2008 BUICK LACROSSE service

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you
with shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
and public transportation is used instead of the dealer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportationthrough a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement
of fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
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Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
diminish your vehicle’s resale value, and safety
performance can be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new parts made with
the same materials and construction methods as
the parts with which your vehicle was originally built.
Genuine GM Collision parts are your best choice
to ensure that your vehicle’s designed appearance,
durability, and safety are preserved. The use of Genuine
GM parts can help maintain your GM New Vehicle
Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases,
the parts being recycled are from undamaged sections
of the vehicle. A recycled original equipment GM
part, may be an acceptable choice to maintain your
vehicle’s originally designed appearance and safety
performance, however, the history of these parts is not
known. Such parts are not covered by your GM New
Vehicle Limited Warranty, and any related failures
are not covered by that warranty.
Aftermarket collision parts are also available. These are
made by companies other than GM and may not have
been tested for your vehicle. As a result, these parts may
t poorly, exhibit premature durability/corrosion problems,
and may not perform properly in subsequent collisions.
Aftermarket parts are not covered by your GM New
Vehicle Limited Warranty, and any vehicle failure related
to such parts are not covered by that warranty.
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Repair Facility
GM also recommends that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your dealer/retailer may have a
collision repair center with GM-trained technicians and
state of the art equipment, or be able to recommend
a collision repair center that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to
your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage is
not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are
all right. If you are uninjured, make sure that no
one else in your vehicle, or the other vehicle,
is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-8for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
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Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins’ give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
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ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in a
crash and, if so equipped, to provide antilock braking to
help the driver control the vehicle. These modules may
store data to help your dealer/retailer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may also
retain the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
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OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-43in this manual
for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
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A
Accessories and Modications............................ 5-3
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-67
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-108
Air Cleaner/Filter, Engine.................................5-23
Air Conditioning......................................3-20, 3-24
Airbag
Passenger Status Indicator...........................3-34
Readiness Light..........................................3-33
Airbag System................................................1-54
What Will You See After an Airbag Inates?....1-60
When Should an Airbag Inate?....................1-59
Where Are the Airbags?...............................1-57
Airbag Systems
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-67
How Does an Airbag Restrain?......................1-60
Passenger Sensing System...........................1-62
Servicing Your Airbag-Equipped Vehicle..........1-66
What Makes an Airbag Inate?......................1-60
Antenna, Backglass.......................................3-104
Antenna, XM™ Satellite Radio Antenna
System.....................................................3-105
Antilock Brake System (ABS)............................. 4-4
Antilock Brake, System Warning Light................3-38Appearance Care
Aluminum or Chrome-Plated Wheels.............5-104
Care of Safety Belts...................................5-102
Chemical Paint Spotting..............................5-106
Cleaning Exterior Lamps/Lenses..................5-103
Fabric/Carpet............................................5-100
Finish Care...............................................5-103
Finish Damage..........................................5-105
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................5-101
Interior Cleaning..........................................5-99
Leather....................................................5-101
Sheet Metal Damage..................................5-105
Tires........................................................5-105
Underbody Maintenance.............................5-106
Vehicle Care/Appearance Materials...............5-106
Washing Your Vehicle.................................5-102
Weatherstrips............................................5-102
Windshield and Wiper Blades......................5-104
Appointments, Scheduling Service.....................7-10
Ashtray.........................................................3-20
Audio System.................................................3-84
Audio Steering Wheel Controls....................3-102
Backglass Antenna.....................................3-104
Chime Level Adjustment.............................3-105
Radio Reception........................................3-103
Setting the Clock.........................................3-85
Theft-Deterrent Feature...............................3-101
XM™ Satellite Radio Antenna System...........3-105
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Child Restraints (cont.)
Securing a Child Restraint in the Center
Front Seat Position...................................1-50
Securing a Child Restraint in the Right Front
Seat Position...........................................1-50
Where to Put the Restraint...........................1-39
Chime Level Adjustment.................................3-105
Cigarette Lighter.............................................3-20
Cleaning
Aluminum or Chrome-Plated Wheels.............5-104
Exterior Lamps/Lenses................................5-103
Fabric/Carpet............................................5-100
Finish Care...............................................5-103
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................5-101
Interior.......................................................5-99
Leather....................................................5-101
Tires........................................................5-105
Underbody Maintenance.............................5-106
Washing Your Vehicle.................................5-102
Weatherstrips............................................5-102
Windshield and Wiper Blades......................5-104
Climate Control System...................................3-20
Air Filter, Passenger Compartment.................3-29
Dual Automatic............................................3-24
Outlet Adjustment........................................3-28
Clock, Setting.................................................3-85
Collision Damage Repair..................................7-12
Compact Spare Tire........................................5-98Compass.......................................................3-56
Content Theft-Deterrent....................................2-20
Control of a Vehicle.......................................... 4-3
Convenience Net............................................2-54
Coolant
Engine Temperature Gage............................3-40
Engine Temperature Warning Light.................3-40
Heater, Engine............................................2-27
Low Warning Light.......................................3-41
Cooling System..............................................5-33
Courtesy Lamps.............................................3-16
Cruise Control................................................3-10
Cruise Control Light........................................3-46
Cupholder(s)..................................................2-52
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to General Motors....7-16
Reporting Safety Defects to the Canadian
Government............................................7-15
Reporting Safety Defects to the United
States Government...................................7-15
Roadside Assistance Program......................... 7-8
Service Publications Ordering Information........7-16
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