UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
2008 MKZ(378)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
224
Towing .......................................177
recreational towing .................177
trailer towing ..........................177
wrecker ....................................219
Traction control ........................186
Transmission .............................188
brake-shift interlock (BSI) ....188
fluid, refill capacities ..............268
lubricant specifications ..........268
Trunk ...........................................86
remote release ....................78, 90
Turn signal ..................................41
U
USB port ......................................25
V
Vehicle Identification Number
(VIN) ..........................................271Vehicle loading
..........................172
Ventilating your vehicle
...........182
W
Warning lights (see Lights)
.......10
Washer fluid
..............................238
Water, Driving through
.............198
Windows
......................................89
opening using remote entry
system
.......................................89
power
.........................................56
Windshield washer fluid and
wipers
..........................................52
checking and adding fluid
.....238
replacing wiper blades
...........238
Wrecker towing
.........................219
2008 MKZ(378)
Owners Guide (post-2002-fmt)
USA(fus)
Index
280
