Page 237 of 436

When a CD is playing, press the down or up arrow to
go to the next or to the previous track.
If your vehicle has OnStar
®, press the down arrow
button to end an OnStar Hands-Free Call or the
Advisor Playback. It also cancels or hangs-up an
incoming Hands-Free Call.
g(Mute/Voice Recognition):Press and release
this button to silence the system. Press and release
this button again, to turn the sound on.
If your vehicle has the navigation system, press and
hold this button for longer than one second to initiate
voice recognition. See “Voice Recognition” in the
Navigation System manual for more information.
If your vehicle has OnStar, press and hold this
button for longer than one second to interact with
the OnStar system. If your vehicle also has theNavigation System, press this button to initiate voice
recognition and say “OnStar” to enter OnStar mode.
See theOnStar
®System on page 2-39in this manual
for more information.
SRCE (Source):Press this button to switch between
AM, FM, XM™ (if equipped), CD, and auxiliary
input jack.
+
e−e(Volume):Press the plus or minus volume
button to increase or to decrease the radio volume.
¨(Seek):Press the seek arrow to go to the next
radio station and stay there.
If you have the navigation system, some of the audio
steering wheel controls work when a CD is playing
in the navigation radio. See the Navigation System
manual for more information.
3-109
Page 405 of 436

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-5
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-7
Scheduling Service Appointments.....................7-9
Courtesy Transportation...................................7-9
Collision Damage Repair................................7-11
Reporting Safety Defects................................7-14Reporting Safety Defects to the United
States Government....................................7-14
Reporting Safety Defects to the Canadian
Government..............................................7-15
Reporting Safety Defects to General Motors.....7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency
Identi cation (RFID)....................................7-18
Section 7 Customer Assistance Information
7-1
Page 422 of 436

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-39in this manual for
more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18
Page 423 of 436