Dear Owner,
This book let co ntains th e warra nties appli cable
to your new Vo lkswagen. Please read these wa r
ran ties carefully to determ ine your warranty
right s and obl igations.
Yo ur Limit ed New Vehicle Warranty includes
vi rtuall y bump er to bumper coverage for 4
years or
50,000 mil es, w hich ever occurs fir st
and limit ed power train coverage for 5 years or mil es, whichever occ urs fir st. Your ve
hi cle is also wa rranted aga inst co rro sion p erfo
rati on for a period of
12 years irrespe ctive o f
mil eage.
In addition, you r vehi cle is covered by emissions
warrant ies mandated by Federal law . If you are a
resident of California, Massac husetts, Vermont,
or Maine and have purchased a California em is
sions equipped vehicle, yo u ma y also have right s
u nd er Ca lifornia manda ted e missions warran
ties. P lease consu lt thes e warran tie s wheneve r a
repair to your emissio n contro l sys tem is
quired to dete rm ine whether it is covered by
w arranty. Your satisfaction in understanding the
wa rranties tha t ap ply to your Volkswagen is im
po rtant to us. Any ques tion s co nce rning war
ranty coverage should be directed to:
Vo lkswagen Customer CARE Ce nter
3499 West Ham lin Roa d
Roc heste r Hills, M I 48309 Tel.: I (800) 822 -8987
If you have a concern or you are not satisfied
wi th the service tha t you receive from you r
dea ler, we sugge st that you discuss it wit h the
Service Mana ger at your dea lers hip . If it is not
reso lved throu gh your dea lers hip , yo u ma y ca ll
or
to the Volkswagen Custome r
conducted through local offices o f the
Better B usiness B ure au . If yo u wish to use this
se rv ice , call the following toll-fre e numbe r:
I (800) 955-5100
Co uncil of Better Busi ness Bureaus, Inc. 420 0 Wilso n Bou leva rd
Ar lington, VA 22203- 1804
Notice of Address Chang e
Not ice of Used Car Purchase
T he
Traffic & Motor Vehicle Safety Ac r
of req uires manufacturer s to be in a posi
t ion to co ntact ve hicle owners if a correction of a product defect beco mes nec essary. If yo u
change your address or buy a used Volk swagen,
complete one of the pos tcards in th e midd le of
thi s booklet. You ne ed not use this card if you
purchased you r Volkswagen t hrough an auth o
rized Volkswagen dea le r.
Table of contents
Limited New Vehicle Warranty . . 2
What is covered . . . . . . . . . . . . . . . . . . . . . . . . . 2
What is not covered . . . . . . . . . . . . . . . . . . . . . 4
Limited Powertrain Warranty . ... 7
What is covered . . . . . . . . . . . . . . . . . . . . . . . . . 7
What is not covered . . . . . . . . . . . . . . . . . . . . .
8
Limited Warranty Against
Corrosion Perforation . . . . . . . . . . . . .
10
What is covered . . . . . . . . . . . . . . . . . . . . . . • . . 10
What is not covered . . . . . . . . . . . . . . . . . . . . . 11
24 Hour Roadside Assistance 13
The Volkswagen 24 Hour Roadside
Assistance program . . . . . . . . . . . . . . . . . . . . . 13
Federal Emission s Warranties . . . 14
General .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Federal Emissions Control System Defect
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Federal Emissions Performance Warranty 16
Booklet 1.2 USA Warranty
California Emissions Warranties . 20
California law requires us to provide you
with the following Emissions Warranty
Statement: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CALIFORNIA EMISSION CONTROL
WARRANTY STATEMENT . . . . . . . . . . . . . . . . 20
Californ ia Emission s Control System Defect
Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
For 3 yea rs
I 50,0 00 miles . . . . . . . . . . .. . . . 22
Customer CARE . . . . . . . . . . . . . . . . . . . . . 28
Dealer assistance . . . . . . . . . . . . . . . . . . . . . . . . 28
When to notify the manufacturer . . . . . . . . . 28
Repairs not covered by warranty . . . . . . . . . 29
BBB AUTO LINE . . . .. . . . .. . .. . . . ... . 30
BBB AUTO LIN E dispute resolution
services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Service Publications . . . . . . . . . . . . . . . . 3 1
Volkswagen Techn ical Literature Ordering
Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1
Tire Manufacturers . . . . . . . . . . . . . . . . . 32
List of tire manufacturers for new
Volkswagen vehicles . . . . . . . . . . . . . . . . . . . . . 32
Tabl e of contents
Booklet 1.2 USA Warranty
Limited Powertrain Warranty
What is covered
Warranty period
The coverage under rhi s warranry lasts fo r 5
yea rs or 60,000 mil es whicheve r occurs first,
fro m the date the ve hicle wa s firs t pla ced in ser
v ice.
