2008 BMW X5 ESP

Services...................................................... 26
Dispatch Service ................................................26
On-Site Assistance ...............................................26
Lock-Out .....................................................26
Towing Service ..................................................27
Sign-and-Drive ..................................................27
Trip Interruption Benefits ...........................................27
Car Rental Discounts .............................................27
Exclusions .....................................................27
Overview of BMW Limited Warranties .................................. 28
New SAV Limited Warranty — 2008 X5 (Valid only in the U.S.A. and Puerto Rico) .............................. 29
Warrantor .....................................................29
Warranty Period .................................................29
Warranty Begins .................................................29
Warranty Coverage ...............................................29
Safety Belt Warranty - Kansas .......................................29
Other Items ....................................................29
General .......................................................30
Limited Warranty — Rust Perforation 2008 X5 ............................ 30
REQUIRED MAINTENANCE: ........................................30
Federal Emissions System Defect Warranty (Valid only in the U.S.A. and Puerto Rico) .............................. 31
What is not covered ..............................................32
General .......................................................33
Federal Emissions Performance Warranty (Valid only in the U.S.A. and Puerto Rico) .............................. 33
California Emission Control Warranty Statement* Your Warranty Rights and Obligations ................................ 35
Manufacturer’s Warranty Coverage: ....................................35
Owner’s Warranty Responsibilities: ....................................35
California Emission Control System Limited Warranty* ..................... 36
What is not covered ..............................................37
General .......................................................37
California Emission Warranty Parts List .................................38
Notice ........................................................ 38
Tire Warranty Statement ........................................... 38 Page

Customer Assistance Information
Your satisfaction with our product and the ser-
vices provided by authorized BMW SAV centers
is of great importance to us. We take pride in
our product, as does the BMW SAV center who
services it. If you should ever have a question
regarding your BMW SAV center’s service or
your BMW’s performance, we recommend that
you contact your authorized BMW SAV center.
Should you travel to an unfamiliar area, the
BMW center directory provided at the time of
delivery will help you locate the nearest autho-
rized BMW SAV center. The centers listed are
equipped to help you with matters related to
your BMW vehicle.
When contacting an authorized BMW SAV cen-
ter, we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW SAV
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a mis-
understanding may occur between you and your
BMW SAV center. Should this occur and you
require further assistance, please contact the
BMW NA Customer Relations Department at
1 800 831-1117 or through our website at
www.bmwusa.com. When contacting us, we ask
that you provide the following information:
 Your name, address and telephone number
 SAV Identification Number (last seven digits)
 SAV’s delivery date
 SAV mileage
 Selling BMW SAV center’s name
 Servicing BMW SAV center’s name
 Description of the problem
A BMW NA Customer Relations Representative
will carefully review all the facts involved and let
you know what further action will be taken in
conjunction with your BMW SAV center. Please
remember: the first step in resolving a complaint
is to contact the authorized BMW SAV center that performed the work on your vehicle. They
have the necessary equipment and the person-
nel to achieve this goal.
We are confident that every effort will be made
to ensure your satisfaction.
Customer Assistance – Notification
During a specific period (the earlier of
12 months or 12,000 miles, though this period
varies by state), some states require us or our
authorized BMW SAV center, to repair in a rea-
sonable number of attempts, any defect or con-
dition which substantially impairs the use, value,
or safety of a new SAV sold, leased or registered
in that state.
A “reasonable number of attempts” is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the SAV is out of service by reason
of one or more repair(s) for more than a cumula-
tive total of 30 days (this period varies by state),
except for delays created by conditions beyond
our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable num-
ber of attempts, we may be obligated either to
replace the SAV or reimburse the owner/lessee
in an amount equal to the purchase price or
lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
SAV by the owner/lessee.
You should send written notification directly
to BMW of North America, LLC of the exist-
ence of an alleged defect. Send written com-
munication to the Customer Relations and
Services Department address listed below.
