Page 9 of 136

EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for
3 years or 60,000 kilometres, whichever occurs first. The Emission Defect
Warranty provides longer coverage for specified components.
The Defect Warranty covers the following major emission control parts, if
so equipped, for 8 years or 130,000-kilometres, whichever occurs first:
• catalytic converter
• powertrain control module
EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with
a GVW less than 3,855 kg (8,500 lb). For
2 years or 40,000 kilometres, whichever occurs first, the Performance
Warranty will cover the cost of repairing or adjusting any components or
parts of your vehicle that might be necessary to pass an approved
provincial Inspection/Maintenance (I/M) program’s emissions test, but
only if:
• your vehicle failed an approved provincial I/M emissions test; and
• your vehicle was properly maintained and operated until it failed the
test; and
• warranty service is required in order for your vehicle to pass the
provincial I/M test
Provincial test fees, if any, are not covered by this warranty.HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission
Performance Warranty period, take it to an authorized Chrysler or Dodge
Retailer as soon as possible. Give the service representative the printout
that shows your vehicle failed the test. If possible, bring all service receipts,
maintenance logs and records to prove that your vehicle has been properly
maintained.
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
Page 10 of 136

WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire,
accidents, abuse, negligence, objects striking your vehicle, carrying corro-
sive materials (such as chemicals, acids and fertilizers), misuse (such as
driving over curbs, overloading, spinning wheels, etc.), racing or partici-
pating in a racing event, improper disconnection of components, modifying
the exhaust system, tampering or making adjustments which do not comply
with DaimlerChrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer
will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused
by exposure to the elements, or repairs required due to airborne fallout,
acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,
gravel, road hazards, hail, wind storms, lightning, floods or any other event
of nature. Road salt, car washes, scuffs and scratches, and everyday abrasion from
sand and dirt can affect the appearance of a vehicle’s wheels (steel, chrome
and aluminum) and other undercarriage parts. Some surface corrosion with
use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services,
such as oil and filter changes, general lubrication, tire rotation, engine
tune-ups and replacing spark plugs. Required maintenance services are
described in detail in your Owner’s Manual and herein. The warranties also
do not cover light bulbs and fuses, worn wiper blades, clutch discs, brake
rotors, pads, linings or drums, windshield and rear window, wheel
alignment and wheel balancing (unless they are defective, see page 7).
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WHAT IS NOT COVERED
Page 11 of 136

DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated or dirty
fuels or failure to use the proper fuels and lubricants recommended in the
Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential
damages such as loss of use of your vehicle, loss of time, inconvenience,
expense for fuel, telephone, travel, rental car, overnight accommodation,
loss or damage to your personal property, commercial loss, loss of
income, etc.
NON-DAIMLERCHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of
non-DaimlerChrysler modifications, installation of special equipment or
accessories, or use of special materials, fuels or additives. This includes
special bodies, body conversions, fuel system conversions, trailer hitches,
window tints, sunroofs, theft alarms, etc. Non-DaimlerChrysler modifica-
tions do not by themselves void your warranty, but they are not covered by
your warranty.
NON-DAIMLERCHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or
additives not supplied by DaimlerChrysler or not certified for use on your
vehicle. Performance and racing parts are considered to be non-
DaimlerChrysler parts. 13
WHAT IS NOT COVERED
Page 12 of 136

EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,
THERE IS NO WARRANTY COVERAGE ON THIS VE-
HICLE IF IT IS SOLD IN OR REGISTERED IN COUN-
TRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received
authorization for export from DaimlerChrysler Canada. Retail-
ers may not give authorization for export. You should consult
an authorized retailer to determine this vehicle’s warranty
coverage if you have any questions.
This policy does not apply to vehicles registered to Canadian
Government officials or military personnel on assignment
outside of Canada.
(See also page 15.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company,
or is rebuilt after being declared to be a total loss, or is otherwise
designated as salvage,scrap,rebuiltor words of similar impact will no
longer have any warranty coverage.
DaimlerChrysler Canada will deny warranty coverage without notice if it
learns that a vehicle is ineligible for coverage for any of these reasons.
RESTRICTED WARRANTY
DaimlerChrysler Canada may restrict the warranty on your vehicle if the
vehicle is not properly maintained, or if it is abused or neglected and the
abuse or neglect interferes with the proper functioning of the vehicle. If the
warranty is restricted, coverage may be denied or subject to approval by
DaimlerChrysler Canada before repairs are performed.
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WHAT IS NOT COVERED
Page 13 of 136

