524 Controls in detailUseful featuresAll information relevant to the emergency,
such as the location of the vehicle (deter-
mined by the GPS satellite location sys-
tem), vehicle model, identification number
and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the acci-
dent provided they can speak to an
occupant of the vehicle.The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection,
and cellular air time
the relevant monitoring service and
GPS coverage are available and pass
the information on to the Response
Center
there is sufficient voltage in the vehicle
batteries
i
During the emergency call message “Emer-
gency Call Activated” is displayed, operation
from COMAND is not possible. The automatic cli-
mate control can be still adjusted using the
switches on the climate control panel.
i
If no vehicle occupant responds, an ambu-
lance will be sent to the vehicle immediately.
i
Location of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant mobile phone network is not available).
The message:
“Call Failed” appears in the multifunc-
tion display for approximately
10 seconds
A pop-up window with the message:
“Call could not be connected! Please dial
911 directly using the mobile telephone
keypad.” appears in the COMAND dis-
play. Confirm the message pressing
n
(
page 86).
Should this occur, assistance must be sum-
moned by other means.
i
During the emergency call the mobile phone
is switched off automatically and must be
switched back on to make a call.
i
The “911” emergency call system is a public
service. Using it without due cause is a criminal
offense.
529 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
or
Contact the Tele Aid web page via In-
ternet using the ID and password sent
to you shortly after the completion of
your acquaintance call.
Then return to your vehicle and pull the
trunk lid handle for a minimum of
20 seconds until the SOS button be-
gins to flash.
The message: “ Connecting Call ” ap-
pears in the multifunction display and
the SOS button is flashing.
The Response Center will then unlock
your vehicle with the remote door un-
locking feature.Remote door lock
If you have forgotten to lock your vehicle
and are no longer near it, you can have it
locked remotely through the Response
Center.
The vehicle can be remotely locked within
4 days after the ignition has been switched
off.
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
When you are inside your vehicle the next
time and switch on the ignition, the mes-
sage “Tele Aid Doors Locked Remotely” will
appear on the multifunction display.
i
You can exit Roadside Assistance and/ or
the information display during an active connec-
tion and call up the COMAND application last se-
lected. To do so, select “Back”. Meanwhile,
mute remains active (
page 83).
i
The remote door unlock feature is available
if the relevant mobile phone network is available
and data connection is possible.
The SOS button will flash and the message:
“Connecting Call” appears in the multifunction
display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist might attempt to establish voice con-
tact with the vehicle occupants.
If the trunk lid handle was pulled for more than
20 seconds before door unlock authorization
was received by the Response Center, you must
wait 15 minutes before pulling the trunk lid han-
dle again.
i
The remote door lock feature is available if
the relevant mobile phone network is available
and data connection is possible.
540 OperationDriving instructionsBrakes
To help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only sub-
jected to moderate loads, you should occa-
sionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.Refer to the description of the Brake Assist
System (BAS or BAS Plus*) (
page 67).
Brake pad wear or a leak in the system may
be the reason for low brake fluid level in
the reservoir.
The brake fluid level in the reservoir may
be too low if the red brake warning lamp in
the instrument cluster comes on while the
engine is running and an acoustic warning
sounds (
page 611). Observe additional
messages in the multifunction display that
may appear (page 622).
Have the brake system inspected
immediately. Contact an authorized
Mercedes-Benz Center.
Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking
effect. Maintain a safe distance from
vehicles in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an
accident.
!
Because the ESP
® operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position0 or1 or
KEYLESS-GO start/stop button* in position0
or1) when
the electronic parking brake is being tested
on a brake test dynamometer
the vehicle is being towed with the
front/rear axle raised
Active braking action through the ESP
® may oth-
erwise seriously damage the brake system.
Warning!
G
Make sure not to endanger any other road
users when carrying out these braking ma-
neuvers.
543 Operation
Driving instructions
TiresTreadwear indicators (TWI) are required by
law. These indicators are located in six
places on the tread circumference and be-
come visible at a tread depth of approxi-
mately
1/16in (1.6 mm), at which point the
tire is considered worn and should be re-
placed.