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, New Jersey 07675-1227
Telephone: 1 800 831-1117
22

Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW Road-
side Assistance service representative. In order
for you to receive quick and reliable services, it
is essential that you provide detailed and accu-
rate information to the service representative.
Be prepared to give:
 Your name and address
 Your complete SAV Identification Number
(found on your SAV registration, your perma-
nent Roadside Assistance card or on the bot-
tom drivers side of your windshield)
 Model description of your vehicle
 Original in-service date (located on your
Roadside Assistance card)
 License plate number of your SAV
 SAV location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.)
 Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
 A description of your SAV’s problem. Specific
and accurate information will enable the
Roadside Assistance service representative to
provide the proper help.
Emergency Valet Service. Should there be a
need beyond BMW Roadside Assistance, Emer-
gency Valet will provide a personal assistant
who will help in every way to get you to your
final destination. Emergency Valet will help you
locate a rental car or taxi agency, hotel or even
help procure airline reservations. In the event of
an emergency, this service will assist you in get-
ting information out to the proper party whether
it is business or personal. If we are unable to
contact one of your party, the message relay
service will document the information, and will
make reasonable efforts to deliver the message
to the message recipient. Personal Trip Routing.
Leave the planning to
us. Simply give one of our Roadside Assistance
service representatives a call, and we will pro-
vide you with detailed, easy to read, computer-
ized trip itinerary and companion map package.
Please allow two weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel condi-
tions is provided up to a maximum of $100.00
per incident by BMW Roadside Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New SAV Limited Warranty does not cover any
of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage
to your vehicle. BMW encourages you to always
carry your spare wallet key separately from your
other keys. However, in the even that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on
the road. A representative will help you find
transportation or arrange towing service to the
nearest BMW center. Related towing costs will
be compensated up to $100 per incident. You,
or the person driving your vehicle, are responsi-
ble for any expenses related to replacement
keys.
26

Towing Service
In the event of a mechanical breakdown nor-
mally covered under the New SAV Limited War-
ranty, your SAV will be transported (at no cost)
to the nearest authorized BMW SAV center. Your
SAV is also covered in the event of an accident
or collision.
If a breakdown occurs after normal business
hours, your SAV will be transported to a secure
location and transported to the nearest autho-
rized BMW SAV center on the next business
day.
If you request that the SAV be taken to a loca-
tion other than the nearest authorized BMW
SAV center, any additional expense will be your
responsibility.
However, you may request (at no cost) to be
taken to a different BMW SAV center as long as
it is within 50 additional miles of the “nearest”
BMW SAV center.
Towing requests for SAV disabled because of
casualty, fire, act of God, or violation of law (fed-
eral, state or local) are provided at the expense
of the owner/driver.
If it is necessary for you to have your SAV towed
through your own arrangements, you must
contact BMW Roadside Assistance for prior
authorization and instructions on claim pro-
cedures. All claims must be submitted within
sixty (60) days of the disablement or occur-
rence, accompanied by the original receipts.
Claims received after that time period may be
dishonored and are subject to the full discretion
of BMW Roadside Assistance. If BMW Roadside
Assistance is not contacted for “prior” authori-
zation, the maximum coverage for towing is
$100.00.
Sign-and-Drive
Typically, if you are within the terms of your war-
ranty, the services you receive under the BMW
Roadside Assistance program will not require
payment. In most cases, you will simply sign a
receipt from the provider of services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
 Breakdowns that are warranty related, and;
 Must occur in excess of 100 miles from the
driver’s residence, and;
 Repairs cannot be completed during normal
business hours on the same day of
breakdown.
Reimbursements will be made for meals, lodg-
ing, car rentals, and alternate transportation to
bring the driver and the BMW SAV together
after the SAV has been repaired by an autho-
rized BMW SAV center. Original receipts must
accompany all reimbursement requests.
Trip interruption coverage is limited to $750.00
per incident, for maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
Car Rental Discounts
Discounts are available from Hertz and Enter-
prise car rental companies. Benefits may vary
with each company and location, and are sub-
ject to change without notice.
