322 Controls in detail
Useful features
Tele Aid*
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage are available.
The speaker volume of a Tele Aid call can
be adjusted by using the volume control on
the COMAND system headunit or on the
multifunction steering wheel. To raise, turn
the rotary volume control on the COMAND
system headunit clockwise or press
buttonæ on the multifunction steering
wheel. To lower, turn the rotary volume
control on the COMAND system headunit
counterclockwise or press buttonç on
the multifunction steering wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the ¡button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located in the overhead
control panel (
page 324).
The Roadside Assistance button•
(
page 325) and the Information
button¡(
page 326) are located below
the center armrest cover.
!The Tele Aid system utilizes the cellular
network for communication and the GPS (G
lobal
P
ositioning System) satellites for vehicle
location. If either of these signals are unavail-
able, the Tele Aid system may not function and if
this occurs, assistance must be summoned by
other means.
324 Controls in detail
Useful features
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon
after the emergency call has been initiat-
ed. The Response Center will attempt to
determine more precisely the nature of the
accident provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time
vehicle battery power is available
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenterInitiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover opens.
Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.
Wait for a voice connection to the
Response Center.
Close cover1 after the emergency
call is concluded.
iLocation of the vehicle on a map is only
possible if the vehicle is able to receive signals
from the GPS satellite network and pass the
information on to the Response Center.
Warning!G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
444 Practical hints
What to do if …
Symbol messages
Display symbolDisplay messagePossible cause/consequencePossible solution
òReplace air filter.The air filter is clogged.Have the air filter checked by an autho-
rized Mercedes-Benz Light Truck Center.
#The battery is no longer charg-
ing.
Possible causes:
alternator malfunctioning
broken poly-V-belt
Do not forget that the brake
system requires electrical
energy and may be operating
with restricted capability.
Considerably greater brake
pedal force is required and the
stopping distance is increased.
Stop the vehicle in a safe location or as
soon as it is safe to do so and check the
poly-V-belt.
If it is broken:
Do not continue to drive. Otherwise
the engine will overheat due to an
inoperative water pump which may
result in damage to the engine.
Contact an authorized
Mercedes-Benz Light Truck Center.
If it is intact:
Contact an authorized
Mercedes-Benz Light Truck Center
immediately. Adjust driving to be
consistent with reduced braking
responsiveness.
445 Practical hints
What to do if …
Display symbolDisplay messagePossible cause/consequencePossible solution
#Battery/Alternator
Stop VehicleThe battery is defective.Stop the vehicle in a safe location or as
soon as it is safe to do so.
Apply the parking brake (page 65).
Do not continue to drive.
Contact an authorized Mercedes-Benz
Light Truck Center.
2Brake WearThe brake pads have reached
their wear limit.Have the brake pads replaced as soon as
possible.
!Brake pad thickness must be visually in-
spected by a qualified technician at the intervals
specified in the Maintenance Booklet.