Thi s warranty does not app ly to vehicl es used
for comme rcial purp oses s uch a s taxi, limou
s ine and renta l ve hicle s.
Coverage
The Lim ited Pow ertrain Wa rra nty cove rs an y pa ir to correc t a manufacturer 's defec t in mate
ria l or wo rkman shi p for the following Volk
swage n pa rts an d co mpon ent s:
Engin e
Cy linder block and all int ernal pa rts, cy linde r
h ead and all internal parts, valve tra in, sp ur belt,
Where to go fo r wa rranty service
This war ra n rywi ll be hono re d by any aut horized
Vo lkswage n dealer in the Unit ed State s, in
cl udin g its ter ritori es. or Canada.
lf yo ur Vo lkswage n is bro ught
to an au thorized
Vo lkswagen dealer out sid e th e Un ite d Sta tes, in-
When th e war ranty per iod begins
Th e warra nty period begin s on the date the ve
hicle i s delive re d t o eith er original purch aser
or the ori gi nal l essee; or if the vehicle is fir st
p laced i n se rvice as a "dem onst rator" or "com
pany car" , o n the d ate s uch ve hicle i s fir st placed
in serv ice.
I f a comm erci al vehicl e is so ld to a subsequent
ret ail ow ner, wa rrant y still do es not appl y.
Any implied warranry, including any impli ed
warranty of merch antabilit y or warrant y of fit
n ess for a particular purpose, is limit ed in dur a
tion t o th e pe riod of thi s wri tten war ranty. Some
sta tes do not allow limitati ons on how long an
impli ed wa rrant y las ts , so this limit ation may
not app ly to you .
flywheel, o il pump , wa te r pump , m anifo lds, a ll
related seals and gaskets.
Tran smi ssion
Case and a ll int erna l parts, to rque cu nvcrter, all
re lated seals and gas kets.
Drivelrain
Diff ere nt ial and all int ern al parts, drive s hafts
a nd constant veloci ty (CV) joints .
eluding its territori es, or Canada. thi s will no t app ly. Defe cts in m ate ri al o r workma n
s hip will be correcte d onl y und er th e te rms of
r h e warra nry for new Volkswage n vehicles in ef
f ect in that co untry.
The Limi ted Powe rtra in Warranty is a utoma ti
ca lly tra nsfer red wit h cos t if the ow ners hi p of
th e ve hicle changes w it hin th e W ar ranty
pe riod.
Limited Powertrain Warranty 7
Booklet 1.2 USA Warranty
Free -of -charge repair
R epairs under are made free of
c harge. Your auth orized Vo lkswage n dealer will
What is not covered
Maintenance services
T his warranty does not cover the cost of parts
and labor invo lved in any scheduled main te
nance service. Sched uled maint enan ce serv ices
are desc ribed in your Vo lkswagen Maintenance
13ook le l. repair
defective pa
rt o r r epla ce it wi th a or re manu fac turcd genuine Volkswagen
Thi s wa rranty d oes not cover replacemem of o il, lub rica ms or fluids unless th eir re
p lac em en t is a nec essary of wa rranty ser
v ice on a covered
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
This warranty does not cover:
• damage or malfunctions which are the result
of improper repair of the vehicle, insta llation of
any non Genuin e Vo lkswag en parts
will
alter the vehicl e performance specilication s
fr o m tho se set by the vehicle manufa ctur er,
m odilicati ons
the vehicle (includi ng the en
g in e management system), accessories su ch as
ala rm syste ms, remote starters, roof racks or
co mmunication s equipmelll, defects or failur es
r es ulling from
use of new part s not sold or
a pp rove d by Volkswage n, or used parts, or the
re sultant damage to as socia ted parts or sys te m s:
• damage or malfunctio n s which were ca use d
by the alteration of the vehicle, in particular any
major or st ru ctu ral al tera1ions su ch as
th e con
vers ion of the vehic le
10 a co nve rtib le or t he
modilication of1h e roof10 accom modate a gla ss
roo f s1ru ctur e or o ther sim ila r alt er
a li ons;
Wear and tear items
Th is wa rran ty does not cove r re pl ace men1 of
a n y powertra in comp on ent s that wear a re
s ult of no rma l use o r
8 Limited Pow ertrain Warranty
• damage or ma lf u nct ions caused by in1cn -
1i on al o r unint e111i ona l mi sfue ling, collision or
modilications of the vehicl e, including, but not
limit ed t o th e installatio n of eng ine m anage
m ent co mpon ent s not approv ed b y Vo lkswagen;
• damage or malfunc tio ns res ult ing from the
u se o f the veh icle in comp etitive events or
cause d by accide111 or fire; or
• damage or malfunctions resulting from con
tinue d operat ion of th e vehicle
a warning
li g h t, gauge reading or ot her warnings indicate a
m ec hani cal or opera tional problem; or
• damage or ma lfunctions due to s uspens io n
su ch as the ins1aUa1ion of af te r
m arke t sp rings, s hock absorbe rs, or lowe ring
kits.