Simply display your Roadside Assistance card
(showing the applicable Plan number) during
reservation and at the time of rental to secure
your discount.
Exclusions
Specifically excluded from coverage are:
 Fines, taxes, or impound towing fees caused
by a violation of local or state law.
 Expenses related to extreme adverse weather
conditions, including, but not limited to,
floods, hurricanes and tornadoes (removal
from water, snow, ice, etc.).
 Expenses for the removal of snow tires, and
mounting or removal of snow chains.
27

Tires are warranted by their respective manufac-
turer as detailed in the applicable tire manufac-
turer’s warranty statements. Instructions for
proper tire care and maintenance are contained
in the X5 Owner’s Manual. Should you experi-
ence difficulty in obtaining warranty service from
a tire manufacturer, your authorized BMW SAV
center will assist you in resolving the difficulty.
Non-genuine BMW Parts - While you may elect
to use non-genuine BMW parts for maintenance
or repair services, BMW NA is not obligated to
pay for repairs that include non-genuine BMW
parts or for any damage resulting from the use
of non-genuine parts.
BMW NA will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the vehicle
has been declared a total loss or sold for sal-
vage purposes, or if the vehicle has been
used in any competitive event.
General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW NA HEREBY EXCLUDES INCI-
DENTAL AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVENIENCE,
OR LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED WAR-
RANTY OF MERCHANTABILITY, APPLICABLE
TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclusion
or limitation of incidental or consequential dam-
ages, so the above limitations and exclusions
may not apply to you.
Limited Warranty — Rust
Perforation 2008 X5
BMW of North America, LLC (BMW NA) war-
rants this original SAV against defects in materi-
als or workmanship which will result in rust
perforation of the SAV body for a period of
twelve years unlimited mileage, commencing on
the date of first retail sale, or the date the vehi-
cle is first placed in service as a demonstrator or
company vehicle, whichever is earlier.
To obtain service under this warranty, the SAV
must be brought, upon discovery of any rust
perforation, to the workshop of any authorized
BMW SAV center. This authorized BMW SAV
center will, without charge for parts or labor,
either repair or replace the defective part(s). The
decision to repair or replace said part(s) is solely
the prerogative of BMW NA. Parts for which
replacements are made become the property of
BMW NA.
REQUIRED MAINTENANCE:
In order to keep this warranty in effect, the SAV
must be inspected at every BMW Inspection II
(at least every two years). Any areas requiring
preventative maintenance must be repaired.
The Inspection/Maintenance consists of:
a. Washing the chassis before inspection, if necessary, due to dirt accumulation.
b. Repairing any damages to undercoating or paint due to stone chips, gravel erosion,
scratches, or other external influences.
BMW of North America, LLC (BMW NA) makes
no other express warranty on this product
except the New SAV Limited Warranty or the
warranty as to the emission control system. THE
DURATION OF ANY IMPLIED WARRANTIES,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN.
30

It is the owner’s responsibility to have all sched-
uled inspection and maintenance services per-
formed (at the owner’s expense), as prescribed
in the maintenance schedule for the BMW Emis-
sion Control System. Service intervals are com-
puted by the onboard BMW service interval
indicator and displayed on the instrument panel.
The instructions for proper maintenance and
use can be found in the X5 Owner’s Manual. It is
strongly recommended that any replacement
parts used for maintenance, repair or replace-
ment of emission control systems be certified
BMW Service Parts or BMW Authorized
Remanufactured Parts. Without invalidating this
warranty, the owner may elect to have mainte-
nance, repair or replacement of the emission
control systems performed by any automotive
repair establishment, or elect to use parts other
than certified BMW Service Parts. However, the
cost of such service or parts will not be covered
under this warranty, except in emergency situa-
tions. In an emergency situation, where an
authorized BMW SAV center or a warranty
replacement part is not reasonably available
(within 30 days), repairs may be performed at
any available service establishment using any
equivalent part. BMW NA will reimburse the
owner for such emergency repairs (including
labor, parts and diagnosis not to exceed
BMW NA rates for labor, parts, and diagnosis in
said area) that are covered under this warranty.
