
Booklet 1.1 Maintenanc e
Service
authorized Volkswagen dea ler offe rs many services for your convenienc e, su ch as tended service hours, early bird service, body pairs, to name just a few. Ask about them.
Arrange your service with your dealer when it
is convenient for you.
Ask your Service Advisor about th e service
you need and discu ss the cost involv ed.
tainer.
can check your car's interior and ex terior lighting syste m for correct functioning.
4 Warranty Voucher
Leave word where you can be reached during
th e day and when you wou ld like to pick your car
up.
Keep all receipt s of maintenanc e and repair s
performed. serv ice reco rd is important
w he n making use of you r warra nty.
Maintena nce serv ices performed by you r thori zed dealer at the intervals specified, will
also be
documented in this booklet.
Automobile tec hnology ch an ges contin u-ously. authorized Volkswagen dealer al-
ways has the m ost curren t Service and n ance information for your Volkswagen model.
It is possib le that this info rmation may differ
from the checkpoint s listed in thi s bookl et. Volkswagen Service Advisor can answer any questi ons you may
trouble and expense la te r.

Booklet 1.2
docs not resolve your produc t concern to your satisfaction or if you do not wis h t o present your concern to either of them, you may take advantage of the mediation and arbitration services of the Be tt er Bu siness Burea u. Thi s program is called BBB LINE and i s available to yo u
free of charge, on a natio nw ide basis as lo ng as you r vehicle has been driven less than
regarding your claim.
The LINE program has two parts. The
to bring your claim to a mutllally acceptable resolut ion. You do no t have to participate in mediation if yo u would rather proceed immedia tely to arbitration. Arbitration is
t h e other part of BBB LINE. Arbitratio n i s
a process b y which an impartia l p e rson makes a decision on your claim . The arbitra tors a rc no t connected with the automobile industry and serve on a voluntary ba sis.
I f you do no t agre e with
the mediated resolution and/or have opte d to arbitrate, an arbitration hearing be scheduled. You m ay attend the
hear ing in pers o n, be represented b y an attorney, bring w it nesses, and give supportin g ev
idence. I n stead of appearing personally, you may request a written or even a telephone arbitration hearing.
If
you wis h to use BBil please call the following toll-free number:
BBB
Tel.: I
Whe n you call th e local of th e its stafTwill need the followi ng information:
n am e, address and telephone number
Make, mode l and Veh icle Identification Numbcrofyourvehicle (VIN)
Delivery date and current mileage
Nature of complaint or proble m
T
he arrange an a rb it ra tion hearing.
A
decision will be made by the arbit ra to r within 3 days of th e hearing (typi cally a decis ion is made days from the date
swagen of America, Inc. will be bound b y the deci sion and it s obligatio n wi thin th e time
not have to compl y
w ith any part of the decis ion.
LINE Arbitration Program is provided in the Informa tion about tection Laws booklet which is presented to you
b y your dealer when you take delivery of your n ew vehicl e.

WARNING
Always make sure that you the suggestions and heed th e WARN INGS in this Booklet.
Safety equipment
Additional important information that yo u
need to know fo r you r own safety and the safety of your passengers and others is in the Bookl ets of your Literature.
T his
The safety are part of the occupan t rest rain t system and work together to
help reduce the risk
of injury in accident situation s.
Your safe ty and the safety of your pass enge rs
s houldn 't be left t o chance. Adva n ces in te ch
n ology have mad e variety of feature s available to help red uce the risk of injury in a collisio n.
T he followin g is lis tingofjust a few of th e s afe ty
f e at ures in your Vo lk sw age n:
sophisticate d safe ty belt s for all seating positio n s.
sa fe ty belt force for the front seats
s eati ng po sition s,
safety be lt pre te nsioners for the front seatin g
p ositions and for the outboard rear seating pos i
t io ns in combin ati o n w it h optional re a r s id e air
b ags,
sa fety b elt he ight adjustment for the front s eat s,
fr ont airbags sys te m ,
sid e airb ags for the front seats, optiona l for the outboard re a r seats ( fo u r doors ve hicl e)
2 Safe driving
S id e Protection ai rbags,
h ead res tra in ts fo r ea ch seat in g positi on , and
adjustable s teerin g column.
T he se
individua l sa fety features, wo rk t ogeth er as a syste m to help protect yo u and your passeng ers in a wid e range of collis io ns. T hese features can't work as a sys te m if they are notal
w ays correctJy a dju ste d and correc tl y used!
T
his Bookle t p rov ides important in for matio n
a b out why these features are important, how they w ork to help protect yo u and your passengers and the y m ust be adju ste d and used to get the g re atest ben efit an d reduce the lik eli
h oo d of injury. T he Booklet a ls o conta in s i mpo r
t a nt WARNINGS th a t yo u a nd you r passenge rs mus t alw ays rea d and hee d in order to he lp r e
d uce th e risk o f perso nal inju ry.
Safety is
everybody' s responsibility!

