16
OTHER THINGS YOU SHOULD KNOW
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed
for most new vehicles, to cover repair costs beyond your vehicle’s
warranty. Protection is available for almost every operating part of
your vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuine
DaimlerChrysler Service Contract. We are not responsible for
other companies’ contracts. See page 24 for details on available
service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance
items are normally found and corrected during new vehicle
inspection. For your protection, if you find any such defect or
damage, you should tell your selling retailer immediately, because
if the problem worsens due to use and exposure, repairs will not be
covered by any warranty.
PRODUCTION CHANGES
DaimlerChrysler Canada and its retailers reserve the right to make
changes in vehicles built and/or sold at any time without in cur ring
any obligations to make the same or similar changes on vehicles
which were built and/or sold previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due
to repairs, DaimlerChrysler may offer exchange service on some
parts. Mopar
® or Autopar® brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meet
DaimlerChrysler standards and are warranted the same as new
parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD
players, speedometers and various electronic modules.
17
OTHER THINGS YOU SHOULD KNOW
RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations
require the capture, purification and reuse of automotive refrigerant
gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of
purified reclaimed refrigerant.
CASSETTE TA P E S AND CDS
There are some things you should know about cassette
tapes and non-commercial CDs. Labels applied to tape
cassettes and home-recorded CDs may curl, buckle or peel off.
This can result in ejection failure, and repairs required to remove
a “stuck” CD or cassette are not covered by warranty. In addition,
some home-recorded CDs of the CD-R and CD-RW formats may not
be compatible with automotive CD players and may skip or produce
error messages. If you encounter this, check your CD player by
using a commercial CD which is known to be playable. If a CD is
not compatible with the player, replacing or servicing the player
will not solve the problem.
ROADSIDE ASSISTANCE
FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire (where allowed by local provincial or
federal legislation, tire/wheel size restrictions may apply). The spare
tire must be inflated and in sound operating condition. Tire repairs
are not covered.
OUT OF FUEL? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations
permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the
cost of fuel purchased will be your responsibility.
Please read “About Roadside Assistance” (page 22) because there
are some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE
(SEE ALSO INSIDE FRONT COVER) If your vehicle requires any of the services provided by the program,
call this toll-free number anytime, from any location in Canada or
the United States: 1-800-363-4869 (this number does not ring
at DaimlerChrysler Canada). Please identify yourself as a
DaimlerChrysler Vehicle own er and be ready to provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres)
❏ The location of your vehicle and the phone number
where you can be reached
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: In severe weather, some delays may be expected
You will have to personally authorize the service provided
by the tow company
If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years
or 100,000 kilometres (or at 3 years or 60,000 kilometres, if
applicable), whichever occurs first. If you call the toll-free number
for assistance after the program expires, you will have to pay for the
service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs
after the program expires, towing (only) will be provided on a
reimbursement basis. Call the toll-free number and service will be
dispatched, but you will have to pay for the tow. For reimbursement
consideration, see your authorized retailer for further details.
*See page 10.21
23
ROADSIDE ASSISTANCE
DaimlerChrysler Canada reserves the right to limit services or
reimbursement claims for any vehicle, if in our opinion there is
abuse of the services or requests for service become unreasonable or
too frequent.
The program may be amended or cancelled at any time
without refund.
IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown
at a considerable distance from a DaimlerChrysler Canada Retailer,
we reserve the right to engage a nearby non-DaimlerChrysler service
facility to repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road
to the servicing retailer, transportation by rail or water may
be necessary. The program will cover a tow to the dock or rail
terminal and also to the retailer at the end of the trip, but special
transportation by rail or water must be arranged for and paid by
you. We will reimburse you for special transportation costs, up to
$300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the
program, you may claim reimbursement under the following
conditions:
bill and towing invoice
contractor rates, to a maximum of $100 per incident, unless
otherwise noted
by you will be accepted for consideration for reimbursement.
Originals will be returned upon request
DaimlerChrysler Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claim
presented for payment later than 30 days from the date the service
was performed, or if service was provided by an unlicenced garage
or individual.
24
As complete as our new warranty is, it may not give you total
protection for your ownership period, nor does it provide the
regular maintenance which is required to keep your new vehicle
at its optimal operating condition. If you lease a vehicle, you
should be aware of your obligation to maintain and repair
the vehicle.
DaimlerChrysler Canada Service Contracts can enhance your
new vehicle’s factory warranty from the day of delivery and provide
mechanical coverage on most major components
† when your
factory warranty expires. There are three types of plans available for
purchase to suit most needs and the average length of ownership.