Replaced parts and paid invoices must be pre-
sented at an authorized BMW SAV center as a
condition of reimbursement for emergency
repairs not performed by an authorized BMW
SAV center.
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of the emission control system. If other than cer-
tified BMW Service Parts or Authorized
Remanufactured Parts are used for mainte-
nance, repair or replacement of components
affecting emission control, the owner should
obtain assurances that such parts are warranted
by their manufacturer to be equivalent to genu-
ine BMW parts in performance and durability.
BMW NA assumes no liability under this war-
ranty with respect to parts other than genuine
BMW parts. However, the use of non-genuine BMW replace-
ment parts or non-EPA certified parts does not
invalidate the warranty on other components,
unless non-genuine BMW parts or non-EPA cer-
tified parts cause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, improper adjustment, modification,
alteration, tampering, disconnection, improper
or inadequate maintenance, use of leaded fuel
or fuels containing more than 10% ethanol, or
other oxygenates with more than 2.8% oxygen
by weight (i.e., more than 15% MTBE or more
than 3% methanol plus an equivalent amount of
co-solvent).
The replacement of maintenance parts, such as
spark plugs, filters and similar items used in
required maintenance services, the repair or
replacement of maintenance parts beyond the
first required inspection/maintenance, or if the
part has been replaced earlier for reasons other
than it being defective.
The SAV or any part of the SAV unless a failure
causes the SAV to fail to conform to applicable
emission regulations.
Any SAV on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The SAV, if the vehicle identification number is
altered or cannot be read, or if the SAV has
been declared a total loss or sold for salvage
purposes.
32

California Emission Control
Warranty Statement*
Your Warranty Rights and
Obligations
The California Air Resources Board and BMW of
North America, LLC (BMW NA) are pleased to
explain the emission control system warranty on
your 2008 SAV. In California, new motor vehicles
must be designed, built and equipped to meet
the State’s stringent anti-smog standards.
BMW NA must warrant the emission control
system on your SAV for the periods of time
listed below provided there has been no abuse,
neglect or improper maintenance of your SAV.
Your emission control system may include parts
such as the fuel injection system, the ignition
system, catalytic converter, and engine com-
puter. Also included may be hoses, belts, con-
nectors and other emission-related assemblies.
Where a warrantable condition exists, BMW NA
will repair your SAV at no cost to you including
diagnosis, parts and labor.
Manufacturer’s Warranty Coverage:
– For 3 years or 50,000 miles whichever occurs first:
1. If your SAV fails a Smog Check inspection, all necessary repairs and adjustments will be
made by BMW NA to ensure that your SAV
passes the inspection. This is your emission
control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your SAV is defective, the part will be repaired or
replaced by BMW NA. This is your short-
term emission control system DEFECTS
WARRANTY.
For 7 years or 70,000 miles whichever occurs
first:
If an emission-related part specially noted on
page 38 as having coverage for 7 years or
70,000 miles is defective, the part will be
repaired or replaced by BMW NA. This is your
long-term emission control system DEFECTS
WARRANTY.
Owner’s Warranty Responsibilities:
– As the SAV owner, you are responsible for the performance of the required maintenance
listed in your Owner’s Manual. BMW NA rec-
ommends that you retain all receipts covering
maintenance on your SAV, but BMW NA can-
not deny warranty solely for the lack of
receipts or for your failure to ensure the perfor-
mance of all scheduled maintenance.
– You are responsible for presenting your SAV to an authorized BMW SAV center as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
– As the SAV owner, you should also be aware that BMW NA may deny your warranty cover-
age if your SAV or part has failed due to abuse,
neglect, improper maintenance or unapproved
modifications.
