ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the period of five years or 60,000 miles (100,000 km), whichever
occurs first on Ford and Mercury vehicles, and six years or 70,000
miles (110,000 km) on Lincoln vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
If you need towing after the New Vehicle Limited Warranty period has
ended, roadside assistance can arrange towing and charge your credit
card unless the problem is covered by another Ford warranty. Ford will
pay the tow charge under the other warranty.
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Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
31B — Injector relay
31C — Heater pump relay
31D — Coolant pump relay
31E — Not used
31F — Not used
32 — A/C clutch diode
33 — PCM diode
34 — Not used
35 5A* RUN/START
36 — Not used
37 — Not used
* Mini fuse ** Cartridge fuse
CHANGING A FLAT TIRE
If you get a flat tire while driving:
•do not brake heavily.
•gradually decrease the vehicle’s speed.
•hold the steering wheel firmly.
•slowly move to a safe place on the side of the road.
Your vehicle may be equipped with a conventional spare tire that is
different in one or more of the following: type, brand, size, speed rating
and tread design. If this is the case, this dissimilar spare tire is still rated
for your vehicle loads (GAWR and GVWR). This temporary spare tire is
not equipped with a Tire Pressure Monitor System (TPMS) sensor.
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare is in use. To restore the full functionality of
the TPMS system, all road wheels equipped with the tire pressure
monitoring sensors must be mounted on the vehicle.
Have a flat tire serviced by an authorized dealer in order to prevent
damage to the TPMS sensor, refer toTire Pressure Monitoring System
(TPMS)in theTires, Wheels, and Loadingchapter. Replace the spare
tire with a road tire as soon as possible. During repairing or replacing of
the flat tire, have the authorized dealer inspect the TPMS sensor for
damage.
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If equipped with a tether, perform the following additional steps:
4. Lift the spare tire on end to
access tether attachment (1).
5. Use the lug wrench to remove the
lug nut from the spare tire tether.
6. If not replacing the spare or flat
tire to the underbody storage area,
raise winch up into the installed
position.
7. Use the attached fastener strap
(2) to tie the tether end to the
winch actuator shaft (if equipped).
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4. Remove the lug nuts with the lug nut wrench.
5. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall lug nuts until the wheel is snug against the hub.
Do not fully tighten the lug nuts until the wheel has been lowered.
6. Lower the wheel by turning the jack handle counterclockwise.
7. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
Stowing the jack and tools
Make sure the jack is fully lowered
and reclip the tools onto the jack.
Reinstall the jack and tools in the cargo area. To replace the jack in the
vehicle,
1
4 3
2 5
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•guide the jack bottom first in the
trim opening and position in the
bracket (3),
•secure the retention clip on the
upper part of the jack (2), and
•close the thumbscrew (1).
Make sure the jack is fastened so it
does not rattle when you drive.
Stowing the flat/spare tire
Note:Failure to follow spare tire stowage instructions may result in
failure of cable or loss of spare tire.
If you are stowing a tire that requires reattaching it to the
vehicle with a tether, perform these steps first, then proceed with
the steps following.
1. Place tire on end with valve stem
facing rearward, away from vehicle.
2. Place tether into bolt holes in
wheel and attach lug nut using lug
wrench.
3. Lay the tire on the ground with the valve stem facing down. If your
vehicle is equipped with aluminum wheels, remove the wheel ornament.
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4. Slide the wheel partially under the vehicle and install the retainer
through the center of the wheel.
5. Turn the jack handle clockwise until the tire is raised to its original
position underneath the vehicle. The effort to turn the jack handle
increases significantly as the tire contacts the frame. The spare tire
carrier will ratchet when the tire is in the fully stowed position. The
spare tire carrier has a built-in ratchet feature that will not allow you to
overtighten. If the spare tire carrier ratchets with very little effort, take
the vehicle to your authorized dealer for assistance at your earliest
convenience.If your vehicle is equipped with a trailer hitch, guide
the tire with one hand; keep the rear of the tire tilted down until
the tire clears the bumper.
6. Check that the tire lies flat against the frame assembly. Push against
the tire to make sure it is tightly seated under the vehicle. Loosen and
retighten, if necessary. Failure to properly stow the spare tire may result
in failure of the winch cable and loss of the spare tire.(Make sure that
the tire does not contact the bumper.)
