2008 CADILLAC CTS phone

XM™ Satellite Radio Service
XM™ Satellite Radio Service gives digital radio
reception from coast-to-coast in the 48 contiguous
United States, and in Canada. Just as with FM,
tall buildings or hills can interfere with satellite radio
signals, causing the sound to fade in and out.
In addition, traveling or standing under heavy foliage,
bridges, garages, or tunnels may cause loss of XM
signal for a period of time. The radio may display
No XM Signal to indicate interference.
Cellular Phone Usage
Cellular phone usage may cause interference with your
vehicle’s radio. This interference may occur when
making or receiving phone calls, charging the phone’s
battery, or simply having the phone on. This interference
causes an increased level of static while listening to
the radio. If static is received while listening to the radio,
unplug the cellular phone and turn it off.
Backglass Antenna
The AM-FM antenna is integrated with the rear window
defogger, located in the rear window. Make sure that
the inside surface of the rear window is not scratched
and that the grid lines on the glass are not damaged.
If the inside surface is damaged, it could interfere
with radio reception.Notice:Using a razor blade or sharp object to clear
the inside rear window may damage the rear window
antenna and/or the rear window defogger. Repairs
would not be covered by your warranty. Do not clear
the inside rear window with sharp objects.
Notice:Do not apply aftermarket glass tinting
with metallic lm. The metallic lm in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
backglass antenna due to metallic tinting materials
will not be covered by your warranty.
Because this antenna is built into the rear window,
there is a reduced risk of damage caused by car washes
and vandals.
XM™ Satellite Radio Antenna System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep this antenna clear of snow and ice
build up for clear radio reception.
If the vehicle has a sunroof, the performance of the
XM system may be affected if the sunroof is open.
Loading items onto the roof of the vehicle can interfere
with the performance of the XM system. Make sure
the XM Satellite Radio antenna is not obstructed.
3-126

Filling the Tank
{CAUTION:
Fuel vapor burns violently and a fuel re can
cause bad injuries. To help avoid injuries
to you and others, read and follow all the
instructions on the pump island. Turn off your
engine when you are refueling. Do not smoke
if you are near fuel or refueling your vehicle.
Do not use cellular phones. Keep sparks,
ames, and smoking materials away from fuel.
Do not leave the fuel pump unattended when
refueling your vehicle. This is against the law
in some places. Do not re-enter the vehicle
while pumping fuel. Keep children away from
the fuel pump; never let children pump fuel.The fuel cap is behind a hinged fuel door on the
passenger’s side of the vehicle. The fuel door is opened
by pushing in on the rear edge until the door pops out.
5-9

The Tighten Gas Cap message in the Driver Information
Center (DIC) will be displayed if the fuel cap is not
properly installed. SeeDIC Warnings and Messages
on page 3-56for more information.
{CAUTION:
If a re starts while you are refueling, do not
remove the nozzle. Shut off the ow of fuel
by shutting off the pump or by notifying the
station attendant. Leave the area immediately.
Notice:If you need a new fuel cap, be sure to get
the right type. Your dealer/retailer can get one
for you. If you get the wrong type, it may not t
properly. This may cause your malfunction indicator
lamp to light and may damage your fuel tank and
emissions system. SeeMalfunction Indicator Lamp
on page 3-41.
Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it is in
your vehicle. Static electricity discharge from
the container can ignite the fuel vapor. You can
be badly burned and your vehicle damaged if
this occurs. To help avoid injury to you and
others:
Dispense fuel only into approved
containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed,
or on any surface other than the ground.
Bring the ll nozzle in contact with the
inside of the ll opening before operating
the nozzle. Contact should be maintained
until the lling is complete.
Do not smoke while pumping fuel.
Do not use a cellular phone while
pumping fuel.
5-11

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for
Text Telephone (TTY) Users.........................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Service...........................................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-11
Collision Damage Repair................................7-12Reporting Safety Defects................................7-16
Reporting Safety Defects to the
United States Government..........................7-16
Reporting Safety Defects to the
Canadian Government................................7-17
Reporting Safety Defects to General Motors.....7-17
Service Publications Ordering Information.........7-17
Vehicle Data Recording and Privacy................7-18
Event Data Recorders...................................7-19
OnStar
®......................................................7-20
Navigation System........................................7-20
Radio Frequency Identication (RFID)..............7-20
Section 7 Customer Assistance Information
7-1

STEP THREE (U.S. Owners):Both General Motors
and your dealer are committed to making sure you are
completely satised with your new vehicle. However,
if you continue to remain unsatised after following the
procedure outlined in Steps One and Two, you can
le with the Better Business Bureau (BBB) Auto
Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
7-3

Online Owner Center
(United States only)
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers/retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.MyGMLink.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section of
gmcanada.com where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole, subscribe to
E-News and use tools and forms with greater ease.
To sign up to My GM Canada, visit the My GM Canada
section within www.gmcanada.com.
7-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Cadillac, the letter should be
addressed to:
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
7-6

Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility
Program. Call 1-800-GM-DRIVE (463-7483) for
details. TTY users call 1-800-263-3830.
Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Cadillac vehicle, you are
automatically enrolled in the Cadillac Roadside Service
program.
Who Is Covered?
Roadside Service coverage is for the vehicle operator,
regardless of ownership. In Canada, a person driving
this vehicle without the consent of the owner is not
eligible for coverage.
7-7