2008 SAAB 9-7X ESP

If a Tire Goes Flat
It is unusual for a tire to blowout while you are driving,
especially if you maintain your vehicle’s tires properly.
If air goes out of a tire, it is much more likely to leak out
slowly. But if you should ever have a blowout, here
are a few tips about what to expect and what to do:
If a front tire fails, the at tire creates a drag that pulls
the vehicle toward that side. Take your foot off the
accelerator pedal and grip the steering wheel rmly.
Steer to maintain lane position, and then gently brake
to a stop well out of the traffic lane.
A rear blowout, particularly on a curve, acts much like a
skid and may require the same correction you would use
in a skid. In any rear blowout remove your foot from the
accelerator pedal. Get the vehicle under control by
steering the way you want the vehicle to go. It may be
very bumpy and noisy, but you can still steer. Gently
brake to a stop, well off the road if possible.{CAUTION:
Lifting a vehicle and getting under it to do
maintenance or repairs is dangerous without
the appropriate safety equipment and training.
The jack provided with your vehicle is
designed only for changing a at tire. If it is
used for anything else, you or others could be
badly injured or killed if the vehicle slips off
the jack. Use the jack provided with your
vehicle only for changing a at tire.
If a tire goes at, the next part shows how to use the
jacking equipment to change a at tire safely.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Saab. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Saab Customer Assistance Center, in the U.S.,
by calling 1-800-955-9007. In Canada, contact Saab
Customer Assistance Centre by calling 1-800-263-1999
(English and French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Your name, address and daytime phone number.
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
The name of the selling dealership and location.
Vehicle delivery date and present mileage
(kilometers).
Nature and details of the problem you are
experiencing.
When contacting Saab, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
If after contacting the Saab Customer Assistance Center
your concern has not been resolved, please refer to
the “Dispute Resolution Process” found in your Saab
Consumer’s Guide.
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Services Provided
The following services are provided in the U.S. and
Canada up to 5 years/100,000 miles (160 000 km),
whichever occurs rst, and in Canada only, up to
a maximum coverage of $100. These services are
provided at a nominal charge if the vehicle is no longer
within the Powertrain warranty.
Fuel Delivery:Delivery of enough fuel for the
vehicle to get to the nearest service station
(approximately $5 Canada). In Canada, service to
provide diesel may be restricted. For safety reasons,
propane and other alternative fuels will not be
provided through this service.
Lock-out Service:Lock-out service will be covered
at no charge if you are unable to gain entry into
your vehicle. A remote unlock may be available if
you have an active OnStar
®subscription. To ensure
security, the driver must present personal
identication before lock-out service is provided. In
Canada, the vehicle registration is also required.
Emergency Tow From a Public Roadway or
Highway:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling crash. Winch-out assistance is
provided when the vehicle is mired in sand, mud,
or snow.
Flat Tire Change:Installation of a spare tire in good
condition, when equipped and properly inated, is
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not covered
by a warrantable failure.
Jump Start:A battery jump start will be covered at
no charge if the vehicle does not start.
Trip Interruption Benets and Assistance:In the
event of a warranty related vehicle disablement,
while en route and over 100 miles, for U.S.
customers, and 250 kilometres, for Canadian
customers, from the original point of departure, you
may qualify for trip interruption expense assistance.
This assistance covers reasonable reimbursement of
up to a maximum of $1000 for U.S. customers, and
$500 for Canadian customers, to assist you with
some of the unplanned expense incurred within three
days of the disablement you may incur while waiting
for your vehicle to be repaired. Original detailed
receipts and a copy of the repair order are required.
In Canada, pre-authorization is also required.
Trip Routing Service:Upon request, Roadside
Assistance will send you detailed, computer
personalized maps, highlighting your choice of either
the most direct route or the most scenic route to your
destination, anywhere in North America, along with
helpful travel information pertaining to your trip.
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Please allow three weeks before your planned
departure date. In Canada, trip routing requests will
be limited to six per calendar year.
Alternative Service (Canada only)There may be
times when Roadside Assistance cannot provide
timely assistance. Your advisor may authorize you to
secure local emergency road service, and you will be
reimbursed up to $100 upon submission of the
original receipt to Roadside Assistance.
In many instances, mechanical failures may be covered.
However, any cost for parts and labor not covered by
warranty are the responsibility of the vehicle owner
or driver.
Saab and General Motors of Canada Limited reserve
the right to limit services or reimbursement to an owner
or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.Calling For Assistance
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saab helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by Saab for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reect actual costs and be supported byoriginal receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
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Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a Saab dealer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
Saab recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine Saab parts or recycled original Saab parts.
Remember, recycled parts will not be covered by your
Saab vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine Saab parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine
Saab parts, even if your insurance coverage does not
pay the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
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This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age, and
crash location) is recorded. However, other parties, such
as law enforcement, could combine the EDR data with
the type of personally identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
Saab will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of Saab’s defense of litigation
through the discovery process; or, as required by law.
Data that Saab collects or receives may also be used for
Saab research needs or may be made available to
others for research purposes, where a need is shown
and the data is not tied to a specic vehicle or
vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-36in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saab vehicles does
not use or record personal information or link with any
other Saab system containing personal information.
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