This warranty does not cover vehicles severely
dam aged a nd
I or d eclared 10 be a to tal l oss by
an i nsure r or vehicles re- asse m
b le d from or rep aired wit h parts obta ined from
a noth er used
Booklet 1.2 USA Warranty
Your dealer w ill deny war- ramy
coverage un less you present
the deale r
proo f in th e form of se1vice or r ep air ord ers that
al l sc hedul ed maint en ance was perform ed in a
tim ely
Damage caused by the environment
This warranty does not cover damage caused by
a irb orne indu st rial pollutant s (e.g . ac id rai n),
Other expenses
This warrant y docs not cove r any incid ent al or
c onsequ ential damag e, including lo ss value the vehicl e, lost profits or earnin gs, or o ut-of
p oc ket ex pense s for substitu te tran sportation
or
bird dro ppin gs, tree sap , sto nes, flood wate r,
w ind storm o r ot her simil ar occ urren ces.
The "Oth er Terms " Presented in Th e Limited
New Vehicl e Warranty Al so to Thi s
Some d o not all ow the exclus ion or limitation of incident al or consequent ia l dam age. so thi s limi
tation or ex clu sion may not to yo u.
Limited Powertrain Warranty 9
Booklet 3.1 Controls and Equipment
help you t o fami liarize yo urself the control s and displays
quickly.
Re lease hand le
Central locking button
Light switc h ............ •... ..•.
A ir out le ts
Th um b whee l for ope nin g and
cl osing th e air outl et
T urn sig n al a nd high beam head-
li ght lever ..................... .
In strum ent clu ste r:
Inst rum ents ...... ........... .
Display s .... .... ........ .... .
Warn ing lights ............... .
Lever for win dshi eld wipe r and
was her an d for Mu lti-fun ctio n
indicator. ............ ......... . .
Sto rage compartm ent or ai r outlet
fo r in di rec t ve ntilation .......... .
Emerge ncy flas her sw itch ... ... . .
Warni ng light fo r fro nt passe nger
a irbag switched off 2.1 ,
c h ap te r "Mo nitoring th e advan ced
a irb ag sys te m "
Fron t passe nge r a irb ag 2.1, c hap te r "Airbag
sys tem"
Openi ng leve r and lock for glove
co mp artm ent
Fuel fi ller flap release b utton
= bo okle t 3.2, cha pter "F illing
Hea r lid releas e butt on and overr ide
lock .... .. .... ....... ....... ... .
Power w indow switch es ..... ... .
Sw it c h for adj ust ing the pow er mir rors ................. .
Engine hood re lease leve r 3.2. cha pte r "Op ening the
e ngi ne
In strument cluster illumin atio n
49
5
7
20
53 .9
48
37
sw itch . . . . . . . . . . . . . . . . . . . . . . . . . .
C rui se contr ol leve r
Driv era irha g 2.1 , cha pter
"A irb ag
I lorn {wo rks onl y whe n the ig ni tio n
is on)
L eve r for adjustable steering
co lumn ...... ................. .
Ig niti on lock ................... .
Thumb w hee l fo r l eft se at heati ng
Co ntr ols for
Hea tin g and ve ntilat ion . ..... .
Clima tic ........ ..... ....... .
Clima troni c ................. .
Ad ditional storage comp artme nt
Powe r outl et . ............ ... .
ON/OFF b utton fo r Elec tronic Sta
b ili za tion Pr ogram {ESP) or Ant i
sli p regu latio n (ASH)
Park ing brak e re lease leve r ...... .
Cup hold er ... .... .... .........•
Levers in the center conso le
Sh ift le ver (ma nual
t ra nsmi ssio n) ....... .... .
Se lec tor le ve r (A utomatic tran s-
111i ssio n / Dir ect shi ft gearbox)
Thu111b whee l for r ight seat
heat ing .. .... ..... .... ........ .