If you have any questions regarding your war-
ranty rights and responsibilities, you should
contact: BMW of North America, LLC
Customer Relations and Services Department
PO. Box 1227
Westwood, N.J. 07675-1227
Telephone: 1 800 831-1117
Website: www.bmwusa.com
or the California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
*The California Emissions Control System Lim-
ited Warranty applies to all 2008 U.S. specifica-
tion BMW SAVs sold, leased, and/or registered
in California, Connecticut, Maine, Massachu-
setts, Rhode Island or Vermont.
35

California Emission Control
System Limited Warranty*
This warranty applies to California certified
SAVs distributed by BMW of North America,
LLC (BMW NA) or sold through the BMW NA
European Delivery Program, registered and
operated primarily in California.
BMW NA warrants to the original purchaser and
each subsequent owner that the SAV is:
a. designed, built and equipped so as to con- form with the applicable California Air
Resources Board emission standards.
b. free from defects in materials and workman- ship which cause any part that can affect
emissions to fail to conform with applicable
requirements or to fail a California Smog
Check test or EPA approved short test for a
period of 3 years or 50,000 miles, whichever
occurs first.
c. free from defects in materials and workman- ship in emission related parts, which are con-
tained in the California Emission Warranty
Parts List on page 38, for a period of 7 years
or 70,000 miles, whichever occurs first.
Coverage begins on the date of first retail sale
or the date the vehicle is first placed into service
as a sales demonstrator, service loaner (SLP) or
company vehicle, whichever is earlier.
To obtain service under this warranty, the SAV
must be brought, upon failure of a Smog Check
test or upon discovery of the defect, to the
workshop of any authorized BMW SAV center,
during normal business hours. The authorized
BMW SAV center will honor or deny your claim
within 30 days. If the claim is denied, the autho-
rized BMW SAV center will notify you in writing
of the reason(s). The authorized BMW SAV cen-
ter is required by law to honor the claim if notice
is not given to the owner within 30 days.
The authorized BMW SAV center will, without
charge for parts or labor (including diagnosis),
either adjust, repair or replace the defective part
and other parts affected by the failure of the
warranted part, if any. If your SAV failed the Cali-
fornia Smog Check test or an EPA approved short test, then BMW NA will repair your SAV so
that it will pass this test. Items that require
scheduled replacement are warranted up to the
replacement interval specified in the Service
section of this Statement. BMW NA may repair a
part in lieu of replacing it when performing war-
ranty repairs. Parts for which replacements are
made become the property of BMW NA. After
3 years or 50,000 miles, and in accordance with
paragraph (c) above, such repairs are limited to
the repair or replacement of those parts identi-
fied in the California Emissions Warranty List.
If your California registered SAV is between
7 and 8 years old and has been driven less than
80,000 miles, then your SAV is eligible for addi-
tional warranty coverage under the Federal
Emissions Warranty.
A repair performed as the result of a smog
check test failure due to a defect in a part, which
is warranted for 7 years/70,000 miles, is
covered.
In all cases, a reasonable time, not to exceed
30 days, must be allowed for a warranty repair to
be completed, after the SAV is received by the
authorized BMW SAV center.
It is the owner’s responsibility to have all
required maintenance services performed (at
the owner’s expense), as prescribed in the
maintenance schedule for the BMW Emission
Control System. Service intervals are computed
by the service interval indicator and displayed on
the instrument panel.
However, BMW NA will not deny your warranty
repair claims solely because you do not have
maintenance records or you did not perform the
required maintenance unless BMW NA demon-
strates that such lack of required maintenance is
a direct cause of the emission control system
failure. The instructions for required mainte-
nance and use can be found in the X5 Owner’s
Manual and in the Service section of this
Statement.
*The California Emissions Control System Lim-
ited Warranty applies to all 2008 U.S. specifica-
tion BMW SAVs sold, leased, and/or registered
in California, Connecticut, Maine, Massachu-
setts, Rhode Island or Vermont.
36