Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-4
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-6
Scheduling Service
Appointments....................7-8
Courtesy Transportation......7-8
Collision Damage Repair. . . .7-9
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-12
Reporting Safety Defects
to the Canadian
Government
....................7-13
Reporting Safety Defects
to General Motors...........7-13
Service Publications
Ordering Information........7-13
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-14
Event Data Recorders.......7-15
OnStar®............................7-15
Navigation System............7-16
Radio Frequency
Identi cation (RFID).........7-16
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your GM dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1