So un d sys te111 =book le t
Tips
90
93
80
8 1
84
73
73
104
• Some feature s m en tion ed arc s ta nd ard
e quip111en t o n so me m od els on ly and opti ons on
o th ers.
• For tec hn ica l reasons, t he
of
t h e sw itches and indica tor/warn ing lig h ts ma y
di ffer. T he
factor is t he sy mbol o n th e
sw itch its elf.
Instrument panel 3
Booklet 3 .1 Control s and Equipm ent @
Sy mbol Meaning or warning lig hts Further
Exhau st sys tem m alrun cti o n
EPC Elec troni c Power Contr ol (gaso line eng in e only)
G low plug sys te m (d iese l e n gin e)
Ill umi nated: Glow p lug sys tem switch ed on
F lashi ng: engine malrun cti on.
Electronic immobilizer
-Genera tor ma lrunc1ion fi::i
bulb
Turn sig nal s
Cool ant te mp erat ure I Coo lant
l evel 1'
I oil pre ssur e
Bra ke pad wear indicator
Doo rs open
washer leve l
Dis play fo r engin e hood or rear lid o pen --
Fu el l ev el too low
Fa ste n sea l be lts! 2.1 , ch ap te r "Sea t
or in anti-lock 27
sys te m
Fla shi ng: ESP or ASR in operation,
ll Ill umi nated: ESP or AS R 1io n or sw itch ed
Parki ng applied or low brake fluid l eve l o r 28 m alrunct ion
· or
Crui se contr ol sys te m sw itch ed on
Powe r stee ring sys te m
In strum ent pan el 2 1
Booklet 3.1 Control s and Equipm ent @
Applies to vehicles: with gasoline engine
Electronic Power Control (EPC}
This warning light monitors the engine management system on gasoline eng ines.
The warn ing light £ C (Electron ic Power Contr ol)
li ght s up whe n th e ig niti on is switched o n to
show that the light i s work ing prope rly.
It sh ould
go out when the e ngine has s tarted running.
! fa ma lf un ction develo ps in th e engine manage·
m ent sys tem whil e yo u are dr iv ing, thi s warning
Applies to vehicles: with o diesel engine li
ght wi ll light up. Ha ve the e ngin e checked by an
au thori zed Vo lkswage n dea ler or qua lified shop as soo n as po ssible.
Th e followi ng tex t is disp laye d on the
m en t c lu ster: Engine
Glow plug system I Engine malfunction
The indicator l amp lights up to show that the glow plugs are preheating . It flashes
if the re is an engine malfunction.
Warning light
stays lit up
Th e wa rning light lights up whil e th e
plug s are prehea ting. Whe n the warnin g light
goes off, the en gine sh ould be s tarted right away.
The warn ing light do es not light up if th e en ·
gi ne is at opera tin g te mperature . Th e eng ine
ca n be s tart ed imm ediate ly.
There is a fault in the
plu g sys te m if the
wa rnin g ligh t does not li ght up when the en ·
Electronic immobilizer -
gine is cold. Co ntact an au thorized Volkswage n
d ea le r or a qualifi ed workshop.
Warning lig ht
flash es
lfa mal func tion deve lops in th e eng ine manag e
m ent sys te m whil e yo u are drivin g, th e glow plug
light will flas h . The engine sh ou ld be checked
b y an author ize d Volkswagen dea le r or
quali·
fi ed wo rksh op as soo n as possib le .
Th e fo llow ing te xt is di spla yed on the instru·
m ent cluster: Engine
This wa rning light flashes if an unauthoriz ed key is used.
T here is a ch ip in th e key. It a u tomatica lly deac·
ti vat es the imm obilize r when th e key is in se rted
in to th e igniti on lock. T he immobili zer will be
a cti vated again aut oma tica lly as s oo n as you
p ull th e ke y out of the ig nit ion lock.
T his wa rning lig ht will light up for appro xi
m ate ly 3 seconds wh en th e ignit ion is switc hed
on . Thi s warni ng ligh t fl ashes if an un auth orized
k ey is use d . The in format io n text displayed in t
h e in strument clu ste r di spla y is: Imm obilizer
active ! Th e ve hicle cannot b e used in th at case .
The en gin e c an , h oweve r, be sta rt ed i f th e
pria te co ded genu ine Vo lksw age n ke y is used.
Tip s
Th e veh ic le ca nnot be opera te d proper ly if you
d o not h ave
genuine Vo lk swagen
In strum ent panel 23