Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theCustomer Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who require roadside assistance, call
1–800–665–2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount. To obtain reimbursement
information, U.S. Ford or Mercury vehicles customers call
1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
Roadside coverage beyond basic warranty
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your authorized dealer.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
Do not tow with a slingbelt. Ford Motor Company has not approved a
slingbelt towing procedure.
It isrequiredthat your vehicle be towed with a wheel lift and dollies or
flatbed equipment with all the wheels off the ground to prevent damage
to the automatic transaxle, 4WD system or vehicle.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
In case of a roadside emergency with a disabled vehicle (without access to
wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle
(regardless of transmission powertrain configuration) can be flat towed (all
wheels on the ground) with the transmission placed in N (Neutral).
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
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