2009 BUICK ENCLAVE service

Owner Checks and
Services
These owner checks and services
should be performed at the intervals
specied to help ensure vehicle
safety, dependability, and emission
control performance. Your dealer/
retailer can assist with these checks
and services.
Be sure any necessary repairs are
completed at once. Whenever
any uids or lubricants are added to
the vehicle, make sure they are
the proper ones, as shown in
Recommended Fluids and
Lubricants on page 6-12.
At Each Fuel Fill
It is important to perform these
underhood checks at each fuel fill.
Engine Oil Level Check
Notice:It is important to check
the engine oil regularly and
keep it at the proper level. Failure
to keep the engine oil at theproper level can cause damage to
the engine not covered by the
vehicle warranty.
Check the engine oil level and add
the proper oil if necessary. See
Engine Oil on page 5-11.
Engine Coolant Level Check
Check the engine coolant level
and add DEX-COOL®coolant
mixture if necessary. SeeEngine
Coolant on page 5-17.
Windshield Washer Fluid
Level Check
Check the windshield washer uid
level in the windshield washer
uid reservoir and add the proper
uid if necessary.
At Least Once a Month
Tire Ination Check
Inspect the vehicle’s tires and
make sure they are inated to the
correct pressures. Do not forget
to check the spare tire, if the vehicle
has one. SeeInflation - Tire
Pressure on page 5-42.Ifthe
vehicle has a spare tire, check to
make sure it is stored securely. See
Changing a Flat Tire on page 5-71.
Tire Wear Inspection
Tire rotation may be required for
high mileage highway drivers prior to
the Engine Oil Life System service
notication. Check the tires for
wear and, if necessary, rotate the
tires. SeeTire Inspection and
Rotation on page 5-48.
Maintenance Schedule 6-9

At Least Once a Year
Starter Switch Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle.
2. Firmly apply both the parking
brake and the regular brake.
SeeParking Brake on page 2-27.
Do not use the accelerator
pedal, and be ready to turn off
the engine immediately if it starts.
3. Try to start the engine in
each gear. The vehicle should
start only in P (Park) or
N (Neutral).
If the vehicle starts in any other
position, contact your
dealer/retailer for service.
Automatic Transmission Shift
Lock Control System Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle. It should be
parked on a level surface.
2. Firmly apply the parking brake.
SeeParking Brake on page 2-27.
Be ready to apply the regular
brake immediately if the vehicle
begins to move.3. With the engine off, turn the
ignition to ON/RUN, but do not
start the engine. Without applying
the regular brake, try to move the
shift lever out of P (Park) with
normal effort. If the shift lever
moves out of P (Park), contact
your dealer/retailer for service.
Ignition Transmission Lock
Check
While parked, and with the parking
brake set, try to turn the ignition
to LOCK/OFF in each shift
lever position.
The ignition should turn to
LOCK/OFF only when the
shift lever is in P (Park).
The ignition key should come out
only in LOCK/OFF.
Contact your dealer/retailer if
service is required.
6-10 Maintenance Schedule

Parking Brake and Automatic
Transmission P (Park)
Mechanism Check
{CAUTION
When you are doing this check,
the vehicle could begin to move.
You or others could be injured
and property could be damaged.
Make sure there is room in front
of the vehicle in case it begins to
roll. Be ready to apply the regular
brake at once should the vehicle
begin to move.Park on a fairly steep hill, with the
vehicle facing downhill. Keeping
your foot on the regular brake, set
the parking brake.
To check the parking brake’s
holding ability: With the engine
running and the transmission
in N (Neutral), slowly remove foot
pressure from the regular
brake pedal. Do this until the
vehicle is held by the parking
brake only.
To check the P (Park)
mechanism’s holding ability: With
the engine running, shift to
P (Park). Then release the
parking brake followed by the
regular brake.
Contact your dealer/retailer if
service is required.
Underbody Flushing Service
At least every spring, use plain
water to ush any corrosive
materials from the underbody. Take
care to clean thoroughly any
areas where mud and other debris
can collect.
Tire Sealant and
Compressor Kit
If the vehicle has a Tire Sealant and
Compressor Kit, check the sealant
expiration date printed on the
instruction label of the kit at least
once a year. See your dealer/retailer
for a replacement canister.
Maintenance Schedule 6-11

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information from Owner Checks and Services on page 6-9 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
Date Odometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-16 Maintenance Schedule

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
Maintenance Schedule 6-17

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-18 Maintenance Schedule

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-4
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-6
Scheduling Service
Appointments....................7-8
Courtesy Transportation......7-8
Collision Damage Repair. . . .7-9
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-12
Reporting Safety Defects
to the Canadian
Government
....................7-13
Reporting Safety Defects
to General Motors...........7-13
Service Publications
Ordering Information........7-13
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-14
Event Data Recorders.......7-15
OnStar®............................7-15
Navigation System............7-16
Radio Frequency
Identication (RFID).........7-16
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your GM dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1

STEP THREE — Canadian
Owners:In the event that you do
not feel your concerns have
been addressed after following the
procedure outlined in Steps one
and two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so
that the entire dispute settlement
process, from the time you le
your complaint to the nal decision,
should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or
you may write to the
Mediation/Arbitration Program at the
following address. Your inquiry
should be accompanied by your
Vehicle Identication Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/buick
Information and services customized
for your specic vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find Buick dealers for service
nationwide
Exclusive privileges and offers
Recall notices for your specic
vehicle
OnStar®and GM Cardmember
Services Earnings summaries
Other Helpful Links:
Buick−www.buick.com
Buick Merchandise —
www.buickmerchandise.com
Customer Assistance Information 7-3