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BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transferred to the BMW Assist
Response Center if an emergency request
* has
been initiated.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW Sports Activity Vehicle Center.
After the BMW Assist system has been deacti-
vated, no BMW Assist se rvice will be available.
The BMW Assist system can be reactivated by
a BMW Sports Activity Vehicle Center after
signing a new contract.
Requirements
If the following requirements are met, you can
use BMW Assist:
> The installed BMW Assist system is logged
in on a wireless communications network.
This network must be capable of transmit-
ting the services.
> To transmit position data, the vehicle must
be able to determine the current position.
> To activate and update BMW Assist, a GPS
signal must be available.
> You have subscribed to BMW Assist with
your BMW Sports Activity Vehicle Center or
with the BMW Assist Response Center.
Enabling must have been completed.
> BMW Assist is activated, refer to page 240.
Offered services
The following services are available via
BMW Assist:
>Emergency request, refer to page 279:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist
Response Center contacts you and takes
further steps to help you.
> Automatic collision notification:
Under certain conditions, a connection is
established to the BMW Assist Response
Center after a serious accident. If possible,
the BMW Assist Response Center contacts
you and takes further steps to help you.
> Enhanced roadside assistance:
You can call BMW Roadside Assistance
*
should you require help in the event of a
breakdown. If possible, the vehicle and
position data are transmitted in the process.
> BMW Customer Relations:
For information on all aspects of your vehi-
cle, you can be connected to BMW Cus-
tomer Relations.
> BMW TeleServices
*:
The data on the service status of your vehi-
cle or on required inspections are transmit-
ted to your BMW Sports Activity Vehicle
Center either automati cally prior to the due
date or when you request a BMW service
appointment.
> Unlocking and locking the vehicle:
Inform the BMW Assist Response Center,
e.g. if your remote control is not available
and you want to have the vehicle opened or
closed.
> Stolen vehicle recovery:
After your vehicle has been reported to the
police as stolen, the BMW Assist Response
Center can locate its position.
In addition, you can be provided with other ser-
vices, e.g. the concierg e service or information
*
239
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Concierge service*
When you call the BMW Assist concierge ser-
vice, you can, for example, obtain information
on current events, filling stations or hotels and
have their phone numbers and addresses
transmitted. Many ho tels can be booked
directly through the BMW concierge service.
The concierge service must be enabled sepa-
rately by the BMW Assist Response Center.
Calling up information
1. Press the button.
This opens the start menu.
2. Move the controller forward to select
"Communication".
3. Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4. Select "Concierge" an d press the control-
ler.
5. Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you with a BMW Assist concierge.
Displaying tr ansferred data
Select the received me ssage if necessary and
press the controller.
Dialing a phone number or transferring
an address for destination guidance
1. Select "Options" and press the controller.
2. Select a menu item:
> With "Call" you can establish a telephone
connection. A prerequisite for this is that
your Bluetooth mobile phone has been
paired in the vehicle.
> Press "Select as destination" to transfer the
address to the navigation system for desti-
nation guidance.
Customizing BMW Assist
Displaying and updating services
You will be notified of any changes in the ser-
vices offered by BMW Assist. In this case you
should update the service functions.
1. Press the button.
This opens the start menu.
2. Press the controller to open the menu.
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Engine compartment
BMW X5
1Filler neck for washer fluid of the headlamp
and windshield cleaning systems, refer to
page 75
2 Starting-aid terminal, refer to page 280
3 Expansion tank for coolant, refer to
page 262
4 Filler neck for engine oil, refer to Adding
engine oil on page 261
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5.Change to upper field if necessary. Turn the
controller until "Service requirements" is
selected and press the controller.
6. Change to the second field from the top if
necessary. Turn the controller until "Engine
oil level" is selected and press the control-
ler. The oil level is displayed.
Possible messages
>"Engine oil level O.K."
> "No measurement available: Updating
engine oil level measurement...":
Engine oil level is being measured. This
process can take approx. 3 minutes when
stopped on a level surface and approx.
5 minutes while driving.
> "Oil level at the minimum! Refill with 1 quart
of engine oil.":
Add 1 US quart/liter of engine oil at the next
opportunity.
