
Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text
Telephone (TTY) Users................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-8
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-12Reporting Safety Defects................................7-15
Reporting Safety Defects to the United
States Government....................................7-15
Reporting Safety Defects to the Canadian
Government..............................................7-15
Reporting Safety Defects to
General Motors.........................................7-16
Service Publications Ordering Information.........7-16
Vehicle Data Recording and Privacy................7-17
Event Data Recorders...................................7-18
OnStar
®......................................................7-19
Navigation System........................................7-19
Radio Frequency Identi cation (RFID)..............7-19
Section 7 Customer Assistance Information
7-1

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-43in this manual
for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-19

MP3 .............................................................3-97
MyGMLink.com................................................ 7-5
N
Navigation System, Privacy..............................7-19
New Vehicle Break-In......................................2-24
O
Odometer......................................................3-32
Off-Road Recovery..........................................4-11
Oil
Change Engine Oil Light...............................3-45
Engine.......................................................5-18
Pressure Light.............................................3-45
Oil, Engine Oil Life System..............................5-21
Older Children, Restraints................................1-29
Online Owner Center........................................ 7-5
OnStar, Privacy..............................................7-19
OnStar
®System, see OnStar®Manual...............2-43
Operation, Universal Home Remote System........2-48
Other Warning Devices...................................... 3-6
Outlet Adjustment............................................3-28
Outlets
Accessory Power.........................................3-19Outside
Convex Mirror.............................................2-40
Power Heated Mirrors..................................2-40
Power Mirrors.............................................2-40
Overhead Console Reading Lamps....................3-18
Overheated Engine Protection
Operating Mode..........................................5-32
Owner Checks and Services.............................. 6-8
Owners, Canadian............................................... ii
P
Paint, Damage..............................................5-105
Park Aid........................................................2-41
Park Brake....................................................2-32
Park (P)
Shifting Into................................................2-33
Shifting Out of............................................2-35
Parking
Assist........................................................2-41
Over Things That Burn.................................2-36
Passenger Airbag Status Indicator.....................3-34
Passenger Compartment Air Filter.....................3-29
Passenger Sensing System..............................1-62
Passing.........................................................4-11
PASS-Key
®III ................................................2-22
PASS-Key®III Operation..................................2-22
Perchlorate Materials Requirements, California...... 5-4
9

Perimeter Lighting...........................................3-17
Power
Door Locks.................................................2-11
Electrical System.......................................5-109
Lumbar Controls........................................... 1-3
Reduced Engine Light..................................3-46
Retained Accessory (RAP)............................2-25
Seat............................................................ 1-2
Steering Fluid.............................................5-43
Windows....................................................2-18
Pressure Cap.................................................5-30
Privacy..........................................................7-17
Event Data Recorders..................................7-18
Navigation System.......................................7-19
OnStar.......................................................7-19
Radio Frequency Identi cation.......................7-19
Programmable Automatic Door Unlock...............2-12
R
Radiator Pressure Cap....................................5-29
Radio Frequency Identi cation (RFID), Privacy....7-19
Radios..........................................................3-84
Radio(s)........................................................3-86
Radios
Reception.................................................3-103
Setting the Clock.........................................3-85
Theft-Deterrent..........................................3-101
Rear Assist Handle Reading Lamps...................3-18Rear Door Security Locks................................2-12
Rearview Mirror, Automatic Dimming..................2-39
Rearview Mirror, Automatic Dimming
with OnStar
®..............................................2-39
Rearview Mirror with OnStar®...........................2-38
Rearview Mirrors.............................................2-38
Reclining Seatbacks.......................................... 1-4
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-27
Reduced Engine Power Light............................3-46
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System,
Operation..................................................... 2-5
Remote Vehicle Start........................................ 2-8
Removing the Flat Tire and Installing the
Spare Tire..................................................5-89
Removing the Spare Tire and Tools...................5-88
Replacement Bulbs.........................................5-61
Replacement Parts, Maintenance......................6-13
Replacement, Windshield.................................5-62
Reporting Safety Defects
Canadian Government..................................7-15
General Motors...........................................7-16
United States Government............................7-15
Restraint System Check
Checking the Restraint Systems....................1-68
Replacing Restraint System Parts After
a Crash..................................................1-69
Retained Accessory Power (RAP)......................2-25
10