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QUESTION SOLUTION RESPONSE
The TRAFFIC INFO box is ticked. However, c e r t a i n t r a f fi c j a m s a l o n g t h e r o u t e a r e n o t indicated in real time.
O n s t a r t i n g , i t i s s e v e r a l m i n u t e s b e f o r e t h e s y s t e m b e g i n s t o r e c e i v e t h e t r a f fi c i n f o r m a t i o n . W a i t u n t i l t h e t r a f fi c i n f o r m a t i o n i s b e i n g r e c e i v e d c o r r e c t l y ( d i s p l a y i n g o f t h e t r a f fi c i n f o r m a t i o n s y m b o l s o n t h e M A P ) .
I n c e r t a i n c o u n t r i e s , o n l y m a j o r r o u t e s ( m o t o r w a y s , . . . ) a r e l i s t e d f o r t h e t r a f fi c i n f o r m a t i o n .
The time taken to calculate a route sometimes seems l o n g e r t h a n u s u a l .
This phenomenon is normal. The system is d e p e n d e n t o n t h e t r a f fi c i n f o r m a t i o n a v a i l a b l e .
The performance of the system may slow down tempor arily if a CD is b e i n g c o p i e d o n t o t h e J u k e b o x a t t h e s a m e t i m e a s a r o u t e i s b e i n g calculated.
Wait until the CD has been copied or stop the c o p y i n g b e f o r e s t a r t i n g t h e g u i d a n c e f u n c t i o n .
D o e s t h e e m e r g e n c y c a l l function work without a S I M c a r d ?
N o , E u r o p e a n r e g u l a t i o n s i m p o s e t h e p r e s e n c e o f a S I M c a r d i n o r d e r t o m a k e a n e m e r g e n c y c a l l . Insert a valid SIM card in the slot on the system.
My SIM card is not r e c o g n i s e d . The system accepts 3.3 V SIM cards, the old 5 V an d 1.8 V SIM cards are n o t r e c o g n i s e d . Contact your telephone operator.
The altitude is not displayed. O n s t a r t i n g , t h e i n i t i a l i s a t i o n o f t h e G P S m a y t a k e u p t o 3 m i n u t e s t o receive more than 4 satellites correctly. Wait until the system has started up completely. C h e c k t h a t t h e r e i s a G P S c o v e r a g e o f a t l e a s t 4 s a t e l l i t e s ( l o n g p r e s s o n t h e M E N U b u t t o n , t h e n select AUDIO/TELEPHONE DIAGNOSTICS, t h e n G P S C O V E R A G E ) .
D e p e n d i n g o n t h e g e o g r a p h i c a l e n v i r o n m e n t ( t u n n e l , . . . ) o r t h e w e a t h e r , t h e c o n d i t i o n s o f r e c e p t i o n o f t h e G P S s i g n a l m a y v a r y . This phenomenon is normal. The system is dependent on the conditions of reception of the G P S s i g n a l .
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QUESTION SOLUTION RESPONSE
The route is not calculated successfully. T h e e x c l u s i o n c r i t e r i a m a y c o n fl i c t w i t h t h e c u r r e n t l o c a t i o n ( e x c l u s i o n o f t o l l r o a d s o n a m o t o r w a y w i t h t o l l s ) . Check the exclusion criteria.
T h e r e i s a l o n g w a i t a f t e r i n s e r t i n g a C D . When a new medium is inserted, the system reads a certain amount of d a t a ( f o l d e r , t i t l e , a r t i s t , e t c . ) . T h i s m a y t a k e a f e w s e c o n d s . This phenomenon is normal.
I cannot connect my Bluetooth telephone. The telephone's Bluetooth function may be switched off or the equipment may not be visible. - Check that your telephone's Bluetooth function is switched on. - Check that your telephone is visible.
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QUESTION SOLUTION RESPONSE
The quality of reception of the radio station listened to gradually deteriorates or the stored stations do not function (no sound, 87.5 Mhz is displayed...).
The vehicle is too far from the transmitter used by the station listened to or there is no transmitter in the geographical area th rough which the vehicle is travelling.
The environment (hills, buildings, tunnels, baseme nt car parks...) block reception, including in RDS mode.
The aerial is absent or has been damaged (for exam ple when going through a car wash or into an underground car park).
Activate the RDS function to enable the system to check whether there is a more powerful transmitter in the geographical area.
This phenomenon is normal and does not indicate a failure of the audio equipment.
Have the aerial checked by a CITROËN dealer.
Sound cut-outs of 1 to 2 seconds in radio mode.
During this brief sound cut-out, the RDS searches for any frequency permitting better reception of the station. Deactivate the RDS function if the phenomenon is too frequent and always on the same route.
With the engine off, the audio equipment switches off after a few minutes of use.
When the engine is switched off, the audio equipme nt operating time depends on the battery charge. The switch-off is normal: the audio equipment switches to economy mode and switches off to prevent discharging of the vehicle's battery.
Start the vehicle's engine to increase the battery charge.
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QUESTION SOLUTIONRESPONSE
The TRAFFIC INFO box is ticked. However, c e r t a i n t r a f fi c j a m s along the route are not indicated in real time.
On starting, it is several minutes before the system begins to receive the t r a f fi c i n f o r m a t i o n . W a i t u n t i l t h e t r a f fi c i n f o r m a t i o n i s b e i n g r e c e i v e d c o r r e c t l y ( d i s p l a y i n g o f t h e t r a f fi c i n f o r m a t i o n symbols on the map).
I n c e r t a i n c o u n t r i e s , o n l y m a j o r r o u t e s ( m o t o r w a y s , . . . ) a r e l i s t e d f o r t h e t r a f fi c i n f o r m a t i o n .
The time taken to calculate a route sometimes seems longer than usual.
This phenomenon is normal. The system is d e p e n d e n t o n t h e t r a f fi c i n f o r m a t i o n a v a i l a b l e .
The performance of the system may slow down tempor arily if a CD/DVD is being copied onto the Jukebox at the same time as a route is being calculated.
Wait until the CD/DVD has been copied or stop the copying before starting the guidance function.
The altitude is not displayed. On starting, the initialisation of the GPS may take up to 3 minutes to receive more than 4 satellites correctly. Wait until the system has started up completely. Check that there is a GPS coverage of at least 4 satellites (long press on the MENU button, then select AUDIO/TELEPHONE DIAGNOSTICS, then GPS COVERAGE).
Depending on the geographical environment (tunnel, ...) or the weather, the conditions of reception of the GPS signal may vary. This phenomenon is normal. The system is dependent on the conditions of reception of the GPS signal.
The route calculation is not successful. T h e e x c l u s i o n c r i t e r i a m a y c o n fl i c t w i t h t h e c u r r e n t l o c a t i o n ( e x c l u s i o n o f toll roads on a toll motorway). Check the exclusion criteria.
There is a long waiting time after inserting a CD or SD card.
When a new medium is inserted, the system reads a certain amount of data (directory, title, artist, etc.). This may take a few seconds. This phenomenon is normal.
I cannot connect my Bluetooth telephone. The telephone's Bluetooth function may be deactiva ted or the equipment may not be visible. - Check that your telephone's Bluetooth function is activated. - Check that your telephone is visible.
