2008 RENAULT SCENIC navigation system

86A-61
MR-372-J84-86A050$885.mif
V3
RADIO
Fault finding - Customer complaints
LPN RADIO
Vdiag No: C4
86A
*LPN: Low Price NavigationFRONT PANEL BUTTON FAULT ALP 12
NO NAVIGATION VOICE MESSAGES ALP 13
THE VOLUME DOES NOT INCREASE WITH THE VEHICLE
SPEEDALP 14
NO TRAFFIC INFORMATION MESSAGE ON THE SCREEN ALP 15
THE SCREEN DISPLAY STAYS FROZEN ALP 16
THE SCREEN DISPLAYS "CONNECT A DIAGNOSTIC TOOL" ALP 17
IMPOSSIBLE TO USE TELEPHONE WITH BLUETOOTH ALP 18
THE PERSON I AM CALLING USING THE COMMUNICATION
SYSTEM CANNOT HEAR ME WELL OR CANNOT HEAR ME
AT ALL (IN BLUETOOTH MODE) ALP 19
THE TELEPHONE CONVERSATION VOLUME LEVEL IS LOW ALP 20
DISTANCES ARE NOT SHOWN IN THE CORRECT UNITS ALP 21
NO LPN* RADIO NAVIGATION BACKLIGHTING ALP 22

86A-62
MR-372-J84-86A050$944.mif
V3
86A
RADIO
Fault finding - Fault Finding Chart
*LPN: Low Price Navigation
ALP 1 No dialogue with the LPN* computer
NOTESStart the engine.
Use the wiring diagrams Technical Note for Scénic II ph2, Espace IV ph2,
Trafic II ph2 or Kangoo 2.
Important: After activating the system, the delay before establishing dialogue can last
20 seconds.
Try the diagnostic tool on another vehicle.
Is dialogue possible with a computer?
YES NO
On the defective vehicle.
Check the voltage of the battery.
Check the condition and connection of the battery
connections.
Check the condition of the fuses.
Check:
–the connection between the diagnostic tool and
the diagnostic sensor (wiring in good condition),
–the connection between the diagnostic sensor
and the diagnostic socket (wiring in good
condition).
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP1
MR-372-J84-86A050$944.mif
LPN RADIO
Vdiag No.: C4

86A-83
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 15 No traffic information messages on the screen
NOTESOnly consult this customer complaint after a complete check with the diagnostic
tool.
Ensure there are no present or stored faults.
Place the vehicle in an open area for 5 minutes with the system switched on.
Traffic information (TMC) is transmitted via the radio's FM band.
Switch on the traffic information function (see handbook).
Press the "SET" button to display the settings menu. Select "Navigation" then "Traffic information (TMC)" then
"Select service".
Use automatic selection to find the optimum service with the clearest reception (see handbook).
Is the system set to automatic selection?
YES NO
No TMC service can be decoded in the
geographical area:
–Either the vehicle is in a reception dead spot,
–or the country in question does not offer a service
decodable by the system.
End of fault finding.
Activate traffic information automatic selection (see
handbook).
Carry out a road test.
Has the fault disappeared?
NO
No TMC service can be decoded in the
geographical area:
–Either the vehicle is in a reception dead spot,
–or the country in question does not offer a service
decodable by the system.
If the fault is still present, apply ALP 3 Poor
guidance/Poor positioning/GPS fault.
YES
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP15

86A-86
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 18 Telephone cannot be used with the Bluetooth function
NOTESOnly consult this customer complaint after a complete check with the diagnostic
tool.
Ensure there are no present or stored faults.
Check that Bluetooth mode is activated in the navigation and communication system.
Press the SET button and select the Telephone, Bluetooth option and Bluetooth connection menus.
Has the telephone been researched by Renault?
YES
Check that the telephone software on the telephone
is compatible with the vehicle's navigation and
communication system.
Consult the list of compatible phones on the
"RENAULT.net intranet" site.
Is the telephone software compatible with the
vehicle's navigation and communication
system?
YES
Activate the telephone's Bluetooth mode.
NOSuggest that the customer buy a telephone
approved by Renault.
List of compatible phones on the
"RENAULT.net intranet" site.
NOAsk the customer to contact the teleph one
vendor in order to install a software version
into the telephone that would be compatible
with the navigation and communication
system.
Refer to the phone's manual to activate its
Bluetooth mode.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
LPN_VC4_ALP18

86A-87
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 18
CONTINUED 1
Match up the navigation and communication system
and the telephone.
Was the match successful?
YES
Check that the telephone does not require
confirmation before being connected to the
Bluetooth system.
If it does, respond that you wish to connect then
disable this function on the phone.
NO
Test the Bluetooth terminal on the
navigation computer.
Procedure for matching the communication
system and the telephone:
On the navigation and communication system:
–Press the SET button.
–Access the Telephone menu.
–Select the Bluetooth option line.
–Select the Save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of accessories found, select My CAR.
–Enter the PIN code given on the vehicle's
navigation display.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
B

86A-88
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 18
CONTINUED 2
Check that the telephone is at the top of the
matched phones list (icon opposite its name).
Is the telephone at the top of the list?
YES
Try to match another telephone to the vehicle's
navigation and communication system.
Was the match successful?
YES
The customer's telephone is definitely the reason
why it does not work with the navigation and
communication system.
NOPut the telephone at the top of the list of
telephones matched to the navigation and
communication system.
NOIf the fault has not been solved, contact
Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
B

86A-90
MR-372-J84-86A050$944.mif
V3
LPN RADIO
Vdiag No.: C4RADIO
Fault finding - Fault Finding Chart86A
ALP 19
CONTINUED
Check the condition and connection of the
connectors of the telephone support base plate, the
navigation computer and the radio. Carry out the
necessary repairs.
Match up another telephone and make a call.
Is the fault still present?
YES NO
If the fault is still
present, contact the
Techline.
The fault is probably
linked to the
telephone. Ask the
customer to carry out a
fault finding procedure
on the telephone.
Procedure for matching the communication
system and the telephone:
On the navigation and communication system:
–Press the SET button.
–Access the Telephone menu.
–Select the Bluetooth option line.
–Select the Save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–Bluetooth.
–In the list of accessories found, select My CAR.
–Enter the PIN code given on the vehicle's
navigation display.
AFTER REPAIRCarry out a complete check with the diagnostic tool.