2008 CADILLAC ESCALADE EXT service

Courtesy Transportation
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain warranty
in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide shuttle service to get
you to your destination with minimal interruption of
your daily schedule. This includes one-way or round trip
shuttle service to a destination up to 10 miles (16 km)
from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and public
transportation is used instead of the dealer’s shuttle
service, the expense must be supported by original
receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
7-10

Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for a warranty repair. If
you obtain a rental vehicle on your own, please see your
dealer for the maximum number of days allowed and the
allowance per rental day. Rental reimbursement must be
supported by original receipts. This requires that you sign
and complete a rental agreement and meet state, local,
and rental vehicle provider requirements. Requirements
vary and may include minimum age requirements,
insurance coverage, credit card, etc. You are responsible
for fuel usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage, or rental
usage beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is damaged,
have the damage repaired by a qualied technician using
the proper equipment and quality replacement parts.
Poorly performed collision repairs will diminish your
vehicle’s resale value, and safety performance can be
compromised in subsequent collisions.
7-11

If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash. Do
not discuss your personal condition, mental frame of
mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Service on page 7-7for
more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer/retailer
or a private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, in addition to notifying General Motors
of Canada Limited. Call them at 1-800-333-0510
or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, please notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000, or write:
Canadian Cadillac Customer Communication
Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins’ give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
7-15

Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on
the World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to
make checks payable in U.S. funds.
Vehicle Data Recording
and Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to
monitor the conditions for airbag deployment and
deploy airbags in a crash and, if so equipped,
to provide antilock braking to help the driver control
the vehicle. These modules may store data to help
your dealer/retailer technician service your vehicle.
Some modules may also store data about how
you operate the vehicle, such as rate of fuel
consumption or average speed. These modules
may also retain the owner’s personal preferences,
such as radio pre-sets, seat positions, and
temperature settings.
7-16

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms
and Conditions for information on data collection
and use. See alsoOnStar
®System on page 2-56
in this manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system
operating manual for information on stored data
and for deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18

A
Accessories and Modications............................ 5-3
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-70
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment...........................5-107
Adjustable Throttle and Brake Pedal..................2-34
Air Cleaner/Filter, Engine.................................5-17
Air Conditioning..............................................3-24
Airbag
Passenger Status Indicator...........................3-33
Readiness Light..........................................3-32
Airbag System................................................1-56
What Will You See After an Airbag Inates?........1-64
When Should an Airbag Inate?....................1-61
Where Are the Airbags?...............................1-59
Airbag Systems
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-70
How Does an Airbag Restrain?......................1-63
Passenger Sensing System...........................1-65
Servicing Your Airbag-Equipped Vehicle..........1-70
What Makes an Airbag Inate?......................1-63
All-Wheel Drive...............................................5-45
All-Wheel-Drive (AWD) System........................... 4-8
Analog Clock..................................................3-23
Antenna, Fixed Mast......................................3-105Antenna, XM™ Satellite Radio Antenna
System.....................................................3-105
Antilock Brake System (ABS)............................. 4-4
Antilock Brake, System Warning Light................3-37
Appearance Care
Aluminum or Chrome-Plated Wheels.............5-103
Care of Safety Belts...................................5-100
Chemical Paint Spotting..............................5-104
Cleaning Exterior Lamps/Lenses..................5-101
Fabric/Carpet..............................................5-99
Finish Care...............................................5-101
Finish Damage..........................................5-104
Instrument Panel, Vinyl, and Other
Plastic Surfaces.....................................
5-100
Interior Cleaning..........................................5-97
Leather......................................................5-99
Sheet Metal Damage..................................5-104
Speaker Covers.........................................5-100
Tires........................................................5-104
Underbody Maintenance.............................5-104
Vehicle Care/Appearance Materials...............5-105
Washing Your Vehicle.................................5-101
Weatherstrips............................................5-100
Windshield and Wiper Blades......................5-102
Wood Panels............................................5-100
Appointments, Scheduling Service....................... 7-9
Ashtray.........................................................3-23
1

Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text
Telephone (TTY) Users............................... 7-5
Customer Assistance Offices........................... 7-5
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
Reporting Safety Defects to
General Motors........................................7-15
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Service.......................................... 7-7
Service Publications Ordering Information........7-15
D
Daytime Running Lamps..................................3-18
Defensive Driving............................................. 4-2
Delayed Locking.............................................2-11
Differential, Locking........................................... 4-5
Disc, MP3......................................................3-86
Doing Your Own Service Work........................... 5-4
Dome Lamp Override......................................3-20
Dome Lamps.................................................3-20Door
Delayed Locking..........................................2-11
Locks........................................................2-10
Power Door Locks.......................................2-11
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-12
Driver Information Center (DIC).........................3-45
DIC Operation and Displays..........................3-45
DIC Vehicle Customization............................3-57
DIC Warnings and Messages........................3-50
Driving
At Night.....................................................4-27
Before a Long Trip......................................4-28
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Highway Hypnosis.......................................4-28
Hill and Mountain Roads..............................4-29
In Rain and on Wet Roads...........................4-27
Off-Road....................................................4-12
Recovery Hooks..........................................4-34
Rocking Your Vehicle to Get it Out.................4-33
Winter........................................................4-30
Dual Automatic Climate Control System.............3-24
DVD
Rear Seat Entertainment System...................3-91
4