The treadwear indicator appears as a solid
band across the tread.Specified tire inflation pressures must be
maintained. This applies particularly if the
tires are subject to extreme operating con-
ditions (e.g. high speeds, heavy loads, high
ambient temperatures).
For more information, see “Tires and
wheels” (
page 561).
Hydroplaning
Depending on the depth of the water layer
on the road, hydroplaning may occur, even
at low speeds and with new tires. Reduce
vehicle speed, avoid track grooves in the
road and apply brakes cautiously in the
rain.
Turn the SmartKey or the SmartKey
with KEYLESS-GO* to starter switch
position0 and remove, or press the
KEYLESS-GO* start/stop button.
Take the SmartKey or the SmartKey with
KEYLESS-GO
* with you and lock the
vehicle when leaving.
Warning!
G
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possi-
ble damage to your vehicle has occurred,
you should turn on the hazard warning flash-
ers, carefully slow down, and drive with cau-
tion to an area which is a safe distance from
the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to
the nearest Mercedes-Benz Center or tire
dealer for repairs.
Warning!
G
Although the applicable federal motor vehi-
cle safety laws consider a tire to be worn
when the treadwear indicators (TWI) be-
come visible at approximately
1/16 in
(1.6 mm), we recommend that you do not al-
low your tires to wear down to that level. As
tread depth approaches
1/8 in (3 mm), the
adhesion properties on a wet road are
sharply reduced.
Depending upon the weather and/or road
surface (conditions), the tire traction varies
widely.
Warning!
G
Do not drive with a flat tire. A flat tire affects
the ability to steer or brake the vehicle. You
may lose control of the vehicle. Continued
driving with a flat tire or driving at high
speed with a flat tire will cause excessive
heat build-up and possibly a fire.
550 OperationAt the gas stationRefuelingThe fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking and unlocking the vehicle
with the SmartKey or the SmartKey with
KEYLESS-GO* automatically locks and un-
locks the fuel filler flap.
1To open fuel filler flap
2To insert fuel filler cap
3Holder
Shift the automatic transmission to
park positionP.
Engage the electronic parking brake.
Turn off the engine.
Vehicles with SmartKey: Remove the
SmartKey from the starter switch.
Vehicles with KEYLESS-GO*: Open the
driver’s door (this puts the starter
switch in position0, same as with the
SmartKey removed from the starter
switch). The driver’s door then can be
closed again.
Open the fuel filler flap by pushing at
the point indicated by arrow 1.
The fuel filler flap springs open.
Turn the fuel cap counterclockwise and
hold on to it until possible pressure is
released.
Warning!
G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious per-
sonal injury.
Never allow sparks, flame or smoking mate-
rials near gasoline!
Turn off the engine before refueling.
Whenever you are around gasoline, avoid in-
haling fumes and skin or clothing contact,
extinguish all smoking materials.
Direct skin contact with fuels and the inha-
lation of fuel vapors are damaging to your
health.
i
In case that the central locking system does
not release the fuel filler flap, or the opening
mechanism is clamping, notify Roadside
Assistance or an authorized Mercedes-Benz
Center.
556 OperationEngine compartmentOther display messages
If the SmartKey or KEYLESS-GO* start/
stop button is not in position 2, the follow-
ing message will appear:
“For Engine Oil Level
Ignition Must be On”
Switch on the ignition (
page 365).
If you see the message
“Need More Time
to Check
Engine Oil Level”
If engine is at operating temperature,
wait 5 minutes before repeating check
procedure.
If engine is not at operating tempera-
ture yet, wait 30 minutes before
repeating check procedure.If you see the message
“Engine Oil Level
Not Measurable
With Running Engine”
Turn off the engine.
If the engine is at operating tempera-
ture, wait 5 minutes before checking
oil.
If the engine is not at operating temper-
ature yet, you must wait 30 minutes
before checking oil.If there is excess engine oil with the engine
at operating temperature, the following
message will appear:
“Reduce
Engine Oil Level”
Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Center.
For more information on messages in the
multifunction display concerning engine
oil, see the “Practical hints” section
(
page 670).
!
Excess oil must be siphoned or drained off.
