2008 CHEVROLET KODIAK service

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the GM Medium Duty Truck Customer
Assistance Center at 1-800-862-4389. In Canada,
contact GM of Canada Customer Communication Centre
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
7-2

GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance Program
GM Medium Duty truck’s Roadside Assistance provides
stranded owner/operators with towing service for
disabled GM Medium Duty trucks, during the base
and/or engine warranty period, to the nearest authorized
GM Medium Duty dealer. This service combines the
efforts of trained telephone representatives with a
network of GM Medium Duty truck services.
Call GM Medium Duty truck’s Roadside Assistance at
1-800-862-4389 to reach a qualified representative who
can assist you in arranging a tow to the nearest GM
Medium Duty truck dealer when your vehicle is disabled.
We also provide dealer information at no charge,
such as location of the nearest authorized GM Medium
Duty truck dealer and their hours of operation.
Our Roadside Assistance is available 24 hours a day,
7 days a week, 365 days a year which includes
weekends and holidays. Should you have questions
about GM Medium Duty truck Roadside Assistance, call
the GM Medium Duty Roadside Assistance Center or
contact your dealer.
Canadian Roadside Assistance
Whenever a Medium Duty truck owned and operated in
Canada becomes disabled, the owner/operator should
contact the Canadian Roadside Assistance Center
at 1-800-268-6800 for assistance.
7-5

Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage repairs
by using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
•Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash. Do
not discuss your personal condition, mental frame of
mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-5for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
7-7

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins’ give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-10

Vehicle Data Recording and
Privacy
Vehicle Data Recording and Privacy
(Isuzu 7.8L L6 Engine)
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provide
antilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
Event Data Recorders
(Isuzu 7.8L L6 Engine)
This vehicle has an Event Data Recorder (EDR). The
main purpose of an EDR is to record, in certain crash or
near crash-like situations, such as an airbag deployment
or hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems performed. The
EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
•How various systems in your vehicle were operating
•Whether or not the driver and passenger safety
belts were buckled/fastened
•How far, if at all, the driver was pressing the
accelerator and/or brake pedal
•How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.
7-11

To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be used
for GM research needs or may be made available to
others for research purposes, where a need is shown
and the data is not tied to a specific vehicle or
vehicle owner.
OnStar®(Isuzu 7.8L L6 Engine)
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
(Isuzu 7.8L L6 Engine)
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency Identication
(RFID) (Isuzu 7.8L L6 Engine)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-12

Cleaning
Aluminum or Chrome-Plated Wheels..............5-98
Exterior Lamps/Lenses.................................5-97
Fabric/Carpet..............................................5-95
Finish Care.................................................5-97
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-96
Interior.......................................................5-94
Tires..........................................................5-99
Underbody Maintenance.............................5-100
Washing Your Vehicle...................................5-97
Weatherstrips..............................................5-96
Windshield and Wiper Blades........................5-98
Climate Control System...................................3-20
Outlet Adjustment........................................3-23
Rear Heating System...................................3-24
Clock, Setting.................................................3-48
Collision Damage Repair................................... 7-6
Control of a Vehicle.......................................... 4-3
Coolant
Engine Temperature Gage............................3-35
Heater, Engine............................................2-25
Low Warning Light.......................................3-35
Surge Tank Pressure Cap.............................5-47
Cooling System..............................................5-50
Cruise Control................................................3-10
Customer Assistance Information
Customer Assistance for Text
Telephone (TTY) Users............................... 7-3
Customer Assistance Offices........................... 7-4Customer Assistance Information (cont.)
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to General Motors...... 7-9
Reporting Safety Defects to the Canadian
Government.............................................. 7-9
Reporting Safety Defects to the United
States Government.................................... 7-9
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information........7-10
D
Daytime Running Lamps..................................3-15
Daytime Running Lamps Indicator Light.............3-41
Defensive Driving............................................. 4-2
Diesel
Running Out of Fuel....................................2-50
Diesel Engine.................................................2-26
Engine Alarm and Automatic Shutdown...........2-18
Exhaust Restrictor.......................................2-22
Fuel............................................................ 5-9
High Idle System.........................................2-20
Starting......................................................2-14
Diesel Particulate Filter....................................2-46
Diesel Particulate Filter Warning Light................3-45
Differential Lock Control, Rear Axle..................... 4-7
Differential Lock Indicator Light.........................3-40
Doing Your Own Service Work........................... 5-6
3

Dome Lamps.................................................3-16
Door
Locks.......................................................... 2-6
Power Door Locks......................................... 2-7
Driving
At Night.....................................................4-13
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Highway Hypnosis.......................................4-15
Hill and Mountain Roads..............................4-15
In Rain and on Wet Roads...........................4-14
Rocking Your Vehicle to Get it Out.................4-20
Tow Hooks.................................................4-20
Winter........................................................4-16
Dual Tire Operation.........................................5-84
E
EDR .............................................................7-11
Electrical System
Add-On Equipment.....................................5-102
Fuses and Circuit Breakers.........................5-103
Fusible Links.............................................5-103
Headlamp Wiring.......................................5-102
Instrument Panel Fuse Block.......................5-103
Power Windows and Other Power Options....5-103
Underhood Fuse Block...............................5-106
Windshield Wiper Fuses.............................5-102Engine
Air Cleaner/Filter.........................................5-39
Alarm and Automatic Shutdown.....................2-18
Change Engine Oil Light...............................3-38
Check and Service Engine Soon Light............3-36
Checks Before Operating..............................2-23
Coolant......................................................5-44
Coolant Heater............................................2-25
Coolant Temperature Gage...........................3-35
Diesel Engine Exhaust Brake........................2-26
Drive Belt Routing......................................5-117
Exhaust.....................................................2-45
Exhaust Restrictor.......................................2-22
Fan Breakage............................................... 5-6
Fan Noise..................................................5-54
High Idle System.........................................2-20
Oil ....................................5-23, 5-24, 5-28, 5-32
Oil Life System...........................5-36, 5-37, 5-39
Overheating................................................5-48
Reduced Power Light...................................3-41
Shutdown Warning Light...............................3-39
Speed Limiter.............................................3-27
Starter Over-Crank Protection........................2-12
Starting Diesel............................................2-14
Starting the Gasoline...................................2-12
Engine Overspeed Warning Light......................3-39
Entry Lighting.................................................3-17
Event Data Recorders.....................................7-11
4