Table of Contents
Page
BMW Ultimate Service™ ............................................ 1
The BMW Maintenance Program ...................................... 1
Coverage ......................................................1
Maintenance Upgrade Option .........................................2
Intervals .......................................................2
Condition Based Service (CBS) ....................................... 2
Service Interval Display . . .......................................... 2
Info Display screen contents .........................................2
Control Display screen contents .......................................2
Symbols .......................................................3
Special Note ....................................................3
Quality Certification I ...............................................4
Maintenance summary ............................................. 4
Standard operations ...............................................4
Engine oil ......................................................4
Frontbrake .....................................................5
Rearbrake......................................................5
Vehicle Check ...................................................5
Brake fluid ......................................................5
Spark plugs (not displayed in CBS) .....................................5
Automatic Transmission (not shown in CBS display) .........................5
Emission Control Maintenance Schedule ................................ 6
Evidence of Maintenance Work ....................................... 6
BatteryCare .................................................... 15
Corrosion Protection ............................................. 15
Restoring corrosion protection .......................................15
Underbody maintenance ...........................................15
Body Inspection ................................................. 16
Customer Assistance Information .................................... 22
Customer Assistance – Notification ....................................22
BBB Auto Line .................................................. 23
California Residents ..............................................23
Special Programs ................................................ 25
BMW Roadside Assistance ......................................... 25
Owner’s Eligibility ................................................25
Getting Started .................................................25
Calling For Assistance .............................................26
Oil changes performed outside the recom-
mended maintenance intervals as indicated
by the Service Interval Indicator
Maintenance Upgrade Option
Please contact your authorized BMW center for
information and availability on the optional Main-
tenance Program Upgrade for coverage up to
6 years and 100,000 miles.
Intervals
Time intervals should be followed using the
maintenance interval as indicated by the Condi-
tion Based Service (CBS) display.
Maintenance intervals on motor vehicles have
conventionally been specified based upon accu-
mulated mileage. However, driving conditions
have a major influence on routine maintenance
requirements; distance traveled is only one of
the significant factors. A vehicle driven for
50,000 miles of short trips in the city with
numerous cold starts, prolonged periods of
idling, stop-and-go driving, and high engine
speeds during acceleration requires more fre-
quent maintenance intervals than a vehicle
driven for 50,000 miles for long distances at low
engine speeds primarily at operating
temperature.
The advanced technologies at BMW have led to
the development of the unique BMW Condition
Based Service (CBS) system which computes
the actual optimum maintenance requirements
based not only upon the accumulated mileage,
but taking into account important factors such
as high or low engine speeds, short or long trip
driving, and condition of the engine oil and
brake pads.
Condition Based Service (CBS)
CBS is a further development of the Service
Interval Indicator System. Sensors and sophisti-
cated algorithms take even more detailed
account of the various conditions of vehicle use.
The remaining times for selected maintenance
tasks as well as any legally prescribed dates are
displayed to you individually:
Engine oil
Brakes - front and rear separately
Brake fluid
Vehicle check
Required State Inspection(s)
CBS thus determines the current and future
maintenance requirements. This data can also
be read from the vehicle key by your BMW Ser-
vice Advisor and used to propose the optimum
scope of maintenance.
Disconnecting the battery during periods
of long-term storage will interrupt the
calculation of time-based services. Have all
items requiring time-based maintenance, such
as brake fluid and coolant, and possibly also the
engine oil, brought up to date by your BMW
SAV center. Also see the section on battery care
on page 15 of this statement.
Service Interval Display
Info Display screen contents
The distance remaining until your next service
briefly appears when you switch on the ignition.
The Info Display immediately switches to
its compute mode when you press one
of the two buttons in the turn signal indicator
lever.
Control Display screen contents
The current Status of Service items determined
by the CBS are shown in the Control Display.
You can also view additional information on the
service and maintenance requirements.
1. Open the start menu.
2. Press the controller to select the i-menu.
2
For the most current list of synthetic oils, please
contact your SAV center, or call BMW of North
America, LLC at 1 800 831-1117. You can also
obtain this information from our website,
www.bmwusa.com/.
BMW recommends that you check your engine
oil level whenever you add fuel to your vehicle. If
you need to add oil between oil changes and
are unable to obtain BMW High Performance
Synthetic Oil, Mobil 1 or another special oil on
the list, use a synthetic oil with an API rating of
SH or higher.
