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BMW Assist
192 You can also access the BMW Assist Concierge
service via the Internet.
Characteristics of the offered services
The following characteristics apply to the ser-
vices:
>The services offered are country-specific.
>Voice contact is established or data are
transferred, depending on the equipment
and the country. In some countries, it is
possible to do both.
>The data transmitted can be vehicle data,
for example, your current position or the
Condition Based Service CBS data.
Using services
Contacting the BMW Assist Response
Center
You can contact the BMW Assist Response
Center via the SOS button.
1.Briefly press the cover flap to open.
The arrangement of the switches and indi-
cator lamps varies slightly among vehicle
equipment versions.
2.Press the button for at least 2 seconds.
The BMW Assist Response Center will connect
you with BMW Roadside Assistance.
Roadside Assistance
iDrive, for operating principle refer to page16.1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Roadside Assistance" and press
the controller.
If the current location can be determined,
the current vehicle position is displayed.
5.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you with BMW Roadside Assistance.
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BMW TeleServices*
Automatic BMW Teleservice Call*
The data on the service status of your vehicle or
on required inspections are transmitted auto-
matically prior to the due date. You can check
when the BMW center was notified.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Select "Info sources" and press the control-
ler.
4.Select "Service Info" and press the control-
ler.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "Service requirements" is selected and
press the controller.6.Select "Auto Request" and press the con-
troller.
Manual BMW Teleservice Call
You can transmit data regarding your vehicle's
service status to your BMW center when you
wish to arrange a service appointment.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Service Request" and press the
controller.
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BMW Assist
194 5.Select "Start service" and press the con-
troller.
The service-relevant data are transmitted. Your
BMW center will contact you to arrange a ser-
vice appointment.
Displaying and updating* BMW
TeleServices
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Select "Settings" and press the controller.
4.Select "BMW Service settings" and press
the controller.
5.Select "Enabled TeleServices" and press
the controller.The activated BMW TeleServices are dis-
played.
6.Select "Options" and press the controller.
7.Select "Update services" and press the
controller.
Contacting BMW Customer Relations
For all information related to your vehicle you
can call BMW Customer Relations.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Customer Relations".
5.Press the controller.
6.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you with BMW Customer Relations.
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Concierge service*
When you call the BMW Assist Concierge, you
can obtain information about, e.g., current
events, gas stations or hotels, as well as receive
the corresponding telephone numbers and
addresses. Many hotels can be booked directly
through the BMW Assist Concierge service.
Concierge service requires additional enabling
by the BMW Assist Response Center.
Calling the Concierge
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Concierge" and press the control-
ler.
5.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you with a BMW Assist Concierge.
Displaying transmitted data
Select a received message, if applicable, and
press the controller.
Dialing a phone number or transferring
an address for destination guidance
1.Select "Options" and press the controller.
2.Select a menu item:
>Press "Call" to make a telephone call. A pre-
requisite for this is that your Bluetooth
mobile phone has been paired with the
vehicle.
>Press "Select as destination" to transfer the
address to the navigation system for desti-
nation guidance.
Adapting BMW Assist
Displaying and updating services
If the services offered by BMW Assist change,
you will be notified. In that event you may
update the service functions.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
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BMW Assist
196 3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Service set-
tings" is selected and press the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "Enabled Assist services" is selected
and press the controller.
The currently available BMW Assist ser-
vices are displayed.
6.If necessary, select "Options" and press the
controller.
7.Select "Update services" and press the
controller.
Activating BMW Assist
BMW Assist must be activated to use the ser-
vices.
Requirements
>Make sure that the vehicle can determine its
current location. Reception is best when
you have an unobstructed view to the sky.
>Leave vehicle ignition switched on during
the activation process.
Activating
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Service set-
tings" is selected and press the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
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until "Enabled Assist services" is selected
and press the controller.
6.Select "Enable services" and press the con-
troller.
BMW Assist is activated and data exchange
with the BMW Assist Response Center
begins.
Activation takes a few minutes. Progress status
is displayed on the Control Display. If you open
another menu, the activation process continues
in the background.
Displaying vehicle data
When BMW Assist is enabled, you can have the
system display the Telematics ID. The
Telematics ID identifies your vehicle. These
data are transmitted to your BMW center.1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
4.Select "BMW Service settings" and press
the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
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BMW Assist
198 until "Assist profile" is selected and press
the controller.
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