Vehicles placed in police, taxi, limousine, postal or ambulance
service and all SRT vehicles may qualify for a service contract.
Please see your selling retailer for “Special Use” Service Contract
availability.
†Subject to limitations. Details available at your selling retailer.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
OPTIONAL
DAIMLERCHRYSLER
CANADA SERVICE
CONTRACTS
MAINTENANCE Scheduled maintenance must be completed to provide the best vehicle
performance and reliability. The limited warranties in the warranty booklet DO NOT COVER repairs
required due to improper maintenance. We strongly suggest you keep track of scheduled maintenance and
keep receipts or other documents. Use only recommended Mopar
® lubricants and genuine Mopar parts.
In the event that a condition arises between maintenance intervals, please contact your retailer. AVOID
PROLONGED PERIODS OF IDLING.
NOTE: WHERE TIME (MONTHS) AND METRAGE ARE INDICATED, FOLLOW THE INTERVAL
THAT OCCURS FIRST.
AT EACH STOP FOR FUEL
after a fully warmed engine is shut off.
Checking the oil level while the vehicle is
on level ground will improve the accuracy of
the oil level reading. Add oil only when the
level is at or below the ADD or MIN mark.
add if required.
ONCE A MONTH
wear or damage.
terminals as required.
brake/clutch master cylinder and manual
transaxle and add as needed.
items for correct operation.
if required.
VISUAL INSPECTIONS –
INSPECT FOR SIGNS OF
COMPONENT DETERIORATION
AND PHYSICAL DAMAGE.
There are two maintenance schedules
contained in your Owner’s Manual. Schedule
“B” best describes operating condi tions
in Canada and is the recom mended service
schedule. For your convenience, the scheduled
maintenance intervals outlined in this booklet
follow the Severe Service Schedule as described
in your Owner’s Manual. Schedule “B” is
for vehicles that are operated under one or
more of the following conditions: day or night
tempera tures are below 0°C (32°F); stop-and-
go driving; extensive engine idling; driving
in dusty conditions; short trips of less than 16.2 km (10 mi.); more than 50% of your
driving is at sustained high speeds during hot
weather, above 32°C (90°F); trailer towing; taxi,
police, or delivery service (commercial service);
off-road or desert driving; if equipped for and
operated with E-85 (ethanol) fuel. Schedule “A”
is for vehicles that are not operated under any of
the conditions listed under Schedule “B”.
The performance of all scheduled service work
is required to maintain your vehicle in good
operating condition. DaimlerChrysler Canada
Inc. reserves the right to deny warranty
coverage if the vehicle has not been properly
maintained. While we do not insist that such
work be performed by factory-authorized
retailers, we strongly recommend that an
authorized Chrysler, Jeep
® or Dodge Retailer
perform this work. INTRODUCTION
Maintenance Service
Schedule “B”
Odometer Reading
Date
20,000 km
Retailer copy.
Remove and attach to Repair Order
26-92-04-01 3N.
Maintenance Service Schedule “B”
20,000 km
Change engine oil and engine oil filter (or every 3 months, whichever occurs first).
Inspect the air cleaner filter and replace if required.*
Replace the air conditioning air filter (if equipped), if not replaced at 12 months.
Check spare tire for proper pressure and correct stowage.
Rotate tires and check tire pressure.
INSPECT THE FOLLOWING:
Inspect the brake hoses.
Inspect the CV joints and front and rear suspension components.
Check the coolant level, hoses and clamps.
Inspect the exhaust system.
*This maintenance is recommended by the manufacturer, but not required to maintain the emissions warranty.
Odometer Reading
Date
Repair Order No.
DAIMLERCHRYSLER
R
ETAILER STAMP
Signature of authorized DaimlerChrysler Canada Retailer
Change engine oil and engine oil filter (or every 3
months, whichever occurs first).
Inspect the air cleaner filter and replace if required.*
Replace the air conditioning air filter (if equipped), if not
replaced at 12 months.
Check spare tire for proper pressure and correct stowage.
Rotate tires and check tire pressure.
INSPECT THE FOLLOWING:
Inspect the brake hoses.
Inspect the CV joints and front and rear suspension
components.
Check the coolant level, hoses and clamps.
Inspect the exhaust system.
*This maintenance is recommended by the manufacturer, but not required to
maintain the emissions warranty.
Maintenance Service Schedule “B”
20,000 km