the elec tronic control page 41, SENGER
Always remember. a child seat or infa nt carrier
in stalled on th e fron t seat may the rapidly pas senger's airbag in a frontal collision. The
airbag could greatly re duce the effectiveness of the c hild restraint and even seriou sly injure th e
c hild during
stro ng ly recommend that children always sit in
th e back page 53,
infant in a seat stall ed on th e front passe nge r seat ously injured and can be killed if the front
airbag inflates eve n with an
System.
The inflating airba g will hit the child seat or infant carrier with great force and will
smas h th e c hild seat and c hild against the backrest, cent e r armre st, door or roof.
Always install r earwa rd-facing child seats on the rear scat.
If you must install a rearward facing child seat on the front passe nger scat becau se of
light docs not com e on and stay on, imme diatel y
your authorized swage n dealer or qualified workshop.
terferc with the ously inju re or even the child -eve n with
a n A irb ag
in exceptio nal circumstances, you must
in stall a fonvard-facing c hild restraint on the front passe nger's sca t:
-
Fon vard-facin g seats install ed on the front passenger's seat may interfer e
with the deplo ym ent of the air bag and cause seriou s personal injury to the child .
2.1 Safety first
turer's instructions provid ed with the c hild
sea t or carrier.
- Neve r
put the fonvard-faci ng c hild
ment panel.
- Always move the passe nge r sca t into its
rearmost pos ition in the scat's fore and aft adjustment range, as far away from the airbag as possi ble before installing ward-facing
scat that can increase the total weight te re d by the weig ht-sensing mat and ca n
ca use injury in a cras h.
Make sure that the BAG light comes on and stays on all the time w henever the igniti on i s switc hed on.
th e BAG light does not com e on and stay on , imm ediately in stall the fonv ard-facing child scat in a rea r seatin g
position and have the airba g sys tem inspec ted
by your authorized Volkswagen dealer or qualified workshop.
To reduce the ris k of se rious injury, make su re that tltc light is on whenever a child restraint is install ed on th e
front passenger scat and the ig niti on is switched on.
the d ocs not stay on, perform th e c hecks descr ibed the Advanc ed
Take the c hild restra int off the front senger seat and in stall it properly at one of the
r ear sea t position s if th e BAG light does not sta y on.
Airbag system 31

