Protection:
New BMWs — Protection is provided for
4 years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at
4 years/50,000 miles.
Certified Pre-Owned BMWs — 6 years/unlimited
miles from the in-service date.
Getting Started
A temporary Roadside Assistance card can be
found inside your vehicle portfolio. It contains
the 24-hour toll-free number for Roadside
Assistance.
For your convenience a decal which shows the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on
the trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The original
in-service date and vehicle identification number
(VIN) are embossed on the card.
This card should be carried by the driver of your
BMW.
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW Road-
side Assistance service representative. In order
for you to receive quick and reliable services, it
is essential that you provide detailed and accu-
rate information to the service representative.
Be prepared to give:
Your name and address
Your complete Vehicle Identification Number
(found on your vehicle registration, your per-
manent Roadside Assistance card or on the
bottom driver’s side of your windshield)
Model description of your vehicle
Original in-service date (located on your
Roadside Assistance card)
License plate number of your vehicle
Vehicle location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.)
Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
A description of your vehicle’s problem. Spe-
cific and accurate information will enable the
Roadside Assistance service representative to
provide the proper help.
Emergency Valet service Should there be a
need beyond BMW Roadside Assistance, Emer-
gency Valet service will provide a personal
assistant who will help in every way to get you
to your final destination. Emergency Valet ser-
vice will help you locate a rental car or taxi
agency, hotel or even help procure airline reser-
vations. In event of an emergency, this service
will assist you in getting information out to the
proper party whether it’s business or personal. If
unable to contact, the message relay service will
document the information, and will make rea-
sonable efforts to deliver the message to the
message recipient.
Personalized Trip Routing Leave the planning
to us. Simply give one of our Roadside Assis-
tance service representatives a call, and we will
provide you with detailed, easy to read, comput-
erized trip itinerary and companion map pack-
age. Please allow two weeks to process your
request.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
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