The following maintenance elements must be per-
formed at the mileage/time stated (time intervals
begin from the vehicle’s production date):
Brake Fluid Service: Change brake fluid every
two years, or when specified by CBS.
Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and
must therefore be replaced every
120,000 miles to maximize vehicle fuel econ-
omy and minimize exhaust pollution.
Spark Plug Service: Replace at
100,000 miles.
The engine coolant has a lifetime rating and
does not need to be changed except for sys-
tem repairs.
For your convenience, you may also wish to
have your BMW SAV center perform any neces-
sary operations to fulfill any state inspection
requirements in your area concurrent with the
maintenance elements specified above during
other repairs. Should you request more fre-
quent maintenance service, the cost of these
services will not be covered by the Mainte-
nance Program.
BMW has applied the most modern technologi-
cal advances not only to the design and produc-
tion of your vehicle, but also to computing of the
optimum maintenance interval for your type of
operations and driving style. Your BMW SAV
center has made a substantial investment in
unique BMW special service tools to enable
BMW factory trained service technicians to per-
form quality repairs on your BMW in minimal
time. Your service technician looks forward to
serving your every service need and to help
maximize your satisfaction with your BMW, its
longevity, and resale value.
Quality Certification I
For a detailed list of items inspected, refer to the
Quality Certification I form provided to the
Owner at time of delivery. A copy of the form is
on file at the selling BMW SAV center.
Maintenance summary
The CBS system will determine the requirement
for performance of the maintenance services
described on this and the following page. These
services may be required either individually or in
conjunction with other maintenance services.
Standard operations
Maintenance work:
Brief diagnostic test
Verify Check Control messages.
Check indicator and warning lights.
Reset CBS display.
Inspect tires, check tire pressure and reset
Tire Pressure Monitor.
Engine oil
Maintenance work:
Change the engine oil and oil filter. We rec-
ommend BMW High Performance 5W-30
Synthetic Oil P/N 07 51 0 017 866.
Replace ventilation microfilter.
After every 3rd engine oil change: Intake air
cleaner: replace air filter element (reduce
replacement interval in dusty operating
conditions).
Parking brake: Check function, burnish shoes.
4
Front brake
Maintenance work:
Replace brake pads, clean brake pad contact
points in calipers.
Brake discs: Check surface and thickness, if
necessary replace at extra charge.*
Rear brake
Maintenance work:
Replace brake pads, clean brake pad contact
points in calipers.
Brake discs: Check surface and thickness, if
necessary replace at extra charge.*
Parking brake: Check condition, brake lining
thickness and function, if necessary replace
at extra charge.*
*Unless covered by Maintenance Program
Vehicle Check
Maintenance work:
Check operation of horn, headlight flasher
and hazard warning flashers.
Check instrument and control lighting and
heater/air-conditioning blower.
Check lighting system: turn signals, back-up,
license plate, interior (incl. map, reading
lights), glovebox, flashlight, luggage area
lights.
Safety belts: Check condition and function.
Check windshield wiper and washer jet
positions.
Body: Check for corrosion (except cavities).
Tires: Check tread depth, wear pattern, outer
condition, inflation pressure (also spare tire). If
necessary, correct pressure (also spare).
Reset Tire Pressure Monitor.
Battery: Check state of charge (magic eye)
and charge if required.
Power steering reservoir: Check fluid level.
Visually inspect all SRS airbag units for torn
covers, obvious damage or attachment of
stickers.
Rear-view mirrors, optional rear-view camera
Coolant: Check fluid level and concentration.
Windshield washer and intensive cleaning
system: Check protection level, fluid level, top
if necessary.
Brake system connections and lines: Check
for leaks, damage and correct positioning.
Underbody, incl. all visible parts (i.e. transmis-
sion, rear axle, fuel lines, exhaust system),
check for damage, leaks and corrosion.
Steering components: Check for clearance,
leaks, damage and wear.
Final Inspection: Road test with check of
–Brakes
– Steering
– Shock absorbers (visual)
– Transmission
Brake fluid
Maintenance work:
Replace brake fluid.
Spark plugs (not displayed in CBS)
Maintenance work:
Replace spark plugs at intervals of
100,000 miles.
Automatic Transmission (not shown
in CBS display)
Maintenance work:
Replace ATF at intervals of 100,000 miles.
