Page 307 of 500

Then, shut the engine off and close the window almost all
the way to preserve the heat. Start the engine again and
repeat this only when you feel really uncomfortable from
the cold. But do it as little as possible. Preserve the fuel
as long as you can. To help keep warm, you can get out
of the vehicle and do some fairly vigorous exercises
every half hour or so until help comes.
If Your Vehicle is Stuck in Sand,
Mud, Ice, or Snow Slowly and cautiously spin the wheels to free your
vehicle when stuck in sand, mud, ice, or snow. See
Rocking Your Vehicle to Get It Out on page 4-34 .
If your vehicle has a traction system, it can often help
to free a stuck vehicle. Refer to your vehicle’s traction
system in the Index. If the stuck condition is too
severe for the traction system to free the vehicle, turn
the traction system off and use the rocking method. { CAUTION: If you let your vehicle’s tires spin at high
speed, they can explode, and you or others
could be injured. The vehicle can overheat,
causing an engine compartment re or other
damage. Spin the wheels as little as possible
and avoid going above 35 mph (55 km/h) as
shown on the speedometer.
For information about using tire chains on your vehicle,
see Tire Chains on page 5-77 .
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Page 475 of 500

Emergency Road Service is performed on site for the
following situations:
Fuel Delivery: Delivery of enough fuel for the
vehicle to get to the nearest service station
(approximately $5 in Canada). In Canada, for safety
reasons, propane and other alternative fuels will
not be provided through this service.
Lock-out Service: Lock-out service will be covered
at no charge if you are unable to gain entry into
your vehicle. A remote unlock may be available if
you have an active OnStar ®
subscription. To ensure
security, the driver must present personal
identi cation before lock-out service is provided. In
Canada, the vehicle registration is also required.
Emergency Tow From a Public Roadway or
Highway: Tow to the nearest dealership for warranty
service or in the event of a vehicle-disabling crash.
Winch-out assistance is provided when the vehicle is
mired in sand, mud, or snow.
Flat Tire Change: Installation of a spare tire in good
condition, when equipped and properly in ated, is
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not covered
by a warrantable failure.
Jump Start: A battery jump start is covered at no
charge if the vehicle does not start. Trip Routing Service: Upon request, Cadillac
Roadside Service will send you detailed, computer
personalized maps, highlighting your choice of either
the most direct route or the most scenic route to your
destination, anywhere in North America, along with
helpful travel information pertaining to your trip.
Please allow three weeks before your planned
departure date. In Canada, trip routing requests will
be limited to six per calendar year.
Trip Interruption Bene ts and Assistance: If your
trip is interrupted due to a warranty failure, incidental
expenses may be reimbursed during the 60 months/
100,000 miles (160 000 km) warranty period. Items
covered are hotel, meals, and rental car.
Alternative Service (Canada only): There may be
times when Roadside Service cannot provide timely
assistance. Your advisor may authorize you to
secure local emergency road service, and you will be
reimbursed up to $100 upon submission of the
original receipt to Cadillac Roadside Service ®
.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or reimbursement to an
owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
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Page 478 of 500

Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for a warranty repair. If
you obtain a rental vehicle on your own, please see your
dealer for the maximum number of days allowed and the
allowance per rental day. Rental reimbursement must be
supported by original receipts. This requires that you sign
and complete a rental agreement and meet state, local,
and rental vehicle provider requirements. Requirements
vary and may include minimum age requirements,
insurance coverage, credit card, etc. You are responsible
for fuel usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage, or rental
usage beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for speci c information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein at
its sole discretion. Collision Damage Repair If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a quali ed
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
will diminish your vehicle’s resale value, and safety
performance can be compromised in subsequent
collisions.
Collision Parts Genuine GM Collision parts are new parts made with the
same materials and construction methods as the parts
with which your vehicle was originally built. Genuine GM
Collision parts are your best choice to ensure that your
vehicle’s designed appearance, durability and safety are
preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases, the
parts being recycled are from undamaged sections of the
vehicle. A recycled original equipment GM part, may be
an acceptable choice to maintain your vehicle’s originally
designed appearance and safety performance, however,
the history of these parts is not known. Such parts are not
covered by your GM New Vehicle Limited Warranty, and
any related failures are not covered by that warranty.
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