If the oil level displayed is below mini-
mum, add engine oil immediately.
Failure to do so may lead to engine dam-
age. <
> "Engine oil level too high":
Have the vehicle checked immedi-
ately, otherwise engine damage may
result if too much oil has been added. <
> "Please observe recalc ulated service inter-
val for engine oil":
Do not add engine oil. Before continuing to
drive, note the recalculated remaining mile-
age until the next oil ch ange service, refer to
Service requirements on page 82. Have the
system checked as soon as possible.
Adding engine oil
BMW X5
BMW X6
Do not add 1 US quart/liter of oil until a corre-
sponding message is shown on the Control Dis-
play.
Add oil within the next 125 miles/200 km,
otherwise the engine could be dam-
aged. <
Continuous exposure to used oil has
caused cancer in laboratory testing.
For this reason, any skin areas that come into
contact with oil should be thoroughly washed
with soap and water.
K e e p o i l , g r e a s e e t c . o u t o f r e a c h o f c h i l d r e n a n d
observe the warnings on the containers to pre-
vent health risks. <
Oil change
Only have an oil change carried out by a BMW
Sports Activity Vehicle Center or a workshop
that works in accordance with BMW guidelines
and uses appropriately trained personnel.
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Maintenance
BMW maintenance system
The BMW maintenance system supports the
preservation of the traffic and operating safety
of your BMW. The service schedule also
includes operations related to the vehicle's
comfort and convenience features, such as
replacement of the filters for the inside air.
The ultimate objective is to ensure economical
maintenance by providing the ideal service for
your vehicle.
Should the day come when you decide to sell
your BMW, a complete dealer service history
will prove to be an asset of inestimable value.
CBS Condition Based Service
Sensors and special algo rithms take the differ-
ent driving conditions of your BMW into
account. Condition Based Service uses this to
determine the current and future service
requirements. By letting you define a service
and maintenance regimen that reflects your
own individual requirements, the system builds
the basis for trouble-free driving.
You can set the Contro l Display to show
remaining distances and times of selected
maintenance intervals and legally mandated
deadlines, refer to page 82:
> Engine oil
> Brake pads, front and rear separately
> Brake fluid
> Vehicle check >
Legally mandated inspections depending
on local regulations
Service data in remote control
Your vehicle stores the information required for
maintenance continuously in the remote con-
trol during driving. After accessing the data
stored in the remote co ntrol, your BMW Service
Advisor can suggest precisely the right array of
service procedures for yo ur own individual vehi-
cle. You should therefore hand over the remote
control you last used to drive to the BMW Ser-
vice Advisor when you take your vehicle in for
service.
Make sure the date is set correctly, refer
to page 89, otherwise the effectiveness
of CBS Condition Based Service is not
ensured. <
Service and Warranty Information
Booklet for US models and
Warranty and Service Guide Booklet
for Canadian models
Please consult your Service and Warranty Infor-
mation Booklet for US models and Warranty
and Service Guide Booklet for Canadian models
for additional information on service require-
ments.
BMW recommends that you have service
and repair operations performed at your
BMW Sports Activity Vehicle Center.
Take the time to ensure that these service pro-
cedures are confirmed by entries in your vehi-
cle's Service and Warranty Information Booklet
for US models and Warranty and Service Guide
Booklet for Canadian models. These entries
verify that your vehicle has received the speci-
fied regular maintenance.<
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Replacing components
Onboard toolkit
The onboard toolkit is located in the cargo bay
under the floor panel.
Replacing wiper blades
Front
1. Fold down the wiper arm.
2. Swing the wiper blade upward.
3. Remove the wiper blade toward the wind-
shield, refer to arrow.
BMW X5: rear
1.Lift off the wiper arm completely and pull off
the wiper blade, refer to arrow.
2. Mount the new wiper blade and press on
until it is heard to engage.
Lamps and bulbs
Lamps and bulbs make an essential contribu-
tion to vehicle safety. You must be duly diligent
in replacing them. BMW recommends having
your BMW Sports Activity Vehicle Center per-
form any work that you do not feel competent to
perform yourself or that is not described here.