5
Towing Service
In the event of a mechanical breakdown nor-
mally covered under the New SAV Limited War-
ranty, your SAV will be transported (at no cost)
to the nearest authorized BMW SAV center. Your
SAV is also covered in the event of an accident
or collision.
If a breakdown occurs after normal business
hours, your SAV will be transported to a secure
location and transported to the nearest autho-
rized BMW SAV center on the next business
day.
If you request that the SAV be taken to a loca-
tion other than the nearest authorized BMW
SAV center, any additional expense will be your
responsibility.
However, you may request (at no cost) to be
taken to a different BMW SAV center as long as
it is within 50 additional miles of the “nearest”
BMW SAV center.
Towing requests for SAV disabled because of
casualty, fire, act of God, or violation of law (fed-
eral, state or local) are provided at the expense
of the owner/driver.
If it is necessary for you to have your SAV towed
through your own arrangements, you must
contact BMW Roadside Assistance for prior
authorization and instructions on claim pro-
cedures. All claims must be submitted within
sixty (60) days of the disablement or occur-
rence, accompanied by the original receipts.
Claims received after that time period may be
dishonored and are subject to the full discretion
of BMW Roadside Assistance. If BMW Roadside
Assistance is not contacted for “prior” authori-
zation, the maximum coverage for towing is
$100.00.
Sign-and-Drive
Typically, if you are within the terms of your war-
ranty, the services you receive under the BMW
Roadside Assistance program will not require
payment. In most cases, you will simply sign a
receipt from the provider of services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
Breakdowns that are warranty related, and;
Must occur in excess of 100 miles from the
driver’s residence, and;
Repairs cannot be completed during normal
business hours on the same day of
breakdown.
Reimbursements will be made for meals, lodg-
ing, car rentals, and alternate transportation to
bring the driver and the BMW SAV together
after the SAV has been repaired by an autho-
rized BMW SAV center. Original receipts must
accompany all reimbursement requests.
Trip interruption coverage is limited to $750.00
per incident, for maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
Car Rental Discounts
Discounts are available from Hertz and Enter-
prise car rental companies. Benefits may vary
with each company and location, and are sub-
ject to change without notice.
Simply display your Roadside Assistance card
(showing the applicable Plan number) during
reservation and at the time of rental to secure
your discount.
Exclusions
Specifically excluded from coverage are:
Fines, taxes, or impound towing fees caused
by a violation of local or state law.
Expenses related to extreme adverse weather
conditions, including, but not limited to,
floods, hurricanes and tornadoes (removal
from water, snow, ice, etc.).
Expenses for the removal of snow tires, and
mounting or removal of snow chains.
27
It is the owner’s responsibility to have all sched-
uled inspection and maintenance services per-
formed (at the owner’s expense), as prescribed
in the maintenance schedule for the BMW Emis-
sion Control System. Service intervals are com-
puted by the onboard BMW service interval
indicator and displayed on the instrument panel.
The instructions for proper maintenance and
use can be found in the X5 Owner’s Manual. It is
strongly recommended that any replacement
parts used for maintenance, repair or replace-
ment of emission control systems be certified
BMW Service Parts or BMW Authorized
Remanufactured Parts. Without invalidating this
warranty, the owner may elect to have mainte-
nance, repair or replacement of the emission
control systems performed by any automotive
repair establishment, or elect to use parts other
than certified BMW Service Parts. However, the
cost of such service or parts will not be covered
under this warranty, except in emergency situa-
tions. In an emergency situation, where an
authorized BMW SAV center or a warranty
replacement part is not reasonably available
(within 30 days), repairs may be performed at
any available service establishment using any
equivalent part. BMW NA will reimburse the
owner for such emergency repairs (including
labor, parts and diagnosis not to exceed
BMW NA rates for labor, parts, and diagnosis in
said area) that are covered under this warranty.
Replaced parts and paid invoices must be pre-
sented at an authorized BMW SAV center as a
condition of reimbursement for emergency
repairs not performed by an authorized BMW
SAV center.
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of the emission control system. If other than cer-
tified BMW Service Parts or Authorized
Remanufactured Parts are used for mainte-
nance, repair or replacement of components
affecting emission control, the owner should
obtain assurances that such parts are warranted
by their manufacturer to be equivalent to genu-
ine BMW parts in performance and durability.