7. Repeat this tightness check procedure (every six months, per
scheduled maintenance information),when servicing the spare tire
pressure or at any time that the spare tire is disturbed through service of
other components.
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque at 500 miles (800 km)
after any wheel disturbance (tire rotation, changing a flat tire, wheel
removal, etc.).
Bolt size Wheel lug nut torque*
lb.ft. N•m
M12 x 1.5 100 135
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
When a wheel is installed, always remove any corrosion, dirt or
foreign materials present on the mounting surfaces of the wheel
or the surface of the wheel hub, brake drum or brake disc that
contacts the wheel. Ensure that any fasteners that attach the rotor to
the hub are secured so they do not interfere with the mounting
surfaces of the wheel. Installing wheels without correct metal-to-metal
contact at the wheel mounting surfaces can cause the wheel nuts to
loosen and the wheel to come off while the vehicle is in motion,
resulting in loss of control.
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•Minimize temperature extremes when the vehicle is parked, for
example by storing in a garage to avoid extreme cold in winter and
extreme sun loads in summer. The high voltage battery operates more
efficiently in moderate temperatures.
•Combine errands. Your vehicle is more fuel efficient when the engine
is warm. Driving to your farthest destination first will warm the engine
more quickly and may improve fuel economy for the rest of the trip.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Keep wheels properly aligned.
•Use recommended engine oil. Refer toLubricant specificationsin
this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found inscheduled maintenance information.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
1 mpg [0.4 km/L] is lost for every 300 lb [136 kg] of weight carried).
•Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks, flags)
may reduce fuel economy.
•Using fuel blended with alcohol may lower fuel economy.
•Driving on flat terrain offers improved fuel economy as compared to
driving on mountainous terrain.
•Close windows for high speed driving.
EPA window sticker
Every new vehicle should have the EPA window sticker. Contact your
authorized dealer if the window sticker is not supplied with your vehicle.
The EPA window sticker should be your guide for the fuel economy
comparisons with other vehicles.
It is important to note the box in the lower left corner of the window
sticker. These numbers represent the Range of MPG (L/100 km)
expected on the vehicle under optimum conditions. Your fuel economy
may vary depending upon the method of operation and conditions.
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Remote entry system ...........89–90
illuminated entry ......................93
locking/unlocking doors .....90–91
opening the trunk .....................91
panic alarm ...............................91
replacement/additional
transmitters ...............................92
replacing the batteries .............92
Reverse sensing system ...........196
Roadside assistance ..................205
Roof rack .....................................80
S
Safety Belt Maintenance ..........117
Safety belts (see Safety
restraints) ..................108, 112–116
Safety Canopy ...........132–133, 135
Safety defects, reporting ..241–242
Safety restraints ........108, 112–116
Belt-Minder...........................118
extension assembly ................117
for adults .........................113–115
for children .............................138
Occupant Classification
Sensor ......................................110
safety belt maintenance .........117
warning light and chime ........118
Safety seats for children ..........142
Safety Compliance
Certification Label ....................288
Satellite Radio Information ........35
Scheduled Maintenance
Guide .........................................292
General Maintenance
Information .............................292
Normal Scheduled
Maintenance and Log .............297Special Operating
Conditions ...............................303
What Maintenance Schedule
Should You Follow? ................296
Seats ..........................................100
child safety seats ....................142
heated ......................................103
SecuriLock passive anti-theft
system ..........................................96
Servicing your vehicle ..............250
Snowplowing ...............................15
Spark plugs,
specifications .....................284, 287
Special notice
ambulance conversions ............15
utility-type vehicles ..................15
Specification chart,
lubricants ...................................285
Speed control ..............................65
Starting your vehicle ........184–186
jump starting ..................227, 232
Steering wheel
controls ......................................68
tilting .........................................56
T
Tilt steering wheel ......................56
Tire Pressure Monitoring
System (TPMS)
Tires, Wheels and Loading ....167
Tires ...................................152–154
alignment ................................161
care ..........................................157
changing ..........................218, 221
checking the pressure ............157
inflating ...................................155
label .........................................166
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