Never touch the glass of new bulbs with
your bare fingers, as even minute
amounts of contamination will burn into the
bulb's surface and reduce its service life. Use a
clean cloth, napkin, etc., or hold the bulb by its
metal socket. <
A replacement bulb set is available from your
BMW Sports Activity Vehicle Center.
Only replace bulbs when cool, as other-
wise you may be burned. <
Whenever you perform any work on the
electrical system, turn off the systems/
consumers involved to prevent short circuits
from occurring. To avoid possible injury or
equipment damage when replacing bulbs,
observe any instructions provided by the bulb
manufacturer. <
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the fog lamps, provided traffic laws in your area
do not prohibit this.
Have work on the xenon light unit includ-
ing changing the bulb carried out only by
your BMW Sports Activity Vehicle Center or a
workshop that works according to BMW repair
procedures with corres pondingly trained per-
sonnel. Due to the high voltage present in the
system, there is a danger of fatal injuries when
work is carried out improperly. <
Parking lamps and roadside parking
lamps, daytime driving lamps
35-Watt bulb, H8
The bulb is pressurized. Therefore, wear
safety glasses and protective gloves.
Otherwise there is a dang er of injuries if the
bulb is accidentally damaged during replace-
ment. <
1. Turn the cover to th e left and remove.
2. Left side of vehicle:
Rotate the bulb holder to the right, refer to
arrow, and remove.
Right side of vehicle:
Rotate the bulb hold er to the left and
remove.
3. Disconnect plug and replace bulb. 4.
Install in the reverse order.
Side marker lamps
5-Watt bulb, WY5W XLL
1.Rotate the bulb hold er to the left and
remove.
2. Pull the bulb out of the bulb holder and
replace.
3. Install in the reverse order.
Turn signals, front
24-Watt bulb, PY24W
1.Rotate bulb holder to the left and remove it
along with the bulb.
2. Rotate the bulb to th e right along with the
socket and replace.
3. Install in the reverse order.
Tail lamps
>Turn signal, backup lamps: 21-watt bulb,
H21W
> Brake lamps, brake force display: 21-watt
bulb, P21W
> Rear lamp: LED technology.
In case of a defect, please go to a BMW
Sports Activity Vehicle Center or a work-
Replacing components
278
Vehicle Center or bring them to a collection
point. Maintain the battery
in an upright position
for transport and storage. Always restrain the
battery to prevent it from tipping over during
transport. <
Power failure
Following a temporary power failure, e.g. due to
a discharged battery, the use of some equip-
ment will be restricted, requiring its reinitializa-
tion. In the same way, individual settings are lost
and must be updated again:
> Seat, mirror and steering wheel memory
The positions must be stored again, refer to
page 50.
> Time and Date
The values must be updated again, refer to
pages 88, 89.
> Radio
Radio stations must be stored again, refer
to page 180.
> Navigation system
You must wait until the system becomes
functional again, refer to page 170.
> Glass sunroof/panorama glass sunroof
It may only be possible to raise the glass
sunroof/panorama gl ass sunroof The sys-
tem must be initialized, refer to page 46.
> Digital compass
The system must be calibrated, refer to
page 126.
Before removing the vehicle from stor-
age, consult your BMW Sports Activity
Vehicle Center. <
Fuses
Never attempt to repair a blown fuse and
do not replace a defective fuse with a sub-
stitute of another color or amperage rating, as
this could lead to a circ uit overload, ultimately
resulting in a fire in the vehicle. <
Spare fuses, a pair of plastic tweezers and infor-
mation on the fuse assi gnment are located near
the fuses in the cargo bay.
In interior
The fuses are located in the front passenger
footwell on the undersid e of the instrument
cluster.
1. Unscrew screws, refer to arrows, of footwell
trim panel.
2. Lay the trim panel in the footwell.
3. Unscrew the screw, arrow 1, and fold down
the fuse carrier, arrow 2.
4. Replace the fuse concerned.
5. Installation is carrie d out in the reverse
order of removal. Ensure correct and secure
attachment of the foot well trim panel in the
process.
In cargo bay
Open the right-hand side panel in the cargo
bay.