It could cause damage to the engine and catalyt-
ic converter not covered by the Mercedes-Benz
Limited Warranty.
596 OperationVehicle careMore frequent washings are necessary to
deal with unfavorable conditions:
near the ocean
in industrial areas (smoke, exhaust
emissions)
during winter operation
You should check your vehicle from time to
time for stone chipping or other damage.
Any damage should be repaired as soon as
possible to prevent corrosion.
In doing so, do not neglect the underbody
of the vehicle. A prerequisite for a
thorough check is a washing of the
underbody followed by a thorough
inspection. Damaged areas need to be
re-undercoated.
Your vehicle has been treated at the facto-
ry with a wax-base rustproofing in the body
cavities which will last for the lifetime of
the vehicle. Post-production treatment is
neither necessary nor recommended by
Mercedes-Benz because of the possibility of incompatibility between materials used
in the production process and others ap-
plied later.
We have selected car-care products and
compiled recommendations which are
specially matched to our vehicles and
which always reflect the latest technology.
You can obtain Mercedes-Benz approved
car-care products at an authorized
Mercedes-Benz Center.
Scratches, corrosive deposits, corrosion or
damage due to negligent or incorrect care
cannot always be removed or repaired with
the car-care products recommended here.
In such cases it is best to seek aid at an au-
thorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references
to Mercedes-Benz approved car-care
products.Power washer
Tar stains
Quickly remove tar stains before they dry
and become more difficult to remove. A tar
remover is recommended.
!
Follow the instructions provided by the pow-
er washer manufacturer on maintaining a dis-
tance between the vehicle and the nozzle of the
power washer.
Never use a round nozzle to power-wash tires.
The intense jet of water can result in damage to
the tire.
Always replace a damaged tire.
Always keep the jet of water moving across the
surface. Do not aim directly at electrical parts,
electrical connectors, seals, or other rubber
parts.
i
Vehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of water, and
a SmartKey with KEYLESS-GO* is in close prox-
imity, i.e. within approximately 3 ft (approxi-
mately 1 m), the vehicle could be inadvertently
locked or unlocked.
597 Operation
Vehicle care
Paintwork, painted body components
Mercedes-Benz approved Paint Care
should be applied when water drops on the
paint surface do not “bead up”. This should
normally be done every 3 to 5 months, de-
pending on the climate and washing deter-
gent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface
shows signs of embedded dirt (i.e. loss of
gloss).
Do not apply any of these products or wax
if your vehicle is parked in the sun or if the
hood is still hot.
Use the appropriate MB-Touch-Up
Stick for quick and provisional repairs
of minor paint damage (i.e. chips from
stones, vehicle doors, etc.).Engine cleaning
Prior to cleaning the engine compartment,
make sure to protect electrical compo-
nents and connectors from contact with
water and cleaning agents.
Corrosion protection, such as
MB Anticorrosion Wax, should be applied
to the engine compartment after every
engine cleaning. Before applying, all
control linkage bushings and joints should
be lubricated. The poly-V-belt and all pul-
leys should be protected from any wax.
Vehicle washing
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the vehicle underbody, do
not forget to clean the inner sides of the
wheels.Hand-wash
Do not use hot water or wash your vehicle
in direct sunlight.
Only use a mild car wash detergent,
such as Mercedes-Benz approved Car
Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water.
Direct only a very weak spray towards
the ventilation intake.
Use plenty of water and rinse the
sponge and chamois frequently.
Rinse with clean water and thoroughly
dry with a chamois.
Do not allow cleaning agents to dry on
the finish.
!
Affixing stickers, magnets, adhesive tape or
similar materials to painted body components
may damage the paintwork.
i
Vehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of water, and
a SmartKey with KEYLESS-GO* is in close prox-
imity, i.e. within approximately 3 ft (approxi-
mately 1 m), the vehicle could be inadvertently
locked or unlocked.
!
Do not use scouring agents on these parts.
Never apply strong force and only use a soft,
non-scratching cloth when cleaning the vehicle.
Do not attempt to wipe the surface with a dry
cloth or sponge.
Otherwise you may scratch or damage the paint.