2008 Lexus ES350 tow

COMPLIMENTARY SERVICES
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary ser-
vices. These services are described
on the following pages. Other valu-
able owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
First Scheduled
Maintenance Service:
30 Days or 1,000 Miles
Lexus provides your first scheduled
maintenance service at no charge.
The service is performed at 30 days
or 1,000 miles, whichever occurs first,
and includes these items:
• Inspect body/chassis
• Check for fluid leaks
• Road-test vehicle
• Program Lexus Personalized
Settings, if requested
What are Lexus Personalized
Settings?
Your vehicle includes a variety of
electronic features that can be pro-
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see the
“Customizable Features” section of the Specifications chapter in your
Owner’s Manual
.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the 30-day/1,000-mile
scheduled maintenance service.
Programming of your Lexus Personal-
ized Settings requires special equip-
ment and may be performed only by
an authorized Lexus dealership.
Second Scheduled
Maintenance Service:
Six Months or 5,000 Miles
Lexus also provides your second
scheduled maintenance service at no
charge. The service is performed at
six months or 5,000 miles, whichever
occurs first, and includes these items:
• Replace engine oil and oil filter;
reset reminder light
• Rotate tires
• Visually inspect brake pads and
rotors
• Road-test vehicle
If you drive primarily on dirt roads or
dusty roads or if you drive primarily
while towing, additional items are
included in this service. See page
46 for details.
Complimentary Services
4
AMENITIES
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Loaner Vehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.
Travel Protection
Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur: • Your vehicle becomes inopera-
ble or unsafe to drive when you
are more than 100 miles from
home.
• Your vehicle’s malfunction is
caused by a warranty-covered
condition.
• Repairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is adminis-
tered through the American
Automobile Association.
Services Provided • Roadside services such as bat-
tery jump-start, tire change and
fuel delivery.
• Towing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
• Assistance in locating alternate
transportation and lodging.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 25-LEXUS (800/255- 3987).
Complimentary Services
COMPLIMENTARY SERVICES
AMENITIES
5
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Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used to
ensure the quality of your vehicle. This
process includes extensive inspec-
tions during and after production. The
final inspection takes place at the sell-
ing dealership and includes a road-
test conducted by a trained Lexus
technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be accessed by any Lexus dealership in
the United States — a great conven-
ience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to pur-
chase a Lexus vehicle service agree-
ment. These agreements cover the
cost of specific repairs beyond the
factory warranty period. They also
cover services such as towing, substi-
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are avail-
able with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE
AMENITIES
7
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What types of decisions are ren-
dered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying the
appropriate legal standards. Remedies
include but are not limited to repairs;
reimbursement for repairs and inci-
dental expenses, such as towing costs;
and repurchase or replacement of
your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus
has complied in a timely manner. Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
• Attorney fees
• Punitive damages
• Multiple damages
• Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the arbitra-
tor’s decision or Lexus’ compliance,
you may pursue any other legal reme-
dies available to you, including small
claims court. You should be aware
that the decision of the arbitrator(s)
is admissible as evidence in any legal
proceedings concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet about
the program is correct as of the date
of printing. However, the program
may be changed without notice.
Contact the Lexus Customer
Satisfaction Department at (800)
255-3987 for the most current
information concerning the Dispute
Settlement Program.
Introduction 13
IF YOU NEED ASSISTANCE
WARRANTY
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Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months, regard-
less of mileage.
For information on how to protect
your vehicle from corrosion, see the
section entitled “Service Procedures
and Specifications — Body” in the
Owner’s Manual .
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered. This warranty does not cover damage
or failures resulting directly or indi-
rectly from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, includ-
ing installation of non-Genuine
Lexus Accessories
• Lack of or improper mainte-
nance, including use of fluids
other than those specified in
the Owner’s Manual
• Installation of non-Genuine
Lexus Parts
• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contamination
WHAT IS NOT COVERED
Your Warranties in Detail 19
NEW VEHICLE LIMITED WARRANTY
WARRANTY
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In the United States, U.S.
Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact your
nearest Lexus dealership for towing
assistance. You do not have to pay for
towing to the nearest Lexus dealer-
ship if your vehicle is inoperable due
to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your vehi-
cle may not be repaired free of
charge because the local Lexus dis-
tributor may have no obligation to
provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or envi-
ronmental requirements. If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer-
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of
the repairs that are covered by war-
ranty. To receive reimbursement,
present to an authorized Lexus deal-
ership your paid repair invoices and
any parts that were removed from the
vehicle. You will be reimbursed for
EMERGENCY REPAIRS
BY GEOGRAPHIC
REGION
Your Responsibilities
37
OBTAINING WARRANTY SERVICE
WARRANTY
Lexus recommends having main-
tenance and repairs for your
vehicle performed by an author-
ized Lexus dealership. To locate
your nearest authorized Lexus
dealership, contact Lexus
Customer Satisfaction at
(800) 255-3987 or log on
to www.lexus.com .
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per-
formed by a qualified technician
following procedures in Lexus
service and repair publications.
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SCHEDULED MAINTENANCE LOG
MAINTENANCE
6 Months or 5,000 Miles1
❏Replace engine oil and oil filter; reset
reminder light
❏ Rotate tires
2
❏Visually inspect brake pads and rotors
❏ Road-test vehicle
Additional Maintenance Required
If You Drive Primarily Under the
Following Conditions
Driving on dirt roads or dusty roads:
❏ Inspect axle shaft boots
❏ Inspect ball joints and dust covers
❏ Inspect engine air filter
❏ Inspect steering linkage and boots
❏ Tighten nuts and bolts on chassis
Driving while towing:
❏ Tighten nuts and bolts on chassis (ES)
Date: ________ Mileage: ________
Notes:
12 Months or 10,000 Miles
❏ Replace engine oil and oil filter; reset
reminder light
❏ Rotate tires
2
❏Measure thickness of brake pads and rotors
(GS, IS, LS3)
❏ Replace air conditioner filter (LS, SC)
❏ Visually inspect brake pads and rotors
❏ Road-test vehicle
Additional Maintenance Required
If You Drive Primarily Under the
Following Conditions
Driving on dirt roads or dusty roads:
❏ Inspect axle shaft boots
❏ Inspect ball joints and dust covers
❏ Inspect engine air filter
❏ Inspect steering linkage and boots
❏ Tighten nuts and bolts on chassis
Driving while towing:
❏ Tighten nuts and bolts on chassis (ES)
Date: ________ Mileage: ________
Notes:
Scheduled Maintenance Log
46
1This service is complimentary when performed by an authorized Lexus dealership.2Applies to models with same size front and rear tires and wheels.3Applies to LS 460 L with Touring Package.
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SCHEDULED MAINTENANCE LOG
MAINTENANCE
Scheduled Maintenance Log47
18 Months or 15,000 Miles
❏Replace engine oil and oil filter; reset reminder light
❏ Rotate tires
2
❏Clean air conditioner filter (ES, GS, IS)
❏ Visually inspect brake pads and rotors
❏ Road-test vehicle
❏ Inspect the following:
___Axle shaft boots
___Ball joints and dust covers
___Body
___Brake lines and hoses
___Engine coolant (see page 67)
___Exhaust pipes and mountings
Additional Maintenance Required If You Drive Primarily Under the Following Conditions
Driving on dirt roads or dusty roads:
❏ Inspect engine air filter
❏ Tighten nuts and bolts on chassis
Driving while towing:
❏ Tighten nuts and bolts on chassis (ES)
___Front differential oil (GS 350 AWD,
IS 250 AWD)
___Rack and pinion assembly
___Rear differential oil (GS, IS, LS, SC)
___Steering linkage and boots
Date: ___________________________ Mileage: __________________________
Notes:
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