does not include
acceleration, cornering,
hydroplaning, or peak traction
characteristics.
Service and Appearance Care 5-53

Temperature – A, B, C
The temperature grades are
A (the highest), B, and C,
representing the tire’s resistance
to the generation of heat and
its ability to dissipate heat
when tested under controlled
conditions on a specied indoor
laboratory test wheel. Sustained
high temperature can cause
the material of the tire to
degenerate and reduce tire life,
and excessive temperature
can lead to sudden tire failure.
The grade C corresponds to
a level of performance which all
passenger car tires must
meet under the Federal Motor
Vehicle Safety Standard
No. 109. Grades B and A
represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law.{WARNING
The temperature grade for this
tire is established for a tire that
is properly inated and not
overloaded. Excessive speed,
underination, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire
failure.Wheel Alignment and
Tire Balance
The tires and wheels on your
vehicle were aligned and balanced
carefully at the factory to give
you the longest tire life and best
overall performance. Adjustments to
wheel alignment and tire balancing
will not be necessary on a regular
basis. However, if you notice
unusual tire wear or your vehicle
pulling to one side or the other, the
alignment might need to be
checked. If you notice your vehicle
vibrating when driving on a
smooth road, the tires and wheels
might need to be rebalanced.
See your dealer/retailer for proper
diagnosis.
5-54 Service and Appearance Care

Tire Chains
{CAUTION
Do not use tire chains. There is not
enough clearance. Tire chains
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension or other vehicle parts.
The area damaged by the tire
chains could cause you to lose
control of the vehicle and you or
others may be injured in a crash.
Use another type of traction device
only if its manufacturer
recommends it for use on the
vehicle and tire size combination
and road conditions. Follow that
manufacturer’s instructions. To
help avoid damage to the vehicle,
drive slowly, readjust or remove
the device if it is contacting the
vehicle, and do not spin the
vehicle’s wheels. If you do nd
traction devices that will t, install
them on the front tires.
If a Tire Goes Flat
It is unusual for a tire to blowout
while you are driving, especially if
you maintain the tires properly. See
Tires on page 5-36. If air goes
out of a tire, It is much more likely
to leak out slowly. But if you
should ever have a blowout, here
are a few tips about what to expect
and what to do:
If a front tire fails, the at tire will
create a drag that pulls the vehicle
toward that side. Take your foot
off the accelerator pedal and grip the
steering wheel rmly. Steer to
maintain lane position, and then
gently brake to a stop well out of the
traffic lane.A rear blowout, particularly on a
curve, acts much like a skid
and may require the same correction
you would use in a skid. In any
rear blowout, remove your foot from
the accelerator pedal. Get the
vehicle under control by steering the
way you want the vehicle to go. It
may be very bumpy and noisy,
but you can still steer. Gently brake
to a stop, well off the road if
possible.
5-56 Service and Appearance Care

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-4
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-6
Scheduling Service
Appointments....................7-8
Courtesy Transportation......7-8
Collision Damage Repair. . . .7-9
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-12
Reporting Safety Defects
to the Canadian
Government
....................7-13
Reporting Safety Defects
to General Motors...........7-13
Service Publications
Ordering Information........7-13
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-14
Event Data Recorders.......7-15
OnStar®............................7-15
Navigation System............7-16
Radio Frequency
Identication (RFID).........7-16
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your GM dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1