BMW NA assumes no liability under this war-
ranty with respect to parts other than genuine
BMW parts. However, the use of non-genuine BMW replace-
ment parts or non-EPA certified parts does not
invalidate the warranty on other components,
unless non-genuine BMW parts or non-EPA cer-
tified parts cause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, improper adjustment, modification,
alteration, tampering, disconnection, improper
or inadequate maintenance, use of leaded fuel
or fuels containing more than 10% ethanol, or
other oxygenates with more than 2.8% oxygen
by weight (i.e., more than 15% MTBE or more
than 3% methanol plus an equivalent amount of
co-solvent).
The replacement of maintenance parts, such as
spark plugs, filters and similar items used in
required maintenance services, the repair or
replacement of maintenance parts beyond the
first required inspection/maintenance, or if the
part has been replaced earlier for reasons other
than it being defective.
The SAV or any part of the SAV unless a failure
causes the SAV to fail to conform to applicable
emission regulations.
Any SAV on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The SAV, if the vehicle identification number is
altered or cannot be read, or if the SAV has
been declared a total loss or sold for salvage
purposes.
32
California Emission Control
System Limited Warranty*
This warranty applies to California certified
SAVs distributed by BMW of North America,
LLC (BMW NA) or sold through the BMW NA
European Delivery Program, registered and
operated primarily in California.
BMW NA warrants to the original purchaser and
each subsequent owner that the SAV is:
a. designed, built and equipped so as to con- form with the applicable California Air
Resources Board emission standards.
b. free from defects in materials and workman- ship which cause any part that can affect
emissions to fail to conform with applicable
requirements or to fail a California Smog
Check test or EPA approved short test for a
period of 3 years or 50,000 miles, whichever
occurs first.
c. free from defects in materials and workman- ship in emission related parts, which are con-
tained in the California Emission Warranty
Parts List on page 38, for a period of 7 years
or 70,000 miles, whichever occurs first.
Coverage begins on the date of first retail sale
or the date the vehicle is first placed into service
as a sales demonstrator, service loaner (SLP) or
company vehicle, whichever is earlier.
To obtain service under this warranty, the SAV
must be brought, upon failure of a Smog Check
test or upon discovery of the defect, to the
workshop of any authorized BMW SAV center,
during normal business hours. The authorized
BMW SAV center will honor or deny your claim
within 30 days. If the claim is denied, the autho-
rized BMW SAV center will notify you in writing
of the reason(s). The authorized BMW SAV cen-
ter is required by law to honor the claim if notice
is not given to the owner within 30 days.
The authorized BMW SAV center will, without
charge for parts or labor (including diagnosis),
either adjust, repair or replace the defective part
and other parts affected by the failure of the
warranted part, if any. If your SAV failed the Cali-
fornia Smog Check test or an EPA approved short test, then BMW NA will repair your SAV so
that it will pass this test. Items that require
scheduled replacement are warranted up to the
replacement interval specified in the Service
section of this Statement. BMW NA may repair a
part in lieu of replacing it when performing war-
ranty repairs. Parts for which replacements are
made become the property of BMW NA. After
3 years or 50,000 miles, and in accordance with
paragraph (c) above, such repairs are limited to
the repair or replacement of those parts identi-
fied in the California Emissions Warranty List.
If your California registered SAV is between
7 and 8 years old and has been driven less than
80,000 miles, then your SAV is eligible for addi-
tional warranty coverage under the Federal
Emissions Warranty.
A repair performed as the result of a smog
check test failure due to a defect in a part, which
is warranted for 7 years/70,000 miles, is
covered.
In all cases, a reasonable time, not to exceed
30 days, must be allowed for a warranty repair to
be completed, after the SAV is received by the
authorized BMW SAV center.
It is the owner’s responsibility to have all
required maintenance services performed (at
the owner’s expense), as prescribed in the
maintenance schedule for the BMW Emission
Control System. Service intervals are computed
by the service interval indicator and displayed on
the instrument panel.
However, BMW NA will not deny your warranty
repair claims solely because you do not have
maintenance records or you did not perform the
required maintenance unless BMW NA demon-
strates that such lack of required maintenance is
a direct cause of the emission control system
failure. The instructions for required mainte-
nance and use can be found in the X5 Owner’s
Manual and in the Service section of this
Statement.
*The California Emissions Control System Lim-
ited Warranty applies to all 2008 U.S. specifica-
tion BMW SAVs sold, leased, and/or registered
in California, Connecticut, Maine, Massachu-
setts, Rhode Island or Vermont.
36