2008 DODGE RAM 2500 DIESEL service

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
mSuggestions For Obtaining Service For Your
Vehicle..............................497
NPrepare For The Appointment............497
NPrepare A List........................497
NBe Reasonable With Requests.............497
mIf You Need Assistance...................497
NDaimlerChrysler Motors Corporation
Customer Center......................498
NDaimlerChrysler Canada Inc. Customer
Center.............................498NIn Mexico Contact.....................498
NCustomer Assistance For The Hearing Or
Speech Impaired (TDD/TTY).............499
NService Contract......................499
mWarranty Information (U.S. Vehicles Only).....500
mMopartParts.........................500
mReporting Safety Defects..................500
NIn The 50 United States And Washington,
D.C................................500
NIn Canada..........................501
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take your vehicle to
your authorized selling dealer. They know you and your
vehicle best, and are most concerned that you get prompt
and high quality service. The manufacturer's authorized
dealers have the facilities, factory-trained technicians,
IF YOU NEED CONSUMER ASSISTANCE 497
9

special tools, and the latest information to ensure your
vehicle is fixed correctly and in a timely manner.
This is why you should always talk to your authorized
dealer's service manager first. Most matters can be re-
solved with this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
²If your authorized dealership is unable to resolve the
concern, you may contact the Manufacturer's Cus-
tomer Center.
Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Authorized dealership name
²Vehicle Identification Number (VIN)
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465±2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico: (915) 729±1248 or 729±1240
Outside Mexico: (525) 729±1248 or 729±1240
498 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1±800±380±CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's New Vehicle
Limited Warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after your manufactur-
er's New Vehicle Limited Warranty expires, please refer
to your contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased your vehicle. Your authorized
dealer has also made a major investment in facilities,
tools, and training to assure that you are absolutely
delighted with your ownership experience. You'll be
pleased with their sincere efforts to resolve any warranty
issues or related concerns.
IF YOU NEED CONSUMER ASSISTANCE 499
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To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1±888±327±4236 (TTY: 1±800±424± 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 400 Seventh Street, SW., Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
²Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
IF YOU NEED CONSUMER ASSISTANCE 501
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²Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
²Owner's Manuals
These Owner's Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific DaimlerChrysler
Corporation vehicles. Included are starting, operating,
emergency and maintenance procedures as well as
specifications, capabilities and safety tips.Call toll free at:
²1±800±890±4038 (U.S.)
²1±800±387±1143 (Canada)
Or
Visit us on the Worldwide Web at:
²www.techauthority.daimlerchrysler.com
²www.daimlerchrysler.ca/manuals
502 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire's manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear 1-1/2 times as
well on the government course as a tire graded 100. The
relative performance of tires depends upon the actualconditions of their use, however, and may depart signifi-
cantly from the norm due to variations in driving habits,
service practices, and differences in road characteristics
and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire's ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
IF YOU NEED CONSUMER ASSISTANCE 503
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Radiator (Coolant Pressure)............... 439
Car Washes............................ 455
Carbon Monoxide Warning...............76,181
Cargo Light............................ 133
Cassette Tape and Player Maintenance......... 247
Catalyst Full Message..................... 425
CD (Compact Disc) Player............202,210,224
Cellular Phone.......................... 89
Center High Mounted Stop Light............ 473
Center Lap Belts......................... 45
Center Seat Storage Compartment.........167,168
Certification Label....................... 352
Charge Air Cooler....................... 442
Chart, Tire Sizing........................ 317
Check Engine Light (Malfunction Indicator
Light)................................ 194
Child Restraint........................61,62
Child Restraint Tether Anchors.............65,69
Child Seat............................62,68Cigar Lighter........................... 162
Cleaning
Wheels............................. 457
Climate Control......................... 249
Clock.....................200,204,212,225,239
Closed Crankcase Ventilation (CCV) Filter...... 426
Clutch Linkage Maintenance................ 445
Compact Disc (CD) Maintenance............. 248
Compact Spare Tire...................... 328
Compass Calibration..................... 150
Compass Variance....................... 150
Console, Overhead....................... 142
Contract, Service........................ 499
Coolant Pressure Cap (Radiator Cap).......... 439
Cooling System......................... 436
Adding Coolant (Antifreeze).............. 439
Coolant Capacity...................... 479
Coolant Level...................436,437,440
Disposal of Used Coolant................ 440
508 INDEX