HOW TO GET SERVICE
INCANADA:
Warranty service must be done by an authorized Chrysler or Dodge Retailer. If you
move or are travelling in Canada, warranty service may be requested from any
authorized DaimlerChrysler Retailer, but preferably one who sells the same
Chrysler or Dodge brand vehicle as yours.
IN THEUNITEDSTATES(INCLUDINGU.S. POSSESSIONS AND
TERRITORIES
)ANDMEXICO:
If you are travelling temporarily in the United States or Mexico, and your
vehicle remains registered in Canada, your DaimlerChrysler Canada
Warranty will still apply. Service may be requested at any authorized
Chrysler or Dodge Retailer.
IN A FOREIGN COUNTRY OUTSIDE OFNORTHAMERICA:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle to an
authorized Chrysler or Dodge Retailer. If the authorized retailer charges
you for repairs which you feel should be covered under your warranty,
please get a detailed receipt for the work done. When your vehicle returns to Canada, contact the DaimlerChrysler Canada Customer Assistance
Centre (page 18) for reimbursement consideration. Reimbursement will not
be considered if the vehicle does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle importation
rules vary considerably from country to country.
If you are moving to the United States,
be sure to also contact the
DaimlerChrysler Motors Customer Assistance office at 1-800-992-1997to
obtain the necessary documentation to register your vehicle and to
determine warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not followed
the procedure set out above, your vehicle will no longer be eligible for
warranty coverage of any kind. (Vehicles registered to Canadian Govern-
ment officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
15
HOW TO GET SERVICE
Page 14 of 136

OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed for most
new vehicles, to cover repair costs beyond your vehicle’s warranty.
Protection is available for almost every operating part of your vehicle, and
at reasonable cost.
DaimlerChrysler Canada stands fully behind its service contracts. Be sure
that the contract you buy is a genuine DaimlerChryslerService Contract.
We are notresponsible for other companies’ contracts. See page 24 for
details on available service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
PRODUCTION CHANGES
DaimlerChrysler Canada and its retailers reserve the right to make changes
in vehicles built and/or sold at any time without incurring any obligations
to make the same or similar changes on vehicles which were built and/or
sold previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs,
DaimlerChrysler may offer exchange service on some parts. Mopar or
Autopar brand exchange parts may be new, remanufactured, recondi-
tioned or repaired, but all meet DaimlerChrysler standards and are
warranted the same as new parts. Examples of parts that may be serviced
by exchange include engines, transmissions, instrument clusters, radios,
tape and CD players, speedometers and various electronic modules.
16
OTHER THINGS YOU SHOULD KNOW
Page 15 of 136

RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the
capture, purification and reuse of automotive refrigerant gases. As a result,
any repairs to the sealed portion of your air conditioning system, if so
equipped, may involve the installation of purified reclaimed refrigerant.
CASSETTE TAPES AND CDS
There are some things you should know about cassette tapes and non-
commercial CDs. Labels applied to tape cassettes and home-recorded CDs
may curl, buckle or peel off. This can result in ejection failure, and repairs
required to remove a stuckCD or cassette are not covered by warranty.
In addition, some home-recorded CDs of the CD-R and CD-RW formats
may not be compatible with automotive CD players and may skip or
produce error messages. If you encounter this, check your CD player by
using a commercial CD which is known to be playable. A CD is not
compatible with the player, replacing or servicing the player will not solve
the problem.
17
OTHER THINGS YOU SHOULD KNOW
Page 16 of 136

CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler vehicle.
If you have a warranty or service problem that has not been resolved to
your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your DaimlerChrysler Retailer; then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities to satisfy you. In fact, your retailer may contact DaimlerChrysler on
your behalf.
3. If the problem still has not been resolved, please contact us at the address or toll-free number shown and give us an opportunity to review your
situation. When you contact us, please provide the following informa-
tion: ❏
Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc. P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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CUSTOMER ASSISTANCE