Forward-facing child seats insta lled on the front passenger's seat may interfere with the
d eployment of the airbag and cause serious
personal injury to the child.
Always make sure the fonvard-facing seat has been designed and certified by it s fa cturer for use on a front scat with a senger front and side airbag.
Alway s carefully follow the manufacturer's instructions provided with the child seat or carrier.
Never put the fonvard-facing child
Always move the passenger seat into its arrnost position in the seat's fore and aft
(cont;nued)
justment range, as far away from the airbag as poss ible before installin g the fonvard-facing
c hild restraint. The backrest must be adjusted to an upright position.
Always make sure that nothing prevents the front passenger's seat from being moved to the rearmost position in its fore and aft justment range.
Never place additional it ems on the seat that can increase the total weight registered b y the weight-sensing mat and can cause injury in a crash.
Advanced Airbag
trolunit whent h e igniti on i s on. The control unit monitors the Advanced AirbagSystem and turns
th e airbag indicato r light on w hen malfunction in the syste m components is detec te d. The tion of the a irbag indicator light is described in
g reater detail below. Because the front
vanced Airbag you must take car e to prevent it from being dam aged. Damage to the seat m ay prevent the Advanced Airb ag for th e
front passenger seat from doing its job in a
crash.
The front
Advanced Airbag System consists of the following:
Cras h sensors in the front of the ve hicl e th at measure ve hicle accelera tion /deceleratio n to
prov ide informatio n t o the Advanced Airbag
Sys tem about the severity of the cras h.
An electronic control unit, with integra ted crash sensors for fr ont and side impacts. The control u nit whethe r to fire just one or b oth stages o f the front a irbags based o n the formation received from the cra sh sensors. The control unit also w hethe r th e safety belt pretensioners should be acti va ted.
A dual -stage Ad vanced Airbag with gas
A dual-stage Adva nced Airb ag and gas
A weight-sensi ng under uphols tery
paddi ng of the front passenger seat c u shion that m eas ure s th e total weight on the seat. The matio n registered is sent continuous ly to regulate deployment of th e front Advanced Airbag on the passenger side.
An airbag monitoring system and indicator light in the in strument page
Airbag system 35

Booklet 2.1 Safety first
A n ai rbag sys te m tha t i s no t func ti o nin g erl y cannot provi de s upplemental pro tec tio n
in a fronta l crash .
th e a ir bag indi cato r
sib lc that th e airb ag
wo rksh op.
o r be seriou sly injure d an d ca n b e kill ed .
Even tho ugh your vehi cle i s with Advance d Air bag make certain
that chil dre n, es pecia lly 12 years yo unge r, always ride on th e back seat p roper ly
res tra ined fo r th eir age and size.
A lways install fo rward o r rea nvard -facing
c hild seats o n th e re a r seat- eve n with an vance d Airbag Sys te m .
a rearward - faci ng chil d scat on the fro nt passenger seat because o f
BAG does not com e on an d stay o n, immedi ate ly
s h op.
A tig ht tethe r or other str a p o n a faci ng ch ild res tra int attach ed t o the fro nt se nger seat ca n put to o much press ure on the
we ight-se nsing mat in the se a t and reg is te r more a weight than is on th e seat. The
h ea vier weig ht regis tere d can make the
sys te m w ork as thou gh an adult were on th e seat a nd dep loy th e Advance d Air bag w he n it
m ust b e s uppresse d causin g se rious o r eve n
fata l inju ry to the c hild .
An imp roperly in sta lled child res tra int can
ou sly in ju re or even child -eve n wit h
a n Advanced Airbag Syste m .
in exce pti onal ci rcums ta nces, you must a fo n vard-faci ng chil d restrai nt on the
f ro nt passenger's seat:
-
Fon vard-faci ng c hild seats o n
th e front passe nge r's scat may inte rfere with the deploym en t of th e a irbag and
ca use serio us perso nal inju ry to the child .
- Always
mak e s ure the fonvard-fac ing seat has been des ig ned and certifi ed by its
m anufact ure r f or use o n a fron t seat with a
passenger fron t a nd side airbag.
- Always
the lllr er's in structi o ns provid ed with the seat o r carrier.
- Never
put the fonva rd-faci ng c hild straint up again st o r v ery near th e ment panel.
- Always move the passenger seat into its rearmos t p osi tion in th e seat's fo re a nd aft adjustm ent ra nge, as fa r away from the airbag as p oss ib le before in sta llin g th e war d-faci ng child restra int. The backrest must b e adjuste d to an upright p os ition.
- Alway s ma ke sure t hat n
oth in g preve nts
th e front passe nger's seat from bei ng
m ove d to th e rearmost p osition in its fore and aft adju stment range.
- Never pl
ace additio nal it e m s o n th e seat
th at
te re d b y the weight-se nsin g m at an d can
ca use inju ry in a cras h.
M ake sure th at th e PASSENGER ligh t comes on and stays on
BA G
wo rksh o p .
Airbag sy ste m 43

