If Your Vehicle is Stuck in Sand,
Mud, Ice, or Snow
Slowly and cautiously spin the wheels to free your
vehicle when stuck in sand, mud, ice, or snow.
SeeRocking Your Vehicle to Get It Out on page 4-22.
If your vehicle has a traction system, it can often help to
free a stuck vehicle. Refer to your vehicle’s traction
system in the Index. If the stuck condition is too severe
for the traction system to free the vehicle, turn the
traction system off and use the rocking method.
{CAUTION:
If you let your vehicle’s tires spin at high
speed, they can explode, and you or others
could be injured. The vehicle can overheat,
causing an engine compartment re or other
damage. Spin the wheels as little as possible
and avoid going above 35 mph (55 km/h) as
shown on the speedometer.
For information about using tire chains on your vehicle,
seeTire Chains on page 5-72.
Rocking Your Vehicle to Get It Out
First, turn the steering wheel left and right to clear
the area around the front wheels. Turn off any traction
or stability system. SeeTraction Control System
(TCS) on page 4-6andElectronic Stability Control (ESC)
on page 4-8. Then shift back and forth between
REVERSE (R) and a forward gear, or with a manual
transmission between FIRST (1) or SECOND (2)
and REVERSE (R), spinning the wheels as little as
possible. To prevent transmission wear, wait until the
wheels stop spinning before shifting gears. Release the
accelerator pedal while you shift, and press lightly on
the accelerator pedal when the transmission is in gear.
By slowly spinning the wheels in the forward and
reverse directions, you will cause a rocking motion
that could free your vehicle. If that does not get your
vehicle out after a few tries, it might need to be
towed out. If your vehicle does need to be towed out,
seeTowing Your Vehicle on page 4-28.
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Towing and Road Service Exclusions
Speci cally excluded from Roadside Assistance
coverage are towing or services for vehicles operated
on a non-public roadway or highway, nes, impound
towing caused by a violation of local, Municipal, State,
Provincial or Federal law, and mounting, dismounting or
changing of snow tires, chains, or other traction devices.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Saturn and General Motors of Canada Limited reserve
the right to make any changes or discontinue the
Roadside Assistance program at any time without
noti cation.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment. By
scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early
in the work day as possible to allow for the same
day repair.
Courtesy Transportation
To enhance your ownership experience, we and our
participating retailers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain warranty
in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
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