Alway s seats on the rear seat.
a rearward-facing
seat in a rear seating position and h ave the airbag system inspec te d immediately by your authorized Volkswagen dealer or qualified
workshop.
Fonvard-facing child seats installed on the
front passenger seat may interfere with the
chorage to the highest adjustment posi
t ion.
- Always move
the passenger seat to the
hi ghest position in th e up and down justment range and move it back to
the tim e whenever the ignition is
switched
Advanced front airbag system and
Your vehicle is equipped with a dual-stage front Airbag in compliance with
Unit ed Federal Motor Vehicle Safety dard as at th e tim e your
ve hicl e was manufactured.
T he Advanced Airbag system in you r veh
icle to meet th e requ irements for 3 and 6 year-old chil dre n (as defined in the s tandard ) on the passe nger side and small
adults on the driv er side. d eplo ym ent
occurs in tho se crashes that take plac e at lower
d ecla ratio ns as defin ed in th e ele c
tronic unit. Th e low risk deployment crit eria are tended to redu ce the risk of injury through inter
action with the airbag that can occur in these
safety
airbag inflates. In additi on, the system has been certified to comply with the qu ir e m ent s of th e Safety Standard , to turn off the
f r ont airbag for infant s up to 12 months w ho are restrained on th e front passenge r seat in child that are
can be a very dangerous place for an in-fant or la rger child in a rearward -facing

page
There are also additi ona l a dju stment s tha t mus t
b e m ad e in order to be a ble to properl y install a
c hild res trained on th e f ro m seat:
Set th e safe ty bell upper a nch orage for th e
front passenger seat to the hi ghest adju stment po sition if th e available safety belt l eng th is sufficient to prope rly install the child res traim
Move the fr ont passe nge r scat to the highes t
pos ition in the seat's up and do wn adju stment
range.
Mo ve the front passe nge r seat to the rea rmos t positio n in the seat's fore an d aft adjustment range, as far away from the airbag as pos
sib le before insta llin g th e forw ard-fa cin g c hild
If a strap ortether is bein g used to tic th e child seat to th e fro nt passe nge r seat, make sure
t h a t it is not so tight that it causes the w eig ht sensing m at to m ea sur e mo re we ight than is acon the seat.
Always r
emember: Even though your vehicl e is equipped w ith an Adva nce d Air b ag all childr en. espec ially those 12 years and you nger,
s h ou ld always ride in the back scat properly re
strai ned for th eir and size.
Not u sin g a child seat, using the wrong child seat or improperly ins taUing a c hild res traint
in creases the risk of seriou s personal injury and death.
All vehicle occu pants and especially children must a lways be res train ed properl y
w heneve r riding in a ve hicle .
- An
unrestrained or improp erl y re
s trained child can be injur ed or killed by
ava ilabl e c hild seats are re
quired to comply with hicle Safety Standard
use child restraint sys te m s that fully contact the flat portion of th e seat
c u shi on. Th e child restraint must not tip or lean to either si de. Volkswagen does not recommend using child seats that rest on legs or tube- like frames. They do not pro
vide adequate cont act with the se at.
- Always h
eed all legal requirem ents per
taining to th e in stallation and u se of c hild seats and carefully follow the in struction s provided by the manufacturer of th e scat
yo u are usin g.
Neve r allow children unde r 4 ft 9 in (57 in ch es /1.45 meters) to wear a normal safe ty belt . T hey must alway s be re strai ned by
a prope r child restraint syste m. they could su sta in injuries to th e abdomen and n ec k areas during sudden braklng ma
neuv ers or acci de nt s.
Never let more than one child occupy a
c hil d scat.
Neve r let babies or older child ren ride in a vehicl e w hil e sittin g on tlt e lap of ano ther pas
senge r.
- Holdin g a child in yo
ur arms is neve r a
subs titute for a child restraint syste m .
-
The s trongest person co uld not hold the
c hild with the forc es that exist in an acci
d e nt . Th e child will strike the int erior of the vehicl e and can al so be struck b y the pas
senge r.
-
The c hild and th e passe nger can also injure each another in an acci dent .
Neve r in stall rcanvard-faci ngchild seats or infant carriers on the front passenger seat. A
c hild w ill be se riou sly inju red and ca n be
safety 57